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“Excellent choice for stopover”
Review of W Hong Kong

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W Hong Kong
Ranked #8 of 730 Hotels in Hong Kong
Reviewed 20 April 2012

Great hotel product, and the location is perfect for easy access to the airport. On a recent trip we wanted just to overnight in Hong Kong before connecting to another flight, so this was ideal for the 18 hours or so we had. It sits on top of the Kowloon Airport Express station above the shopping mall. You can be off the plane and in the hotel in half an hour. In the mall there are great shops and restaurants, with a very good and reasonable Cantonese place with dim sum and other dishes...much cheaper than the famed Lei Garden there.
The website is intentionally vague on what you will see from the rooms. We opted for the spectacular room with harbour view. You do have an amazing view over to Hong Kong and out to the sea, but of course you have the skyscraper in front (which houses the Ritz higher up). This isn't a big deal and you have a huge view to take in around it. The room is gorgeously done.
On the roof there's a pool and bar with jacuzzi overlooking the sea, Victoria Harbour, Kowloon and beyond. It was a bit breezy up there but definitely worth spending time to take it all in.
Friendly, efficient service with check in.

Room Tip: All the rooms will have a sweeping view since the building is set off towards the harbor more than o...
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  • Stayed: April 2012, travelled as a couple
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Thank LondonTex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValerieChan, General Manager at W Hong Kong, responded to this reviewResponded 10 May 2012

Hello LondonTex, thanks for your wonderful feedback and unreserved enthusiasm for W Hong Kong!

Look forwarded to seeing you back very soon!

Warm wishes,

Peter Hildebrand
General Manager
W Hong Kong

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2,763 - 2,769 of 4,075 reviews

Reviewed 19 April 2012

as always.... amazing attention to details.... phenomenal staff!!! great service. the suite was romantic, large and gorgeous. highly recomended

  • Stayed: March 2012, travelled as a couple
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Thank nycsir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValerieChan, General Manager at W Hong Kong, responded to this reviewResponded 10 May 2012

Hello nycsir, thanks for sharing another great experience and delighted to hear you had a fabulous stay once again! We are looking forward to WOWing you again very soon!

Warm wishes,

Peter Hildebrand
General Manager
W Hong Kong

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Reviewed 18 April 2012

My home in HK. Some trendy hotels tend to forget that service is also a key aspect in the industry, the W HK does this mix in a perfect way! Quite rare.

  • Stayed: February 2012, travelled on business
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Thank Joao V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValerieChan, General Manager at W Hong Kong, responded to this reviewResponded 10 May 2012

Hello Joao V, thanks for sharing. It is great to know our team is delivering the signature Whatever/Whenever service true to the W Brand!

Hope to see you again soon!

Warm wishes,

Peter Hildebrand
General Manager
W Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2012

The W has the most seamless check in service I have ever encountered in a hotel. We were met by a representative from the hotel at the airport and taken straight to the limousine area. From there we were taken on a scenic drive to the hotel where the wonderful door staff collected our bags and took us straight to our room.

EVERYTHING had already been taken care of, we were informed in the lift that our upgrades had been arranged using our Starwood points, the staff then swiftly filled out all the Checkin information in the room - 10/10 for convenience.

The rooms are stylishly appointed with lots of technology hidden away, you could probably spend a whole day just playing with the gadgets in the room. The rooms were spotlessly clean and had lots of thoughtful touches which enriched the experience no end.

Our upgrade secured a harbour view, in my opinion the city view is almost as good.

The breakfasts are ridiculously good. I have never seen a more varied selection of food in my life, there is everything from fried rice to gummy bears. There are several live stations where the chefs will make omlettes, pancakes, waffles etc.

The concierge are also very helpful, we missed the shuttle bus to take us into town and the laid on an Audi Q7 at no extra cost. They also took the time to recommend a trip across the bay to Hong Kong island, drawing on the map the route that we should take and what to look out for.

I would recommend this hotel without hesitation.

