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Reviewed 10 July 2017

I traveled with my 10 months old baby the hotel provided us crib and sterilizer. It's comfortable, recommended for family with little one. The location is great for shopping. There's supermarket not that far from the hotel so you can also buy some fresh fruit for your kid

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank pavornrats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Salg, General Manager at Gateway Hotel (Marco Polo Hotels), responded to this reviewResponded 10 July 2017

Dear pavornrats,

Greetings from the Gateway Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Gateway Hotel.

With warm regards from the world’s most dramatic waterfront,

Thomas Salg
General Manager
Marco Polo Hotels - Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2017

Great location and convenience for families with younger kids. With all the amenities within reach just made it so easy for us.

Also never to forget and a must mention the great Marco Polo staff from the front desk to the housekeeping assistance that made our stay with Gateway Marco Polo with great pleasure.

The complimentary Handy phone roaming around Hong Kong (that came with the hotel room) indeed lives up to it's name from looking up direction on Google maps, making free locally calls and internet access plus all other discount perks soon ease our orientation and introduction to Hong Kong a pleasant experience like a local Hong Konger!

Keep up the good job. I believe the team Marco Polo set a good culture and lead other in the field of hospitality!

U guys have the cutting edge.

Stayed: July 2017, travelled with family
Review collected in partnership with this hotel
Thank J2K2C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Salg, General Manager at Gateway Hotel (Marco Polo Hotels), responded to this reviewResponded 10 July 2017

Dear J2K2C,

Greetings from the Gateway Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Gateway Hotel.

With warm regards from the world’s most dramatic waterfront,

Thomas Salg
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2017

The hotel location is difficult to find and make sure you tell the driver to drop you off at the hotel driveway backside of the mall. Otherwise, you have to take care your luggage. There are few guests waiting and not enough staffs obviously.The lobby area is very small and crowded. The room size is acceptable but the bed is too hard for me.

  • Stayed: April 2017, travelled on business
    • Value
    • Location
    • Service
Thank KaynCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Salg, General Manager at Gateway Hotel (Marco Polo Hotels), responded to this reviewResponded 7 July 2017

Dear KaynCC,

Greetings from the Gateway Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

We sincerely apologize for the inconvenience and confusion you encountered with the exact location of Gateway Hotel. Rest assured that we have placed priority on the points you raised and that our team will look into making the hotel signage more prominent and addressing the manpower allocation at Front Desk accordingly.

With regards to the mattress being too hard for you, please be informed that our Housekeeping Department offers mattresses with varying degrees of softness, so perhaps you would let us know your preference on your next visit. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Gateway Hotel.

With warm regards from the world’s most dramatic waterfront,

Thomas Salg
General Manager
Marco Polo Hotels - Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2017

Been staying at Marco Polo Hotels (Hong Kong, Gateway and Prince) for close to 15 years now. All have excellent service and wonderful room quality. My preference is slightly geared towards Gateway, given equal pricing among the three because of it's proximity to Haiphong Road: the access road to the nearest MTR station that will take you pretty much to anywhere in Hong Kong. Another great advantage of Gateway is its 2nd floor access to the Silvercord mall: lots of delicious food there! Just learned they're a Hall of Fame awardee here on Trip Advisor. I was not surprised at all!

Room Tip: The Twin/Double Superior will be more than enough for your regular shopping holiday. Nice, big and comfy. Perfect bed sizes too.
  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank Lorbeer321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Salg, General Manager at Gateway Hotel (Marco Polo Hotels), responded to this reviewResponded 6 July 2017

Dear Lorbeer321.

Greetings from the Gateway Hotel.

Thank you for being a loyal patron of Marco Polo Hotels and for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Gateway Hotel.

With warm regards from the world’s most dramatic waterfront,

Thomas Salg
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2017 via mobile

This hotel is in the heart of Kowloon and is walking distance to everything.

Rooms are modern and fairly recently renovated. Beds are very comfortable (ask for the king size) and great to slumber in. Although the curtains aren't black out so doesn't offer total darkness if that's an issue.

Bathrooms are light, clean, functional and modern but note it doesnt have a bath.... but honestly when was the last time you had a bath!?

I recommend breakfast on the third floor and not the Club Lounge. Three on Canton offers much more choice and is delicious. Lounge food is limited and quality is not great.

Staff are very polite, courteous and friendly.

Definitely recommend staying in this hotel over the Prince and HK hotel. Perhaps the style and feel suits me more.

Stayed: July 2017, travelled as a couple
Thank Marc M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Salg, General Manager at Gateway Hotel (Marco Polo Hotels), responded to this reviewResponded 5 July 2017

Dear Marc M,

Greetings from the Gateway Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Rest assured that our team will look into improving the food variety at The Continental Club Lounge accordingly. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts.

We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at the Gateway Hotel.

With warm regards from the world’s most dramatic waterfront,

Thomas Salg
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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