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“Value for money” 5 of 5 bubbles
Review of Renaissance Hong Kong Harbour View Hotel

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Renaissance Hong Kong Harbour View Hotel
Ranked #31 of 715 Hotels in Hong Kong
Certificate of Excellence
Singapore, Singapore
Level Contributor
186 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
“Value for money”
5 of 5 bubbles Reviewed 25 August 2014

After my stay in Grand Hyatt, I shifted to Renaissance Harbour View and fortunately, there is a link at the 11th Floor thus avoiding the crowded ground level of the HK Convention Centre. The hotel is conveniently located next to the convention centre and within walking distance to Wanchai. Though not as luxurious as Grand Hyatt, the Renaissance’s room is comfortable with a rain shower bathroom. There are less TV channels as compared to Grand Hyatt . The room is adequately stocked with tea, coffee and tidbits. The best part is the complimentary 2 bananas – don’t know why but my friend in another room did not receive hers.
The sleep quality is very good. The room has a blackout window roller blind. The electronic alarm clock cum radio is not user-friendly & somehow the alarm did not ring for me causing me to miss my gym.
The hotel’s gym is the best of all hotel gyms I have experienced so far. The gym is huge with many sections for added privacy. It is equipped with numerous modern workout stations. It is clean and well-stocked with drinks and fruits. There are coffee and tea, bottled water in cooler. The absolute best part about the gym – it is open 24 hours! Great for me who prefers to work out late at night in private.

Breakfast is sumptuous and I like the fresh fruit juice station – you can pick your own choice of fruit juice. There are so many ways they cook eggs. Compared to Grand Hyatt, I prefer this hotel's breakfast.

The negative experience is the check-in process - it is inefficient but at least there is a proper queue. In fact, there is a separate queue for Marriot members. Overall, I would choose this hotel over Grand Hyatt in the future.

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Allkuans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rhi_hkghv, General Manager at Renaissance Hong Kong Harbour View Hotel, responded to this review, 28 August 2014
Dear Allkuans

Thank you very much for sharing your feedback.

I am glad that you enjoyed your stay overall. Please contact me at rhi.hkghv.executive.office@renaissancehotels.com so that I can investigate further and work on improvement of the amenities and the alarm clock.

Warm regards
Hans Loontiens
General Manager
Report response as inappropriate
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2,548 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (724)
Date | Rating
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English first
West Lothian, United Kingdom
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 23 August 2014

We stayed here for 3 nights. The foyer is impressive but a little soulless. Staff were very efficient and polite. The room we had was on the 37th floor and the view is spectacular. However, the room was adequate and didn't reflect the rate. The minibar was very expensive and in terms of choice, there was no wine only beer, as well as soft drinks and some snacks. My boyfriend stayed here 8 years ago and commented that the standard of cleanliness has dropped, indeed, there was vomit in one of the lifts. We felt there was a general smell of damp in the room corridor. On a particularly stormy night there was a drip outside the window which affected our sleep. Location was ideal for navigating Central Hong Kong. Overall, no wow factor.

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank 295Fiona_Mc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rhi_hkghv, General Manager at Renaissance Hong Kong Harbour View Hotel, responded to this review, 25 August 2014
Dear 295Fiona_Mc

We regret that you found our hotel standard did not meet your expectations, for which we sincerely apologize. Please contact me at rhi.hkghv.executive.office@renaissancehotels.com with more detail so that we can further develop our ambassadors, services and products.

Warm regards
Hans Loontiens
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 22 August 2014 via mobile

Stay was pleasant. Was upgraded to habour view and it was a view to wake up for! Food was magnificent from breakfast to dinner at the bar and in room. Staff always greets and are polite. Gym was the best place, it's 24 hours! They were helpful in providing directions, guidance in where to go including help to translate where you want to go with the cab drivers. Down side is a little walk to train station and gets really quiet after 11 pm. Some other chains will still be bustling!

Stayed July 2014, travelled on business
Helpful?
Thank christabel_wwjd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rhi_hkghv, General Manager at Renaissance Hong Kong Harbour View Hotel, responded to this review, 28 August 2014
Dear christabel_wwjd

It is great that you had a pleasant stay and are satisfied with our hotel service.

All our ambassadors look forward to seeing you again.

Sincerely
Hans Loontiens
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 21 August 2014

Stayed at this hotel in Wan Chai although it is technically the red light district, it was a lovely area.
Lots of food places, grocery stores and transport available within walking distance.
The rooms are a lot smaller than what I was used to, but considering the population it is very understandable.
It is reasonably priced and the service is good, the first night I arrived in Hong Kong happened to be "National Day (October 1'st)" and all the main roads were shut off for fireworks and street celebrations. The staff kindly collected our bags from about 4 blocks away and lead us to the hotel. Although it was a minor inconvenience, the view from our hotel room with the fireworks over the harbour were spectacular.
Also, if you love dumplings they have amazing dumplings in the breakfast buffet, or there is a roadside store next to 7/11 across from the hotel who sells small buckets of freshly made dumplings really cheap. They are amazing.

Room Tip: Get the harbour view side!
See more room tips
  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PerthTraveller1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rhi_hkghv, Director of Operations at Renaissance Hong Kong Harbour View Hotel, responded to this review, 22 August 2014
Dear PerthTraveller1997

Thank you for sharing your stay in TripAdvisor.