Room Tip: We had rooms on the 23rd floor. They were absolutely silent.
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  • Stayed: March 2012, travelled as a couple
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Thank Cygnet267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValerieChan, General Manager at W Hong Kong, responded to this reviewResponded 19 April 2012

Hello Cygnet267, thanks for your WOW feedback! Great that our team lived up to your expectations and stayed true to our Whatever/Whenever service philosophy.

Hope to see you again soon at W.


Peter Hildebrand
General Manager
W Hong Kong

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Reviewed 16 April 2012

This was our last stop on a 3 week tour of China. We saved the best for last. The staff at the hotel were so friendly and helpful. The rooms were immaculate with all the mod cons. We were very impressed and glad we paid for an upgrade. There was a TV in the bathroom, buttons to change the mood with lighting, buttons for curtains, great mini bar and items. The bed was one of the most comfy I have ever slept in and great linen. The view of the harbour was spectacular. The bar made great cocktails. Located on a mall and the subway so it was easy to shop and get everywhere in Hong Kong and great to catch the train to the airport. A perfect place to stay.

  • Stayed: March 2012, travelled as a couple
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1  Thank PippaBroome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValerieChan, General Manager at W Hong Kong, responded to this reviewResponded 18 April 2012

Hello PippaBroome,

What a WOW experience you took the time to share ! Great to hear you enjoyed your stay and chose the W to conclude your 3-week journey.

Thanks again!

Peter Hildebrand
General Manager
W Hong Kong

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Reviewed 15 April 2012

Location: Great. Subway below hotel
Design: Excellent. Very trendy
Shopping: Super. Hotel is inside a mall
Service: Top notch
Breakfast: a perfect 10
Gym: Fabulous

This hotel is THE trendiest in Hong Kong. And the location is perfect as the airport express train stops directly underneath it. Don't even hesitate. Just book it!

  • Stayed: November 2011
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1  Thank GlobalSwagger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValerieChan, General Manager at W Hong Kong, responded to this reviewResponded 18 April 2012

Hello GlobalHedge, thanks for your enthusiastic feedback!

Great that our team lived up to your expectations.

Hope to see you again soon at W.


Peter Hildebrand
General Manager
W Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2012

I stayed in the W on several business trips during 2011 and I can say it's the best hotel i've ever stayed. Loved the trendy high end rooms, nice size, great view and amazing beds.
Totally enjoyed the 77th rooftop swimming pool and jacuzzi during my weekends. Spa facilities and treatments are to die for. W focus on delivering the most spectacular service to every guest 'Whatever, whenever'.

After the experience in W, staying in another hotel it just a continuous disappointment!

  • Stayed: July 2011, travelled on business
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Thank andrecrespo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValerieChan, General Manager at W Hong Kong, responded to this reviewResponded 17 April 2012

Hello andrecrespo, thanks for sharing your experience and continuous support. It’s great to know you appreciated our Wet & Bliss. I’ve also shared your feedback regarding service with our team.

Thanks again!

Warm wishes,

Peter Hildebrand
General Manager
W Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about W Hong Kong

Address: No.1 Austin Road West, Kowloon Station, Hong Kong, China
Phone Number:
Region: China > Hong Kong > West Kowloon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Hong Kong
#7 Spa Hotel in Hong Kong
#8 Luxury Hotel in Hong Kong
#8 Family Hotel in Hong Kong
#14 Romantic Hotel in Hong Kong
Price Range: £230 - £361 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — W Hong Kong 5*
Number of rooms: 393
Official Description (provided by the hotel):
W Hong Kong is innovatively designed with 393 deluxe rooms and suites, cutting edge business facilities and function space, superior recreation facilities, award winning bliss spa and high-profile “W happenings”, all of which make it the traveler’s top choice. With the opening of Sing Yin Cantonese Dining, the reputation of W Hong Kong is further cemented with the surely avant-garde offering to the Chinese art of gastronomy in Hong Kong. Together with the launch of WOOBAR, the place to see and be seen, get ready for a nonstop entertainment spree in the vibrant and energetic setting of WOOBAR. ... more   less 
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Also Known As:
w Hong Kong Hotel Hong Kong
w Hotels Hong Kong
w Hotel Hong Kong

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