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“FANTASTIC PROPERTY.. BREAKFAST IMRPOVABLE”
4 of 5 bubbles Review of W Hong Kong

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W Hong Kong
Ranked #10 of 716 Hotels in Hong Kong
Mumbai (Bombay), India
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“FANTASTIC PROPERTY.. BREAKFAST IMRPOVABLE”
4 of 5 bubbles Reviewed 24 March 2014

This property is beautiful. Rooms excellent, Vegeterian options for breakfast not much so we asked the chef to customise for us, it was good but could have been much better. Service is top notch. Must Stay when in HK.

Room Tip: All rooms are great.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hero415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this review, 26 March 2014
Hello Hero415, thanks so much for choosing us for your stay. I have already discussed your breakfast comments with our Beverage and Food Director and we will try to offer more vegetarian options in future. We appreciate your constructive feedback. Thanks again and we look forward to having you back next visit. Best wishes, Peter Hildebrand, General Manager
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (708)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Raleigh, North Carolina
1 review
5 of 5 bubbles Reviewed 21 March 2014

My Husband I were lucky enough to stay at the W in Hong Kong for Five nights during a recent trip. It was heavenly. The room was lovely, fresh and sparkling in an upscale manner. Our days started with the most amazingly satisfying breakfast buffet where we were experimental in our choices of congee, miso, fish, stews, tea eggs, pate's, assorted meats, greens, dumplings, lotus root, fruit infused water, teas, fresh fruits and squeezed juices. Too many choices to name. The hosts, wait staff and management were incredibly thoughtful. W has created a beautiful atmosphere in a setting with a panoramic view of the harbor. During the day Sammy and the rest of the concierge staff helped us plan our outings that were filled with memorable trips to all corners of HK taking advantage of the transit boats, trains and shuttles available. In the evenings our adult Son who resides in Hong Kong would join us after work. Brendan McCormack , the Director of Beverage and Food and his Staff would accommodate our every request, while also helping us venture out into the world of Hong Kong and experience it to its fullest. Our last evening there our son ditched us for a date :) so, at the last minute we decided to stay in and eat in the Sing Yin Restaurant in a semi-private dining room. My goodness....... How do I describe how pleased we both were with our meal , service and decor? My Starwoods Point system is the single smartest travel solution I have and I am so glad that I was able to provide this deluxe accommodation for us simply through smartly using my AMEX over the last year. My now regret... I want to go back!!!!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Josie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this review, 26 March 2014
Hello Josie D, we’re thrilled to know that you and your entire family found the hotel up to expectations. It’s uplifting to hear Sammy, Brendan and many of the team went the extra mile to give you great memories of the hotel and the city. Best wishes, Peter Hildebrand, General Manager
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Kunming, China
1 review
5 of 5 bubbles Reviewed 21 March 2014

When come the hotel lobby ,the lobby are small The whole hotel is very fashionable, The waiter is very handsome and young But the check in and check out the speed a bit slower, also need to check, need to wait ! Room is great, wash bath with bliss when opening the beds on the chocolate, also add the ice to the ice bucket, this is a lot of the details of the hotels are ignored All rooms are very young, the scenery is great! Next time if have a chance staying at the hotel will require the higher floors of the building Hotel is below the mall,. Many major brands have Louis Vuitton Chanel Bottage Veneta... But the hotel is also easy to go to other places, the subway station is below Can take the airport express Go to the airport only 20 minutes, can also be in the subway station for check-in This is a Excellent trip thanks W hongkong!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank W L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this review, 27 March 2014
Hello W L, thank so much for your comments and valuable feedback. A W we take great pride in delivering service which exceeds even the most discerning guests expectations so I was a disappointed to know that we failed to get some of the fundamental details right. Please accept my apologies for this and know that we are now addressing the areas you mentioned. Despite this, it’s good to know that you enjoyed your W experience in general. Please come back and visit us again soon. Best wishes, Peter Hildebrand, General Manager
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Greenwich, Connecticut
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 20 March 2014

