We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Amazing time. Would go again.”
Review of W Hong Kong

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
W Hong Kong
Ranked #8 of 721 Hotels in Hong Kong
Reviewed 12 July 2014

The staff were super friendly and had all the connections to the hottest clubs and restaurants.

The boutique like decor was fanciful and excellent. The room, a bit small, but still excellent to sleep in. This was a combined business-holiday trip.

Loved the fact that W was connected to the mall and train to the Hong Kong Int'l airport; making easy to get to and from.

  • Stayed: August 2013, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Don M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this reviewResponded 15 July 2014

Hello Shan M, thanks so much for your positive review! It’s great to know what an enjoyable experience you had! Best wishes, Peter Hildebrand, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (3,934)
There are newer reviews for W Hong Kong
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,887 - 1,893 of 3,934 reviews

Reviewed 11 July 2014

I visit Hong Kong about 6-7 times a year, usually a couple days at a time on business or in connection with a business trip. I always stay at the W, so this time taking my wife and 2.5 year old son for a 10 day vacation the hotel choice was obvious. I am a big fan of the W brand and stay a fair number of nights any given year at various Ws.

The hotel is located literally on top of Kowloon station so getting to/from the airport with Airport Express could not be easier, including in-town check-in on the day of departure. The same complex houses also Elements mall and the ICC and Ozone bar. Elements is an upscale to luxury mall with a number of reasonably priced restaurants.

The Tung Chung (orange) MTR line stops in the building and there are always plenty of taxis available at the entrance to the W. Taxis in Hong Kong are a cheap, fast and efficient mode of transportation, especially since the W is practically at the mouth of the Western harbour tunnel. Crossing under to HK Island side takes mere minutes.

We arrived at the hotel early on a Friday, the day after my wife's birthday. I had let the hotel know in advance that we'd be celebrating over the weekend. The welcome was absolutely fantastic - it seemed that every member of the staff knew of the occasion and congratulated her. She received small special treats with personalized congratulations at the breakfast and delivered to the room over the first days.

We received a really nice upgrade to a Marvelous suite, a one-bedroom suite which is apparently larger that an average Hong Kong apartment! The suite was in very good condition as it should as the hotel is about 6 years old. The hotel had already delivered a crib and loaner baby stroller in the room - turns out that we had very little use for the stroller but a very nice gesture anyways. It was a foldable Maclaren Quest that takes about 3 seconds to fold/unfold into a taxi. Additional child-friendly details they had taken care of without asking for: Some table corners are somewhat sharp so they had attached silicone corner protectors on every such corner. Bathroom amenities included a kids toothbrush & paste and washing lotion & baby oil. Nice little accent to complete the feeling of being cared for!

The suite has a very high tech feel - to the point that it may take a minute to figure out how the lighting schemes and TV/entertainment systems work. Once that is clear they are in fact super convenient to use, though I never really bothered to learn to use the desk phone. After all I only need to dial 0 on the cordless phone to reach Whatever/Whenever service that will take care of every need.
The sheer and blackout curtains are motor-operated.

Additional recently launched niceties we saw in the suite:
- the "Handy": an Alcatel-Lucent Idol X smartphone with free local calls & unlimited data to take with you when exploring the city. Some pre-loaded applications to help you get around. This was very useful and saves a lot of trouble gettting a local pre-loaded SIM and swapping that in and out.
- free Press Reader access from the hotel wifi - couple thousand newspapers around the world in electronic format
- Tara Stiles (yoga without the Sanskrit) quick tip cards to get you going, also available a channel on the hotel TV

The views from the rooms may be somewhat limited due to ICC and some high-rise residential buildings but with luck there are reasonable harbour or city views. We had quite nice harbour/sea views towards Lantau and sunset and on the other side towards Admiralty. Victoria Harbour is an extremely busy port, about 1000 vessels operate there daily and many of those are hauling containers or shuttling passengers.

The breakfast buffet in Kitchen restaurant is very nice. It has an extensive selection of local and western favourites and chef's creations. Good selection of fresh fruit, juices and yogurts. The sweet selection is to my tastes a bit too extensive - but my wife and especially our son loved the 'holiday options'. Including gummy bears and worms!
On a Sunday one might want to skip the breakfast and opt for the seafood brunch with free-flowing quality champagne to down the oysters! The brunch would well deserve a TripAdvisor entry of its own - it is extensive and very high quality and we had great fun for hours with our friends.

The pool (Wet) on 76th floor was a favourite on this trip. The views are great - though limited by ICC again. The area is designed for adults but there were every day a number of families with kids. Main pool is a 1.4 m deep infinity pool and there is a smaller 0.9 m deep hot jacuzzi. The bar serves pretty good drinks and food either to the lounge chairs or a seating area - the Wet Deck.
This pool area also hosts a number of summer pool parties with good DJs on Saturdays. We had some friends come over for extended birthday party for my wife and booked table service including a couple bottles of champagne and vodka. The party continues down at the Woobar after midnight.
The hotel hosts a number parties with high profile DJs either at the ballroom or smaller events at the Woobar. These events usually get extremely busy so be advised if not participating!!

