Checked in after a long flight and went straight up to take a shower. The shower was broken, flooded the whole bathroom with dirty water which didn't subside an inch in over 15 minutes.
After half a shower I went downstairs to complain and ask for another room. Was informed that the hotel would not be able to get a plumber in until the following morning and that all the other rooms were full.
Since this was not good enough (we needed to shower that night since we were meeting friends for an expensive dinner), we asked for a refund.
The manager was a slimy money hungry disgrace who refused to refund us claiming we used the room and therefore had to pay for the first night, even though the room was not in working order and we weren't there more than 20 mins. He became argumentative immediately and accused us for wanting to leave because we weren't satisfied with the hotel. Clearly he knows his hotel is a dump but that's not the point, we still would have stayed if the bathroom/customer service wasn't so appalling.
Practically told him to shove it and found another hotel down the road, from which we rang hotels.com (who we booked through) to try and get the refund. The hotel manager LIED to hotels.com claiming he had another room for us and we chose not to take it. Clearly he knows how to play the system....
We paid AUD $90 for 20 minutes in a hotel room to have a shower standing in filthy drain water.
Wi-fi also doesn't work from the room.
DON'T STAY HERE.
And don't book through hotels.com they couldn't even get us a full refund.
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- Also Known As:
- Harbour Hotel Hong Kong