I stayed at the W Hong Kong for the 3rd time on a business trip last January and, I must say, it has yet to disappoint. The hospitality of the staff (yes, Billy stands out because he does such a great job reassuring you upon arrival that you are in good hands) is energetic, enthusiastic and authentic (how many -ics . . ?!). When they say, "whenever, whatever", they are serious! They just really win you over, on top of the impressive access and location this property has which makes it all the more user-friendly. It adjoins one of the most luxurious and self-sufficient malls in Kowloon (you don't have to go outdoors to grab your Starbucks coffee, get supplies from the grocery and pharmacy, get HKD from an ATM, shop at Gucci or get cheap(er) thrills at Zara. But the most impressive convenience is the ability to check your bags right underneath the property, so you can unburden yourself of luggage when you board that train (quicker and cheaper than taxi or other car options) to the airport. The food in-property is always fresh, carefully prepared, and if you're in the mood for a big meal, Sunday brunch is a gigantic feast unheard of in the west. The icing on top is a gorgeous (though very urban) pool and jacuzzi area on the 72nd or 76th floor, with a towering view of Kowloon and a slice of Hong Kong harbor. Thank you, W Hong Kong!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SMcCaff2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this review, 26 March 2014
Hello SMcCaff2014, thank you so much for your fantastic review! It’s great to hear your experience was a good one and especially what an amazing job Billy did! We appreciate your loyalty to the W brand and will keep doing what we can to make it better. Best wishes, Peter Hildebrand, General Manager
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London
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 March 2014 via mobile

This is the third time I have stayed at the W Hong Kong. Each time I have been blown away by the service and I love the rooms and the bed is so comfortable - again we only stayed for 1 night to break up the flight from Sydney to London and the hotel is perfectly located above Kowloon station making it so easy to get to from the airport.

It was a brief visit - hopefully we will be back soon to enjoy more of Hong Kong and the W.

Stayed March 2014, travelled as a couple
Helpful?
Thank OMacster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this review, 22 March 2014
Hello OMacster, welcome back and glad to know you loved each of your stays with us! We hope you may have the chance to stay longer with us next time so you can discover more of what W Hong Kong has to offer! Best wishes, Peter Hildebrand, General Manager.
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Fairford
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 20 March 2014 via mobile

On arrival to the W Hong Kong we found it confusing finding the hotel but an extremely kind local business man insisted on helping us find our way from Kowloon station. And what a welcome we got from Billy ... We have stayed in many 5 star hotels around the world and as a hotel and restaurant manager myself I was tired and the welcome we received was world class... A trip to the pool and jacuzzi later as it was a lovely warm day was welcomed and again fantastic. We seemed to keep bumping into Billy quite a few times and every time he remembered our first names and asked us how our room was and helped us ... What a complete star!!!
We had happy hour in the woo bar before going out ... Love the atmosphere .. Love the hotel... We had a fabulous room... Fantastic view ... Room was amazing and bed so comfortable .... I booked this as a last night treat for our holiday and wow I am so glad I did .. What a wonderful end to two fantastic weeks ... The only thing is I don't want to leave. Thankyou W Hong Kong ...

Stayed March 2014, travelled as a couple
Helpful?
Thank Ann P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this review, 22 March 2014
Hello Julie P, it’s great to know that W Hong Kong made such a positive impression! Billy is certainly one of our shining stars and he will be getting the recognition he deserves following your review. Thanks so much for staying with us and please come back soon! Best wishes, Peter Hildebrand, General Manager
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Kuala Lumpur, Malaysia
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 19 March 2014

In contrast to the W in London which I did not enjoy, my stay at the W Hong Kong was a much better experience. Although I'm not a fan of the decor the room was clean and comfortable. The breakfast spread was fantastic.The staff were efficient and attentive and the location was good, with the train giving easy access to the Island.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dragonfli3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this review, 26 March 2014
Hello Dragonfli3, thank you so much for your review. Great to hear that you enjoyed your experience here. Please visit us again soon! Best wishes, Peter Hildebrand, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about W Hong Kong

Property: W Hong Kong
Address: No.1 Austin Road West, Kowloon Station, Hong Kong, China
Phone Number:
Region: China > Hong Kong > West Kowloon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Hong Kong
#7 Spa Hotel in Hong Kong
#8 Family Hotel in Hong Kong
#10 Luxury Hotel in Hong Kong
#14 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — W Hong Kong 5*
Number of rooms: 393
Official Description (provided by the hotel):
W Hong Kong is innovatively designed with 393 deluxe rooms and suites, cutting edge business facilities and function space, superior recreation facilities, award winning bliss spa and high-profile “W happenings”, all of which make it the traveler’s top choice. With the opening of Sing Yin Cantonese Dining, the reputation of W Hong Kong is further cemented with the surely avant-garde offering to the Chinese art of gastronomy in Hong Kong. Together with the launch of WOOBAR, the place to see and be seen, get ready for a nonstop entertainment spree in the vibrant and energetic setting of WOOBAR. ... more   less 
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Also Known As:
w Hong Kong Hotel Hong Kong
w Hotels Hong Kong
w Hotel Hong Kong

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