The Woobar is next to the reception serving well made drinks, though a word of warning: It may take a while to get your drink so don't try to rush through this bar. I'm not really sure why the delivery is somewhat slow - the waitresses are promptly there to take your order and the bartenders seem to be working normally. The bar gets somewhat locals during afternoon hours.

There is a gym (Sweat) and a Bliss Spa on the 73rd floor. The gym is a bit small but is complete with aerobic exercise equipment and the usual gear . If you are arriving too early to get your room good options are either to use the gym, it also has a very nice spa/sauna section with a great view from the jacuzzi or depending on the weather head to Wet Deck on 76th floor.

I really like this hotel and heartily recommend it! The best component is the staff, the team really tries to make you feel a valued guest. When something fails my expectations they have always tried to recover and fix the stay.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Lappe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this reviewResponded 15 July 2014

Hello Lappe, thank you so much for taking the time to write such an extensive review. We’re so touched by your uplifting comments about the location, facilities, services and my colleagues. I’ll definitely share it with the team to let them know your appreciation and what a great job they did – they’ll be thrilled. Hope to welcome you again soon. Best wishes, Peter Hildebrand, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

Let me start by saying that I'd never stayed in a W before, knew the brand only from having had drinks and lunch in a few W' hotels. I should have stuck with just their F&B offerings. The W is in one of the large towers of the ICC and sits above the Elements Shopping centre (acres of wall to wall marble corridors lined by empty shops of all the premium labels you've ever seen glossy ads for) and Kowloon MTR station (Airport Express airport check in desks).
However It is surrounded by a giant sea of construction works and busy urban motorways separating it from the rest of Kowloon, albeit it is an easy taxi or train to wherever in Hong Kong.

The room: standard size and therefore expensive at nearly US$1000 for 2 nights room only for one adult and two young children, plas another $30 for the internet - fail. The very hip bathroom setup kept flooding the bathroom with each shower - fail. It may be a pet hate, but I like my rooms very dark when sleeping, the curtains where good - but not blackout - and you need to pull your access card at the door to get some of the lights to shut off completely. - fail

The airconditioning in the room had a weird -burnt liftmotor/shaft- kind off smell to it. - fail.

The staff were nice and obliging but were sometimes hard to understand, I guess it must be hard to get people to be fluent in three languages.

The pool is a nice feature so high up, and we had a great lunch at the Kitchen restaurant. After the first night I started to annoyed by the fake hipness of the decor and the whole concept. It is like a Disneyland for hipsters, wannabe hipsters and travelling middle management types wearing polo's shirts stonewashed jeans and white sportshoes who try to buy some hipness.

I guess I never noticed this fakeness on the previous brief W visits. Originality and being genuine is hard to do and W Hong Kong fails for me.

  • Stayed: June 2014, travelled with family
    • Location
    • Rooms
    • Service
2  Thank walvisch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this reviewResponded 13 July 2014

Hi walvisch, I am sorry to hear that you were left disappointed after your stay with us. It would be great if you can contact me via w.hk@whotels.com to share your name and contact details so we can trace the room you stayed in and resolve the unusual issues you highlight. Sincere apologies for these short comings, I can fully understand how this would have negatively affected your experience. Internet is chargeable in the majority of Starwood hotels globally, however, we have tried to enhance the guest experience by recently adding a complimentary Handy phone. These mobile phones are placed in all rooms for guest use inside or outside the hotel offering unlimited 3G internet access as well as unlimited local calls.
I appreciate the style of W is a little different to the norm and may not appeal to all. W is a lifestyle brand that aims at deliver more than just the usual hotel experience through our passion points of Fashion, Design and Music to create a leading destination in Hong Kong. As such the approaches we take to achieve this goal is very different from traditional hotels
Best wishes, Peter Hildebrand, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

Like many business travellers - travel very regularly - this is my second time staying at the W in Kowloon - it was an exceptional. Arrival - check-in - the young lady that checked me was super efficient and was very lucky to be upgraded to a suite. The room - the facilities - were excellent. The bar - service excellent - check-out - super easy and efficient.
What a great experience - I will definitely be staying at the W every time I travel to Hong Kong and highly recommend this hotel!

  • Stayed: July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank mdb1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this reviewResponded 13 July 2014

Hi mdb1961, welcome back. We’re over the moon to know how fantastic your experience was. Can’t wait to see you again! Best wishes, Peter Hildebrand, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

Fantastic location, excellent service.pool on 76th floor amazing, great acces to metro and airport train. Breakfast buffett outstanding....would go back anytime. Standard room excellent amenities and great views. In a city filled with great hotels, this one competes very well. Just a great experience, very helpful concierge

Stayed: July 2014, travelled on business
1  Thank benplat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this reviewResponded 13 July 2014

Hi benplat, we’re thrilled to know what an excellent stay you had! Definitely looking forward to your return. Best wishes, Peter Hildebrand, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

Staying at W Hong Kong it’s one of the best experiences in our lives and makes us have a higher standard for the other hotels and stays. The check in is exclusive in the SPG Platinum members area, the facilities are outstanding as the rooms; the beautiful pool at the roof and the breakfast room. The service is friendly, helpful and natural, specifically Sammy Yick (SPG Specialist) , who makes us feel with support all the time and welcome, all the SPG hotels around the world should send the guests managers to learn with Sammy and with the srevice at the W.

