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“poor customer service”
Review of West Hotel

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West Hotel
Ranked #300 of 718 Hotels in Hong Kong
Abu Dhabi, United Arab Emirates
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“poor customer service”
Reviewed 20 January 2014

There are only two things i like in this hotel: location and the free wifi.

We are so disappointed with the front desk officers,they are not accommodating at all. And they should have a hotel bell man to help their guest specially those who have plenty of luggages.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wanderer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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160 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Pasig, Philippines
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 January 2014

An average hotel with limited services to offer. No breakfast or service but good thing it has free unlimited wifi service which is very helpful in doing some online stuff while away from home. Also, the famous Temple Night Market is just a few blocks away. I almost got my souvenir items for my family and friends in the said flea market because of the low prices.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 December 2013

The hotel has a good location, between Austin and Jordan MTR station. Not too bad and an average hotel. The amenities are complete and they provide free wifi. Somehow, my room was a bit smelly but still can stand. They provide a computer and printer to print your boarding pass, but the receptionists were not too polite. When I asked about something, I don't know if they actually heard or not and need to wait for a while for a response.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank whymiq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 6 December 2013 via mobile

The hotel location is very convenience and it's very close to a lot of place, temple street is just a few road away.there is also a railway station near the hotel. The hotel bed is very hard and the toilet is small.But anyways, the hotel is not bad.Can stay here.

Stayed December 2013, travelled with family
Helpful?
Thank Jimmy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 4 Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 December 2013

I have travel to Hong Kong on month of July this year and staying in this Hotel from the voucher I have bought from deals.The hotel is located few street from Temple street but is quiet at night, Lucky opposite of the hotel is some eatery place so you won't feel danger when walking back alone. The room is small in Hong Kong so don't expect more as everything is very basic and simple just match the price you have paid. If you want a hotel which near Kowloon and don't wish to paid more you can consider this hotel to match your budget.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jertaime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 6 Contributor
53 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 14 August 2013

Location:
Good location. About 32km from the airport, metered taxi fare was HKD 254 to the hotel.
The hotel is 2 minutes walk to Austin Metro station. 10 minutes walk to Temple Street night market which you can get cheap stuff and food.
The hotel surrounded by many small restaurant and café.

Check in: Fast. The lobby is small but the reception personal was fast with our check in around 4pm.

Room:
Hotel itself is aged but still consider well maintained. The room we stay is 2 single beds plus 1 sofa bed, can accommodate for 3 adults comfortably.
Room equipped with fridge, flat screen TV on wall, coffee & tea making facilities, cabinet and office desk. The room is clean, full carpeted with good aircond system.
Beds not so comfortable maybe I used to sleep on harder bed.

Bathroom:
Bright, clean but small bathroom.
Bath & hand towels / shower gel/shampoo/ toothbrush are provided.
There is small shower cabin to avoid water splitting out when you shower.
Thanks for the strong water pressure to make sure you have a warm shower before go to bed.

Check out:
Check out at night around 10:40pm. The speed is fast.

Others:
What I want to highlight here is the hotel managed to get a taxi to airport for us at HKD 200.00 nett including luggage and tol. The driver just charged us a fixed price, this is cheaper than meter.

I will consider to stay again to West Hotel in the concern of location and reasonable room rate in HK.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Simon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 5 Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 24 June 2013

There aren't many hotels in hong kong that offer a room for 2 adults and 2 children. The room was big enough for 4 beds (1 is sofabed). The main reason we chose the hotel was the location and it was great. Walking distance to 2 different mtr stations (austin is 2 min walk and jordan is 7 min) and to temple market. The room was clean and nice. The only problem was the loud noise in the room in the middle of the night when on of the other rooms used their water. Something in the plumbing of the hotel is just wrong.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank o a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about West Hotel

Property: West Hotel
Address: No.39 Wai Ching Street, Jordan Road, Yaumatei, Kowloon, Hong Kong, China
Region: China > Hong Kong > Jordan / Yau Ma Tei
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #300 of 718 Hotels in Hong Kong
Price Range (Based on Average Rates): £
Hotel Class:3 star — West Hotel 3*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Ctrip TA, Travel Republic (UK), Hotels.com, Expedia, Priceline, TripOnline SA, Evoline ltd, HotelQuickly and Cancelon so you can book your West Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
West Hotel Hong Kong

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