We spent 4 nights in Hong Kong to end a month-long trip to mainland China, Thailand, and Hong Kong. This was our first trip to Asia, after seeing a lot of South America, North America, Australia and Europe. We chose the W mainly because it was a Starwood property in a terrific location for access to the public transit system. We did not anticipate or expect the outstanding hospitality and customer service we experienced there. Before we arrived, we received an email from Sammy asking if we needed anything special. I inquired about transport from the airport, and decided to take a cab. When we got to the airport, we were unsure of how to get the cab. We saw the W desk, where Ricky greeted us and made sure that 4 seniors with a lot of luggage could get into a cab (with our luggage bungeed into the trunk) and head for the W on Kowloon. He escorted us from his kiosk to the transportation to make sure we were comfortably on our way. His friendly attitude continued when we got to the hotel, where we were immediately greeted by the concierge staff, including lovely Priya who offered her services for whatever and whenever we needed. The rest of the staff, including waiters, bell people, concierge and management, were absolutely outstanding. The room was what we expected for a W hotel--kind of edgy and very contemporary. After sleeping on hard mainland Chinese beds, the bed felt so soft and welcome! We had a magnificent view of the harbor, blocked when necessary by the mechanized drapes and blinds. The amenities, including the signature W scent, were wonderful. We enjoyed the ease of access to the high-end shopping mall and the public metro station on the lower floors of the building. I used the business center, where the staff was also helpful. We went to the bar (lovely) and the Kitchen restaurant (delicious but pricey). Overall, I was left with the impression that this was the best hotel hospitality I have ever experienced. I would highly recommend the W Hong Kong.
- Official Description (provided by the hotel):
- W Hong Kong is innovatively designed with 393 deluxe rooms and suites, cutting edge business facilities and function space, superior recreation facilities, award winning bliss spa and high-profile “W happenings”, all of which make it the traveler’s top choice. With the opening of Sing Yin Cantonese Dining, the reputation of W Hong Kong is further cemented with the surely avant-garde offering to the Chinese art of gastronomy in Hong Kong. Together with the launch of WOOBAR, the place to see and be seen, get ready for a nonstop entertainment spree in the vibrant and energetic setting of WOOBAR. ... more less
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- Also Known As:
- w Hong Kong Hotel Hong Kong
- w Hotels Hong Kong
- w Hotel Hong Kong