We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Could have been better”
Review of W Hong Kong

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
W Hong Kong
Ranked #8 of 729 Hotels in Hong Kong
Reviewed 6 January 2014

The check-in experience seemed inpersonal & rushed. Yes, there were three groups including us checking in at the same time, but these guys could do with better queue management.

Our package included a bottle of champagne, which was nowhere to be seen when we got into the room. A call to "Whatever Whenever", we were told it's not there because we had to pick our choice from the champagne list, which we replied that we will call back with a choice. We then went out for dinner and a bottle of Veuve was already placed in the room. A nice champagne indeed, but would love to have the "choice" as offered on the phone.

We stayed at the "Cool corner room". The tub is small for the room type. Room décor apart from the nice standing lamp was a bit dull for W in our opinion. Convenient switches beside the bed to control curtains though.

The gym of the hotel was very nice, on high floor with nice view and plenty of equipment. The pool and wet deck were underwhelming, staff at the pool again looked very stiff and unwelcoming.

The breakfast was the highlight of the stay. Fantastic variety of food options offered, and you can order the exact type of coffee you like, not just the traditional filtered coffee or black tea.

At US$600 per night one would expect to be "Wowed", but in this instance our experience was good, but no more special than a typical good standard chain hotel.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank plu81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this reviewResponded 7 January 2014

Hello plu81. Thank you for your comments and I’m sorry to hear that you didn’t enjoy your stay to its fullest. We have taken your feedback onboard and shared it with the related teams today. You can be sure we will be making immediate improvements in response to your service-related comments. We appreciate feedback from discerning guests such as yourselves, and to be compared to “any good standard chain hotel” is certainly not our aim and it’s enough to spur us into taking serious action. Thank you for taking the time to share. Sincerely, Peter Hildebrand, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (4,120)
Traveller rating
Traveller type
Time of year
Language
  • More languages

2,212 - 2,218 of 4,120 reviews

Reviewed 6 January 2014

I've stayed in a number of hotels in Hong Kong and expect that it will be over-priced with small rooms. My recent stay at W, however, ranks among the top stays in HK - great location immediately adjacent to the IFC and Elements mall, fantastic harbour views and a stylish hotel with well-appointed rooms, great gym on the 73rd floor and a very enjoyable breakfast buffet in Kitchen. Staff were friendly and responsive. Acknowledged our SPG gold status and accommodated an upgrade and late check-out.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Base_shifter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this reviewResponded 7 January 2014

Hello Base_shifter, thank you so much for your amazing review! Great to know that you felt your stay at W was money well-spent! That our team were friendly and responsive is the best compliment we could ask for. Do come again soon. Best wishes, Peter Hildebrand, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2014

This one of the best hotels in HK. Good location from where you can reach everything. The rooms are very stylish and spacious. The food, especially the breakfast, is just great. Went there for two nights and will certainly come back.

  • Stayed: March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Stefan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this reviewResponded 6 January 2014

Hello Stefan P, thanks so much for your great review. There’s nothing more rewarding than knowing a guest had an amazing stay with us! Thanks so much and hope to see you at W Hong Kong again soon! Best wishes, Peter Hildebrand, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2014

Always Stay in W Hong Kong ever since its operation in Hong Kong, however this year stay was a disappointment especially Front Desk.

Front Desk is the first point you meet upon check in however, they did not delivery the genuine message of " Your ARE SO WELCOME" unlike other W Hotel.
The service getting from Fabulous - Great - Need improvement. Sad to say deteriorating.
We know you guys work hard, BUT please at least put a smile when your guest are checking in.

Rooms was good and concierge team was great always ready to serve.
There are numerous of new hotel springing in Hong Kong, there are other choices that with the amount I have to pay, I could have take others.
Hopefully when I am there the later part this year, I could see some good improvement !