Room Tip: All the rooms are Excellent.
  • Stayed: June 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank hugo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this reviewResponded 10 July 2014

Hello hugo M, thank you very much for your great review. It’s such an honor to be one of your best experiences in your lives! We’ll certainly strive harder to make sure you’ll have an even better stay next time you’re here! I will be sure to share your positive comments with Sammy, we are lucky to have her on the team. See you soon! Best wishes, Peter Hildebrand, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

W Hong Kong is a home away from home. I have visited Hong Kong at least ten times over the past few years and have regularly, and eagerly, returned to W. The rooms and facilities are consistently fresh and invigorating, and appeal to colleagues, friends and my mother alike! I am regularly welcomed by staff who remember my drink or meal order, even if I haven't visited for months.

The beds are the most comfortable I have ever slept in, so much so that I am ordering one myself. The WET deck and the gym offer excellent facilities with a view of the harbour that obviously cannot be matched from properties on the Island itself. Although the food does not rate as highly as elsewhere in Hong Kong, it is perhaps one of the most competitive foodie cities in the world - but this should not dissuade would-be diners. It is often said that the mark of a fine culinary technician involves elevating the simple things - try their club sandwich (especially after a big night out!)

I have regularly been checked into my room within an hour of landing, and checking out is a breeze with friendly and helpful reception and porter staff. From time to time I have had issues with room allocations, but those have been quickly and easily remedied upon alerting hotel staff to the problem, who are always pleasant and happy to assist. Hospitality is, after all, a human endeavour, and staff do not know the issues patrons face unless and until they are informed so that the issue can be fixed.

I routinely recommend W Hong Kong to friends and colleagues who visit Hong Kong for the first time. W is not your standard, run-of-the-mill hotel. It is fun and vibrant and whimsical. For those who delight in that notion, your expectations will be readily exceeded. For those who reject the idea, the very nature of the hotel will defy your desires. I am yet, however, to encounter someone who hasn't been seduced by the thrill of W Hong Kong.

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Justin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this reviewResponded 10 July 2014

Hello Justin C, thank you for such positive words, it is great to hear that overall you have had such positive experiences whilst staying with us. We look forward to welcoming you back in the not too distant future, thanks again for sharing with us your views. Best wishes, Peter Hildebrand, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hong Kong hotels
Tsim Sha Tsui
Hotel ICON
Hotel ICON
#5 of 721 in Hong Kong
5,936 reviews
West Kowloon
The Ritz-Carlton, Hong Kong
Tsim Sha Tsui
InterContinental Hong Kong
InterContinental Hong Kong
#11 of 721 in Hong Kong
4,030 reviews
Show Prices
Show Prices
Show Prices
Tsim Sha Tsui
The Langham, Hong Kong
The Langham, Hong Kong
#9 of 721 in Hong Kong
3,738 reviews
Tsim Sha Tsui
Kowloon Shangri-La Hong Kong
Mong Kok
Cordis, Hong Kong
Cordis, Hong Kong
#12 of 721 in Hong Kong
536 reviews
Show Prices
Show Prices
Show Prices

Been to W Hong Kong? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about W Hong Kong

Address: No.1 Austin Road West, Kowloon Station, Hong Kong, China
Phone Number:
Region: China > Hong Kong > West Kowloon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Hong Kong
#6 Spa Hotel in Hong Kong
#8 Luxury Hotel in Hong Kong
#8 Family Hotel in Hong Kong
#14 Romantic Hotel in Hong Kong
Price Range: £232 - £390 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — W Hong Kong 5*
Number of rooms: 393
Official Description (provided by the hotel):
W Hong Kong is innovatively designed with 393 deluxe rooms and suites, cutting edge business facilities and function space, superior recreation facilities, award winning bliss spa and high-profile “W happenings”, all of which make it the traveler’s top choice. With the opening of Sing Yin Cantonese Dining, the reputation of W Hong Kong is further cemented with the surely avant-garde offering to the Chinese art of gastronomy in Hong Kong. Together with the launch of WOOBAR, the place to see and be seen, get ready for a nonstop entertainment spree in the vibrant and energetic setting of WOOBAR. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Travel Republic (UK), Ctrip TA, Starwood APAC, Southall Travel, Hotels.com, Cancelon, 5viajes2012 S.L., Evoline ltd and HotelQuickly so you can book your W Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w Hong Kong Hotel Hong Kong
w Hotels Hong Kong
w Hotel Hong Kong

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing