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“WoW - fantastic experience” 5 of 5 bubbles
Review of W Hong Kong

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W Hong Kong
Ranked #10 of 712 Hotels in Hong Kong
Jakarta, Indonesia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“WoW - fantastic experience”
5 of 5 bubbles Reviewed 21 August 2014

Best hotel in HK, great location. The rooms are modern and luxurious. The view from the higher floors are amazing. As a platinum member I got an free upgrade. Chek in and check out was very fast handled. I'm looking forward to my next stay at the W Hotel.

Room Tip: High floor
See more room tips
  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SchermaulP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this review, 25 August 2014
Hi SchermaulP, we’re thrilled to know what an excellent stay you had! Definitely looking forward to your return. Best wishes, Peter Hildebrand, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,552 reviews from our community

Traveller rating
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    111
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (691)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Singapore, Singapore
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 20 August 2014

Stayed here for the 2nd time and had always enjoyed staying at the W Hong Kong. A trendy and sophiscated hotel with interesting interior layout.
Got a higher floor and a wonderful room facing the harbour, just like the previous stay, This time I have the higher floor. It's always feels great when waking up to the the beautiful scenery seen from the room window, breathtaking.
The room is spacious for Hong Kong standard, and the bed needless to say so comfortable I find it hard to leave it in the mornings. If not for the shopping and food waiting for me, i wouldn't mind laze around my room ,the whole day.
The bath amemities is of good quality and with a nice smell. I came back to clean and tidy room everyday and my items were neatly arranged everytime.
Loved the aroma emit from the lobby greeting us, everytime before I turn the corner walking towards the hotel from the Elements shopping center.
I enjoyed the pool and jaccuzi experience everytime, and we really enjoyed our stay.
Start missing hotel everytime I reach the hotel, adn keep lookingforward for the next stay.
Definately a WOW experience.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank melodychichi75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this review, 26 August 2014
Hello MelodyChiChi75, thank you for such positive words, it is great to hear that overall you have had such positive experiences with us. We look forward to welcoming you back in the not too distant future. Thanks again for sharing with us your views. Best wishes, Peter Hildebrand, General Manager
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Houston, Texas
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 19 August 2014

I've stayed at the W hotel in Times Square, San Francisco, and Westwood LA and this was my favorite W by far.

Our room was huge, one king bed, we had a view of the ship harbor. Room was cleaned every day, all toiletries were replaced, no complaints.

Concierge was great in suggesting restaurants and shopping. Also helpful printing out names of places in Chinese since we had a language barrier issue.

Overall, I loved this hotel and this W has super cool decor and in a great location!

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank mrsbeachgoer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this review, 25 August 2014
Hello Shads85, thanks for your review! We’re thrilled to know how our entire team gave you such an extraordinary experience. Our service promise is to deliver Whatever you want Whenever you want it, so it’s good to know that we delivered on that with our translation efforts. Thanks again for staying with W hotels all these times! Best wishes, Peter Hildebrand, General Manager
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Los Angeles, California
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 19 August 2014

There are many pros about this hotel:

1. It is a trendy hotel. Modern and luxurious room with fantastic view, with high tech lights and electric curtains and TV inside the bathroom. Very comfortable bed.

2. It is very close to airport express station.

3. Elements Mall is connected to the hotel.

4. Service is top notch during check-in and check-out.

5. should I say more?


Overall, it was a pleasant stay. I will definitely come back again.

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ls1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this review, 25 August 2014
Hello Is1975, thanks so much for your review and I’m very pleased to know you found the hotel and its’ location to your liking. We look forward to welcoming you back in the not too distant future and thanks again for sharing your views. Best wishes, Peter Hildebrand, General Manager
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Petaling Jaya, Malaysia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 August 2014

Dear W Hong Kong,

Thank you so much for your excellent hospitality. I am glad that our needs were well taken care of. I am happy to be greeted by Besjon and also Jeff during my check-in, you guys are so friendly and welcoming, which is what the service industry really need. It was indeed unmistakeably heaven to be celebrating my special occasion here. i would also like to extend my thank you to the concierge for helping me with my heavy bags after shopping like mad, to the lady operator (whenever wherever service) for attending my call promptly and getting all my request done, to the room service who delivered my food on time, to the housekeeping for making my room tidy and even more wonderful.. i will definitely come back and hopefully meet you guys again.