We regret the inconvenience of the National Day, but we are happy that you had great experience
with the firework display. Our hotel is one of the best places to watch the show in Hong Kong. Glad that you enjoy the dumplings.

We look forward to welcoming you back soon.

Sincerely
Christopher Johns
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
85 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 bubbles Reviewed 20 August 2014

In fairness this is a great hotel with great rooms and location but somehow disappointingly inflexible for business travellers. Checkin at the Marriot Rewards checkin counter took much longer than normal checkin. Assigned Room 3713 with a great view of the harbour. A colleague skipped the Marriot Rewards checkin counter since it was faster to checkin at the normal checkin counter. For business reasons, I requested for a 4pm late checkout and indicated that I am happy to pay a late checkout fee or any fee to compensate the hotel for my late checkout. Received the usual reply as to why they cant accommodate my request. For someone who spend a great deal of time travelling on business, I truly appreciate those hotels that go out of their way to exceed customer's expectation and request (Grand Hyatt Singapore - you rock!) and then there are those hotels like this one which simply doesnt get it. As for Renaissance Harbour View, my team will skip you next time for other more business friendly hotels.

  • Stayed August 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dzul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rhi_hkghv, Director of Operations at Renaissance Hong Kong Harbour View Hotel, responded to this review, 22 August 2014
Dear Dzul B

Thank you for writing in TripAdvisor. We will contact you directly. Meanwhile, please accept our apologies for any inconvenience caused.

Sincerely
Christopher Johns
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 20 August 2014

A great hotel with super facilities. It's worth booking a room on the Club Floor so that you can get access to the fantastic food and drink offerings in the Club Room. The gym is one of the best hotel gyms I've used. However, it was the concierge staff in particular who made our stay. We relied on them for restaurant reservations and advice on seeing the city on the couple of days that my boyfriend wasn't working. The service of Issac in particular, one of the concierge team, was outstanding. Not only did he access us reservations at some of the best restaurants in town at super late notice - he also saved the day having us rescued from The Peak helping us make our flight home that he would have otherwise have missed! An absolute super star in every way.

  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RK2418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rhi_hkghv, Director of Operations at Renaissance Hong Kong Harbour View Hotel, responded to this review, 22 August 2014
Dear RK2418

We are happy that you are satisfied with our hotel facilities, such as Club Lounge and Fitness Centre.

Your kind remark on our fabulous Concierge ambassador – Issac Luk is highly appreciated. We share this throughout the hotel as examples of great hospitality and guest engagement.

We look forward to welcoming you again soon.

Sincerely
Christopher Johns
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 20 August 2014

I have been coming to Hong Kong since 1996, 3-4x a year and have tried myriads of hotels. Anyone will agree that hotels in this city are not cheap but more importantly, the rooms can be cramped and facilities often don't match expectations.

I booked a Club Floor room, was escorted to the 41st floor for a private check in and the access to the Club lounge is a must. You can go there virtually at anytime and it has a great range of F&B. the evening cocktail is a must and it is fantastic for meetings or wind downs.

So, imagine how pleased and happy I was to finally have found a hotel that is worth the money thatI paid for. The room is very well laid out, everything worked well, bed and pillows are great and service is INCREDIBLE. Room service food was good on a particular night I was too lazy to venture out.

One more thing, anyone will know that gyms are an afterthought in most hotels in Hong Kong. You can lost more weight shopping than trying creaky treadmills in the hotels. Well, the gym in this hotel is better than most professional ones, the latest in the equipments including the weights.

Renaissance Harbour View has been a huge pleasant surprise for me.

Thank you for a wonderful stay!

Room Tip: Club Floor room
See more room tips
  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank weezkid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rhi_hkghv, Director of Operations at Renaissance Hong Kong Harbour View Hotel, responded to this review, 22 August 2014
Dear Weezkid

Thank you very much for choosing to stay in our hotel. It is our pleasure to provide high quality and service for you. We are glad that you enjoy our Club facilities, room service and the fitness centre.

We look forward to your re-visit soon.

Sincerely
Christopher Johns
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Renaissance Hong Kong Harbour View Hotel

Property: Renaissance Hong Kong Harbour View Hotel
Address: No.1 Harbour Road, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Romantic Hotel in Hong Kong
#29 Family Hotel in Hong Kong
#30 Luxury Hotel in Hong Kong
#34 Business Hotel in Hong Kong
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Renaissance Hong Kong Harbour View Hotel 4.5*
Number of rooms: 861
Official Description (provided by the hotel):
Adjacent to the Hong Kong Convention and Exhibition Centre, the hotel showcases panoramic Victoria Harbour view. It is less than 5 minutes by taxi to the central business district and major shopping areas, and is only a 10-minute walk to the Wanchai MTR subway station, while the iconic Star Ferry is just steps away, a perfect option for both business and leisure travellers. The hotel offers stylish guestrooms and a private club lounge, features diverse conference and banqueting facilities with a total area of 1,400 square metres, equipped with two LED walls and able to cater intimate to large-sized events. Our superb dining options range from authentic Cantonese cuisine, flavourful international buffet, to brand-new Mirage Bar & Restaurant with innovative cocktails and delectable western and Asian flair cuisine. An excellent range of recreational facilities are available, including a seasonal heated outdoor swimming pool and a 24-hour fitness centre for your enjoyment. ... more   less 
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Also Known As:
Renaissance Hong Kong Harbour View Hotel

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