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Reviews (1,389)
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Reviewed 20 July 2017

My family and I had and amazing stay in Gateway. They had big rooms with very comfortable beds. It is conveniently located in a mall which is perfect for those who are in Hong Kong to shop. If you decide to go to Macao, the Terminal is also located beside the hotel. The area has amazing restaurants. MTR (train) stations are about 5 mins away. Breakfast had a wide selection and quite satisfying. My brother-in-law was also able to utilize the gym (which was by the way located in a different building but is near and easy to locate). I will definitely return to Gateway! :)

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank christineacervantes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Salg, General Manager at Gateway Hotel (Marco Polo Hotels), responded to this reviewResponded 23 July 2017

Dear christineacervantes,

Greetings from the Gateway Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Gateway Hotel.

With warm regards from the world’s most dramatic waterfront,

Thomas Salg
General Manager
Marco Polo Hotels - Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2017

We've been staying here for 30 years. (It used to be called something else.) We intend to keep coming back. We've tried other hotels in Hong Kong, but the Gateway feels comfortable. The rooms have been renovated and updated over the years. They've added amenities, and the restaurant is now worth going to. It's not a luxury hotel, but I think it has gotten better with age. The shops and restaurants around it have changed a lot, but the hotel's convenient location remains it's biggest draw.

  • Stayed: July 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Dan d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Salg, General Manager at Gateway Hotel (Marco Polo Hotels), responded to this reviewResponded 16 July 2017

Dear Dan d,

Greetings from the Gateway Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Gateway Hotel.

With warm regards from the world’s most dramatic waterfront,

Thomas Salg
General Manager
Marco Polo Hotels - Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2017

I stayed 3 nights at the Gateway Marco Polo from the 5 to 8 april 2017.This is an overpriced hotel located on a shopping mall.Zero personality, small rooms, average service.The only good thing going for this hotel is the location but there are plenty other more interesting hotels in this area to choose from.

  • Stayed: April 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank Sandra A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Salg, General Manager at Gateway Hotel (Marco Polo Hotels), responded to this reviewResponded 13 July 2017

Dear Sandra A,

Greetings from the Gateway Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.

Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.

With warm regards from the world’s most dramatic waterfront,

Thomas Salg
General Manager
Marco Polo Hotels - Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2017 via mobile

the best located of the 3 marco polo hotels, smack dab in the center, near the tsim sha tsui station, surrounded by all the shopping and eating places your heart could possibly desire.

food service and ambience are top notch too. staying on a continental club floor makes things real convenient for those of us who like peace and quiet when they get back from a hectic day. love the handy phone provided, saves on calls and internet! 5 stars all around.

Stayed: July 2017, travelled as a couple
Thank CWY888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Salg, General Manager at Gateway Hotel (Marco Polo Hotels), responded to this reviewResponded 11 July 2017

Dear CWY888,

Greetings from the Gateway Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Gateway Hotel.

With warm regards from the world’s most dramatic waterfront,

Thomas Salg
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2017

I traveled with my 10 months old baby the hotel provided us crib and sterilizer. It's comfortable, recommended for family with little one. The location is great for shopping. There's supermarket not that far from the hotel so you can also buy some fresh fruit for your kid

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank pavornrats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Salg, General Manager at Gateway Hotel (Marco Polo Hotels), responded to this reviewResponded 10 July 2017

Dear pavornrats,

Greetings from the Gateway Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Gateway Hotel.

With warm regards from the world’s most dramatic waterfront,

Thomas Salg
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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