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank leoniel_DG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this review, 19 August 2014
Hello Hongleoniel_DG, great to know Besjon and Jeff took such great care of you at check in. We take special pride in helping our guests to celebrate special occasions so I’m delighted to know we did so for you. I’ll ensure your praise reaches the ears of everyone mentioned and hope to see you again at W Hong Kong soon! Best wishes, Peter Hildebrand, General Manager
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Surabaya, Indonesia
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 18 August 2014

We stayed here on July 2014.

First impression upon entering the hotel is very good. The hotel's interiors are very sophisticated. However check in is a bit slow. Maybe we came at a busy day. The only have 3 check in/check out lines open and that can get a bit slow in our case.

After we came to our room, we found some hair on the fresh towels. However the room service came quickly and changed all of our towels. But the day after, one of towel has another hair on it, but we decide to just not use that towel because the rest is clean.
But beside that, the room is flawlessly clean and service from "whatever, whenever" (W's butler service) is very quick and perfect. They even checked on us and gave us a small toy because our toddler had been sick.

Breakfast buffet comes with good variety, and during our 3 nights stay, we see very little repeated menu. However, I feel some of the staffs in the restaurant should be more hospitable.

Overall, W Hong Kong is convenient and comfortable. Although some conditions are not perfect, I would give this hotel another chance if I stay in Hong Kong again.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JL_epicurean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this review, 19 August 2014
Hello JL_epicurean, thanks for your review and I apologize that your initial impression of the hotel was that the check in was slow. I was extremely disappointed to hear of the challenges you had with cleanliness in your room and I have addressed very seriously with the manager concerned. I would appreciate if you could send me the room number (or alternatively your name) and the dates of your stay to ww.hk@whotels.com and I will personally ensure we trace back and deal with this at the root cause. My apologies again. Best wishes, Peter Hildebrand, General Manager
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Stockholm, Sweden
Level Contributor
82 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 bubbles Reviewed 16 August 2014 via mobile

I spend 3 nights at this hotel and was pretty happy until 2000 euro disappeard from my safety box!!!
I contact the management but they could not track the money. It was really a dissappointment when i was happy with all other thing ar the hotel in general.
The hotel is quiet busy and they had some kind of event almost every evening we were there. Loud and drunk people who were not Staying at the hotel and just came for the events were pretty much disturbing. If i come back??? A big NO....

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Watchyouout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterHildebrand, General Manager at W Hong Kong, responded to this review, 19 August 2014
Hello fredo2211. Thank you for your review. I was shocked to hear that money went missing from your in-room safety box. Having checked, I can find no record and no incident report relating this case. Could you please urgently provide more information and if possible let me know the name of the manager you reported this to. This is highly unusual and I would like to investigate. Please email me directly on ww.hk@whotels.com. Sincerely, Peter Hildebrand, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about W Hong Kong

Property: W Hong Kong
Address: No.1 Austin Road West, Kowloon Station, Hong Kong, China
Region: China > Hong Kong > West Kowloon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Hong Kong
#7 Spa Hotel in Hong Kong
#8 Family Hotel in Hong Kong
#10 Luxury Hotel in Hong Kong
#14 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — W Hong Kong 5*
Number of rooms: 393
Official Description (provided by the hotel):
W Hong Kong is innovatively designed with 393 deluxe rooms and suites, cutting edge business facilities and function space, superior recreation facilities, award winning bliss spa and high-profile “W happenings”, all of which make it the traveler’s top choice. With the opening of Sing Yin Cantonese Dining, the reputation of W Hong Kong is further cemented with the surely avant-garde offering to the Chinese art of gastronomy in Hong Kong. Together with the launch of WOOBAR, the place to see and be seen, get ready for a nonstop entertainment spree in the vibrant and energetic setting of WOOBAR. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood APAC, Hotels.com, Booking.com, Ctrip TA, Southall Travel, Odigeo, Evoline ltd, Destinology and Agoda so you can book your W Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w Hong Kong Hotel Hong Kong
w Hotels Hong Kong
w Hotel Hong Kong

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