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank UK17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this reviewResponded 3 January 2014

Hello UK17, thank you for your review and support. I’m very sorry and disappointed to know you didn’t enjoy your stay to its fullest. I have already passed your message to our team and we will certainly learn from it. Thanks for letting us know and please rest assured that the learning has been taken from this and we hope we can show you true W service on your next visit. Best wishes, Peter Hildebrand, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2014

It's my 2nd stay of the year and 3rd in total and I'm still lovin it. Even though I was unable to get the room view that I preferred and used to stay in my previous 2 stays, the staff still tried his best to put me on a higher floor than the originally allocated as the hotel is running on high occupancy. Nothing else much to say as all the good stuffs have been mentioned on my previous reviews. Might be going back to HK again in 2014 and I will definitely return to this awesome hotel.

  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank nivla83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this reviewResponded 3 January 2014

Hello nivla83, thanks so much for your review and support! We’re thrilled to know that you’re enjoying your stays with us. Please do return in 2014. Best wishes, Peter Hildebrand, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2014

Great stylish hotel with great location. Easy to get everywhere, Disney land、Airport、Hong Kong Station..ect. In addition, you can enjoy the fantastic breakfast in the hotel(highly recommended). It's one of the top choices for first-time travelers in HK.

  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kevin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this reviewResponded 3 January 2014

Hello honestfox0626, thanks for your comments and good to know you find everything great at our hotel, especially our breakfast! Best wishes, Peter Hildebrand, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2014

We were upgraded to a larger room on the top guest floor with a great view of the bay. Good room service, awesome pool for morning swims each day, spotless as always. One of the nicer designed W's we have stayed at. We were forgotten at lunch in the restaurant, but it was explained error due to large party. Overall a great hotel and great two day stay, but we prefer staying in Central.

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PearsonX2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this reviewResponded 3 January 2014

Hello PearsonX2, thank so much for your review and glad we’ve met your expectations. My apologies again about your lunch at KITCHEN - we’ll definitely be more attentive in the future. Hope we can see you again. Best wishes, Peter Hildebrand, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hong Kong hotels
West Kowloon
The Ritz-Carlton, Hong Kong
Tsim Sha Tsui
Hotel ICON
Hotel ICON
#3 of 729 in Hong Kong
6,327 reviews
Mong Kok
Cordis, Hong Kong
Cordis, Hong Kong
#7 of 729 in Hong Kong
1,160 reviews
Show Prices
Show Prices
Show Prices
Tsim Sha Tsui
InterContinental Hong Kong
InterContinental Hong Kong
#13 of 729 in Hong Kong
4,244 reviews
Tsim Sha Tsui
The Langham, Hong Kong
The Langham, Hong Kong
#10 of 729 in Hong Kong
1,769 reviews
Admiralty
The Upper House
The Upper House
#1 of 729 in Hong Kong
2,445 reviews
Show Prices
Show Prices
Show Prices

Been to W Hong Kong? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about W Hong Kong

Address: No.1 Austin Road West, Kowloon Station, Hong Kong, China
Phone Number:
Region: China > Hong Kong > West Kowloon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Hong Kong
#7 Spa Hotel in Hong Kong
#8 Family Hotel in Hong Kong
#8 Luxury Hotel in Hong Kong
#14 Romantic Hotel in Hong Kong
Price Range: £228 - £445 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — W Hong Kong 5*
Number of rooms: 393
Official Description (provided by the hotel):
W Hong Kong is innovatively designed with 393 deluxe rooms and suites, cutting edge business facilities and function space, superior recreation facilities, award winning bliss spa and high-profile “W happenings”, all of which make it the traveler’s top choice. With the opening of Sing Yin Cantonese Dining, the reputation of W Hong Kong is further cemented with the surely avant-garde offering to the Chinese art of gastronomy in Hong Kong. Together with the launch of WOOBAR, the place to see and be seen, get ready for a nonstop entertainment spree in the vibrant and energetic setting of WOOBAR. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Southall Travel, Hotels.com, Ctrip TA, Agoda, Ebookers, getaroom.com, HotelQuickly, 5viajes2012 S.L., Evoline ltd and Cancelon so you can book your W Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w Hong Kong Hotel Hong Kong
w Hotels Hong Kong
w Hotel Hong Kong

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing