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“Perfect Experience”
Review of W Hong Kong

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W Hong Kong
Ranked #9 of 723 Hotels in Hong Kong
Reviewed 23 July 2014

My recent stay at the W Hong Kong was a wonderful experience. Everything from the hotel itself to the hotel service was exceptional. The facilities and rooms were always clean and the staff were always helpful with any request. Be rest assured that I will stay at this hotel on my next visit to Hong Kong and also recommend to family and friends

Stayed: July 2014, travelled on business
Thank Rob P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this reviewResponded 29 July 2014

Hello Rob P, thanks so much for your wonderful comments. We’re so glad to be your choice. Thanks again and hope to see you soon! Best wishes, Peter Hildebrand, General Manager

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1,903 - 1,909 of 3,968 reviews

Reviewed 22 July 2014

This hotel lives up to its name, its conveniently located just above Kowloon station. With direct trains and subway. It's is also attached to a mall that serves excellent food and shopping.. Supermarkets. The service in this hotel is immaculate . Will definitely stay there again

  • Stayed: November 2013, travelled on business
    • Location
    • Cleanliness
    • Service
Thank kookielover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this reviewResponded 29 July 2014

Hello KookieLover, thank you for your positive comments. We’re delighted to hear you find our location convenient and thanks for recommending us. I hope to welcome you back soon. Best wishes, Peter Hildebrand, General Manager

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Reviewed 22 July 2014

Have been staying here since the W opened and though the property isn't spanking new, you really can't tell the age of the property. I miss many of the old staff but in general, service at the W is excellent. If you have the luck to meet Priya or Sammy, you are in luck, they NEVER fail to make me feel like I'm returning home! A few things that you should not miss at the W Hong Kong:
1. The buffet breakfast is fantastic. Wide variety, fresh food, good quality! The staff always seem busy though... Must be the time I'm going down for breakfast.
2. The rooms are well laid out, well appointed and the water pressure is nice and strong!! The are also power sockets aplenty!!
3. The pool is really nice! Make sure you take some time out to chill there!
4. Location can't be beat for the sheer convenience of getting to and from the airport!!

I could go on and on but I'll stop here! You just need to experience this hotel for yourself and enjoy it!!

Room Tip: I have yet to get a bad room but the cool corner room bathrooms would be good for exhibitionists wit...
See more room tips
  • Stayed: April 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank sailaway3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this reviewResponded 29 July 2014

Hello Sailaway3, thank you for your amazing note and I am very happy to welcome you back to your home away from home! Great also to know that you met Priya and Sammy! They are shining stars and I’ll let them know of your review and ensure they get the recognition they deserve.
It’s fabulous to hear that our team members have made you feel so at home and obviously made good on our “Whatever / Whenever” commitment to guests. I am grateful for you support since the day we opened and hope to have you back again soon. It is gratifying to get such feedback, thank you. Best wishes, Peter Hildebrand, General Manager

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Reviewed 22 July 2014

As always I've enjoyed staying at the W in Hong Kong. The staffs have always taken their initiative to take every step to ensure that I had a comfortable stay. I've always been well taken care off whether I'm at the pool or the Woobar. I have been returning to the W Honw Kong every two months since last year and the staffs now recognise my requirements as well as my favourite drinks!! Special thanks on this occassion to Francis Tsui for extending my check out time which allowed me to freshen up after a very long meeting and before heading off to the airport. Will be back again soon!

  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Danielspg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this reviewResponded 29 July 2014

Hello Danielspg, thank you so much for your review! Great to hear that you enjoyed a good experience at all our hotel venues. I am very pleased to hear you received personalized service at WOOBAR and WET, and we appreciate your recognition of Francis. He is a valued talent so I will be sure that he hears of your praise. Thanks again for coming and we hope to see you again soon! Best wishes, Peter Hildebrand, General Manager

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Reviewed 21 July 2014

Spent a wonderful weekend at the W in Hong Kong. Excellent, attentive customer service - kudos to Bernard Au and his colleagues. From the front desk to the pool to the buffet - the level of attention to customers was amazing. The hotel was beautiful, room was amazing, food was great. Only complaint was I couldn't stay another couple days.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Corriden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this reviewResponded 22 July 2014

Hello Corriden, thank you so much for your review! Great to hear that you enjoyed your stay with us. I am very pleased to hear how Bernard and our other talented team members looked after you so well. We go to great lengths to recognize our talent when they have received positive comments, so I will be sure that they hear your review. Definitely looking forward to your return and do stay longer next time. Best wishes, Peter Hildebrand, General Manager

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Reviewed 21 July 2014

This luxury hotel is perfectly located : just above the Kowloon station with direct trains to and from the airport - facing the harbour on one side and the Hong Kong skyline on the other side - rather close to Tsim Sha Tsui. Reception is at level 6 so you need to take a lift at the ground floor where hotel staff will take care of your luggage. This double lift from room to ground level is a little annoying.
The rooms are spacious, very quiet and benefit from a modern design. Bathroom is well equipped, the bath products are very nice ; we had some issues with leaks at the shower sliding door level. Service staff are very nice and the room was always clean.
Breakfast is pricey but of best quality. The breakfast room faces the harbour : beautiful morning ight and stunning views help start the day in a good mood !
We also tried the spa and it was really good with nice view on Hong Kong, excellent staff and beautiful amenities.
The rooftop pool is also worth trying ! it is large and well maintained with bar, showers and toilets nearby.
Overall an excellent experience. This hotel is highly recommended.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank flyingFrenchman29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this reviewResponded 22 July 2014

Hello flyingFrenchman29, thanks for your comprehensive review! We’re thrilled to read your positive comments relating to our service and venues. My apologies for the leaks under the sliding door of your shower. I would like to follow up on this point so if you could contact me via w.hk@whotels.com and let me know either your name or the room number I will investigate and resolve this problem. I was particularly happy to know you appreciated the service levels provided by the team. We hope to be able to welcome you back again in the not too distant future! Best wishes, Peter Hildebrand, General Manager

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Reviewed 20 July 2014 via mobile

I have stayed at all the great hotels in Hong Kong. Many are really beautiful with awesome service. However - the W has and energy to it that you recognize the second you arrive. It is youthful and spirited and has unparalleled service to accompany it. It is the only place I stay in HK now and is home away from home the 6 times a year I visit Hong Kong

Stayed: July 2014
Thank Gdembart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this reviewResponded 22 July 2014

Hello Gdembart, thank you very much for such rave review! We are delighted you have discovered us and look forward to welcoming you back regularly. Since you plan to return so frequently it would be great if you could contact me via w.hk@whotels.com to share your contact details as I would love to assign an “Insider” in our hotel to take personal care of your needs during your next stay. We work hard to combine high service levels with the energetic and youthful buzz you describe so it is gratifying to get such feedback – thank you! Best wishes, Peter Hildebrand, General Manager

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Additional Information about W Hong Kong

Address: No.1 Austin Road West, Kowloon Station, Hong Kong, China
Phone Number:
Region: China > Hong Kong > West Kowloon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Hong Kong
#7 Spa Hotel in Hong Kong
#8 Family Hotel in Hong Kong
#9 Luxury Hotel in Hong Kong
#14 Romantic Hotel in Hong Kong
Price Range: £234 - £403 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — W Hong Kong 5*
Number of rooms: 393
Official Description (provided by the hotel):
W Hong Kong is innovatively designed with 393 deluxe rooms and suites, cutting edge business facilities and function space, superior recreation facilities, award winning bliss spa and high-profile “W happenings”, all of which make it the traveler’s top choice. With the opening of Sing Yin Cantonese Dining, the reputation of W Hong Kong is further cemented with the surely avant-garde offering to the Chinese art of gastronomy in Hong Kong. Together with the launch of WOOBAR, the place to see and be seen, get ready for a nonstop entertainment spree in the vibrant and energetic setting of WOOBAR. ... more   less 
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Also Known As:
w Hong Kong Hotel Hong Kong
w Hotels Hong Kong
w Hotel Hong Kong

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