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Gateway Hotel (Marco Polo Hotels)
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Reviews (1,340)
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611 - 616 of 1,340 reviews
Reviewed 16 July 2014

Stayed here in July for business trip , regular visitor to all three of the Marco Polo hotels, this is fast becoming my favourite.
The location is perfect and a short walk to China Ferry Terminal and MTR stations,as well as centrally located for the shops and restaurants of Tsim Sha Tsui.
The newly refurbished rooms are very comfortable and modern. The Best part about the Gateway hotel are the staff, very courteous, friendly and always there to help, with a smile on their face they make you feel very comfortable here.
3 on Canton has the best buffet breakfast, choices are amazing and the food is always so fresh. I will definately be returning here on my next trip.

  • Stayed: July 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank Sheila W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fritz S, General Manager at Gateway Hotel (Marco Polo Hotels), responded to this reviewResponded 16 July 2014

Dear Sheila W

Warm Greetings from Gateway Hotel!

Thank you so much for your encouraging comments.

We look forward to welcoming you back soon.

Yours sincerely
Fritz Sommerau
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014

I am a regular at this hotel. Every visit in Hong Kong, Gateway is my choice.
Everything you need is just walking distance. Supermarket, restaurants, food court, ferry & shopping. Hong Kong has an airport express train, you get off Kowloon Station - you have a choice to take the free shuttle bus to your hotel or take a cab. we always take the shuttle, the bus will drop you off at your choice hotel. Just ask the guys from the station which bus to take to your hotel.

I have seen the old Gateway and it's transformation to a new and contemporary design.
The rooms are clean, spacious bathroom with enough space to put your own toiletries. I love the bed and the sheets.
i loved it when they provided Nespresso machines in the room. They also have a plugged in kettle if you like tea.
Bathroom amenities are replenished everyday and in the afternoon, housekeeping would ask you if you need additional towels or anything you need in the bathroom.
They also provide 2 bottles of water - complimentary - and also replenished everyday.
Check in is at 2pm. so if you arrive earlier than that, they will ask you to come back for your key.
They will also allow a late check out, until 2pm, if the room is available.
Check in and checking out is fast and front office is very efficient.
Concierge staff are also very efficient. Housekeeping too.
They have free wi-fi.
I will keep on coming back to this hotel....

Room Tip: This hotel has a smoking floor. You may request for it upon booking.
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank anritaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fritz S, General Manager at Gateway Hotel (Marco Polo Hotels), responded to this reviewResponded 15 July 2014

Dear Anritaa

Warm greetings for Gateway Hotel!

Thank you so much for the appreciation and it is our true pleasure to be of service to you.

We look forward to welcoming you back to Gateway Hotel soon.

Yours sincerely
Fritz Sommerau
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

Stayed there for 2 nights on July 3rd. As usual the service was flawless, staff at the front desk and executive floor was friendly and helpful.

Staying on the executive floor gave us an option of having breakfast at the lounge or the hotel restaurant. We went for the hotel restaurant - there is more to eat.

There is no gym in the hotel so we had to walk across to their sister hotel, Prince, to use the facility.

Overall I would give this hotel a 3 and a half star

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank Christine Yf S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fritz S, General Manager at Gateway Hotel (Marco Polo Hotels), responded to this reviewResponded 15 July 2014

Dear Elizabeth S

Greetings from Gateway Hotel!

We are delighted to learn that you enjoyed your stay with us and that the services provided by our team met your expectations.

Please allow us to explain that due to space restriction, we do not have an on-site gym. However, gym is available at our sister hotels, Prince Hotel and Marco Polo Hongkong Hotel for our guests' usage.

Thank you for selecting Gateway Hotel as your preferred accommodation in Hong Kong and we look forward to welcoming you back in the near future.

Yours sincerely
Fritz Sommerau
General Manager

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Reviewed 6 July 2014

Stayed on business for 4 nights in June. We usually stay at the Prince but thought we would give the gateway a try as it's recently refurbished.

Rooms are similar to the prince though overall it's a nicer hotel. It has a similar issue to the prince I that there are no public areas to sit and meet/wait comfortably but the outside bar area is a nice bonus.

I had a king size double which was small with a large bathroom but a colleague had a twin room with a smaller bathroom which was probably a better option if you don't need a massive bed. Small issue but the hotel doesn't have direct road access which means dragging luggage through the adjacent shopping mall. Breakfast service was slow, but it was busy.

Nice touches with nespresso machine In the room and staff we're friendly.

Room Tip: Gor for twin room as the appear to have bigger rooms than the kingside rooms.
  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mattbutt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fritz S, General Manager at Gateway Hotel (Marco Polo Hotels), responded to this reviewResponded 11 July 2014

Dear MattButt

Greetings from Gateway Hotel!

Thank you for taking the time to share your experience with us during your recent stay.

We appreciate your comments and feedback which will assist us in our committed efforts to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and to welcome you back would be our true pleasure.

Yours sincerely

Fritz Sommerau
General Manager

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Reviewed 1 July 2014

The location of the hotel is very prime, in the heart of Tsim Sha Tsui. Just walk outside the hotel and you can enjoy out & about to the shops and eateries.
The hotel also connected to the Harbour City Mall, which emerge to the Victoria Harbour.

Love the posh and contemporary vibe when you enter the hotel.
Friendly & helpful staffs. Wonderful service.
We got the welcome fruits when we arrived, and there's nespresso machine in the room.
Modern room, fully equipped, clean, nice comfy bed & sheets, spacious bathroom with complete amenities.
Good selections of breakfast, from Asian & Cantonese cuisine and international breakfast favorites.

Would stay here again!

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank veelka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fritz S, General Manager at Gateway Hotel (Marco Polo Hotels), responded to this reviewResponded 11 July 2014

Dear Veelka

Greetings from Gateway Hotel!

We are delighted to learn that you enjoyed your stay with us and that our location and services provided by our team met your expectations.

We appreciate your comments and feedback which will assist us in our committed efforts to exceed guest expectations and create value at every encounter.

Thank you for selecting Gateway Hotel as your preferred accommodation in Hong Kong and we look forward to welcoming you back soon.

Yours sincerely
Fritz Sommerau
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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