The check-in experience seemed inpersonal & rushed. Yes, there were three groups including us checking in at the same time, but these guys could do with better queue management.
Our package included a bottle of champagne, which was nowhere to be seen when we got into the room. A call to "Whatever Whenever", we were told it's not there because we had to pick our choice from the champagne list, which we replied that we will call back with a choice. We then went out for dinner and a bottle of Veuve was already placed in the room. A nice champagne indeed, but would love to have the "choice" as offered on the phone.
We stayed at the "Cool corner room". The tub is small for the room type. Room décor apart from the nice standing lamp was a bit dull for W in our opinion. Convenient switches beside the bed to control curtains though.
The gym of the hotel was very nice, on high floor with nice view and plenty of equipment. The pool and wet deck were underwhelming, staff at the pool again looked very stiff and unwelcoming.
The breakfast was the highlight of the stay. Fantastic variety of food options offered, and you can order the exact type of coffee you like, not just the traditional filtered coffee or black tea.
At US$600 per night one would expect to be "Wowed", but in this instance our experience was good, but no more special than a typical good standard chain hotel.
- Official Description (provided by the hotel):
- W Hong Kong is innovatively designed with 393 deluxe rooms and suites, cutting edge business facilities and function space, superior recreation facilities, award winning bliss spa and high-profile “W happenings”, all of which make it the traveler’s top choice. With the opening of Sing Yin Cantonese Dining, the reputation of W Hong Kong is further cemented with the surely avant-garde offering to the Chinese art of gastronomy in Hong Kong. Together with the launch of WOOBAR, the place to see and be seen, get ready for a nonstop entertainment spree in the vibrant and energetic setting of WOOBAR. ... more less
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- Also Known As:
- w Hong Kong Hotel Hong Kong
- w Hotels Hong Kong
- w Hotel Hong Kong