First of, I am a very long time repeat customer of this hostel, staying at this place about 6-8x/year. Under the old management, it was done right. The very same staffs were very courteous, and they were honest bunch. The location is excellent too.
In the past year or so, things went south very quickly. They increased rate 3 times, and the senior staff developed a bad attitude. They even tried to charge for power plug adaptor at 3x the typical price just down the street.
During my current trip, the boss gave me one rate during reservation, when checked in the staff wrote the same rate in the book, but then things went horribly wrong. When I tried to pay for the room, the senior staff said that this kind of rate is no longer valid per the boss' instruction. I tried to clear things up with her, but the talk was simply unpleasant. It was more of the "find some other place" treatment.
I tried contacting the boss without success.
The straw that broke the camel's back was that later I found out that the same staff gave the rate her boss gave to me to the other guests!
So, beware of this establishment until they get their act together again.
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- Also Known As:
- Jetvan Traveller`s House Hotel Hong Kong
- Jetvan Traveller's House Hong Kong