Horrendous! Where do I begin? So, to begin with, they tried to charge me a lot more than their online price. Then they showed me to a few disgusting rooms (had booked 3 bed dorm), where the bed hadn't been remade from the previous checkout or the person had not yet checked out. Finally settled on a slightly nicer 4 bed dorm (for which they tried to charge me the same price initially). After two nights, I asked whether the bathrooms were going to be cleaned (in the dorm room) and was told only when the whole dorm has checked out even though it hadn't been properly cleaned in weeks! Staff/cleaners walked in without knocking at all times of the day, sometimes just to take a shortcut to other rooms often shouting loudly at others/into their phone regardless of time. Everyday, I was asked to change dorm rooms as other people in my dorm may have checked out (even though I had booked for several days). In one case, they wasted an hour of my time showing/finding another room (in one of their many buildings), making me pack and other admin stuff only to tell me I could stay in my original dorm room afterall. The last straw came with the following... a friend came to visit but we were put in separate dorm rooms due to different day of arrival. We went out one night and when we returned early the next morning, went to his dorm room to collect some stuff, by which point it was raining heavily. So I napped in his bed till it eased (I was in a different building). When he also came into the dorm room (there were other people there too) a member of staff walked unannounced into the dorm and watched us for a while. Later that afternoon I was told I would have to leave as there were no beds available (although I had already been told I could stay in the same dorm the next night, and there were two beds free). When my friend asked if there was a private we could move into in that case he was told, 'no, you can use the Internet to find a room somewhere else). After arguing, they said they would put me into a fully occupied 10 bed dorm for the same price as a 4 bed very rudely at which point I refused to give them any more of my money and left. My friend had unfortunately paid the full amount and had to stay the following night also. For all this, it is one of the more expensive hostels with a ridiculously bad wifi connection. Only the location was good. AVOID!
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- Also Known As:
- Backpackers Hostel Hong Kong Hotel Hong Kong