I usually stay at the Langham Place in Mong Kok. However, I thought I'd give the Hyatt in TST a try on this trip. I was leery because it was right across the street from the Holiday Inn Golden Mile and I didn't want to be bothered with the riff raff on the street.
The location ended up being great. It has an MTR entrance via the mall below the hotel. There's a Marketplace in the mall so you can get food and water there. The drawback is that you have to take several elevators to actually get to the hotel. Kind of a pain, but no worse than Langham Place.
I booked online and stated "No Adjoining Room" and also asked for a quiet room. Well, I got a room with adjoining door and on the other side of that door was a screaming baby.... for the entire duration of my stay. Very noisy and unpleasant. I had to hear the screaming kid and the screaming mom yelling at the kid.
I also booked Club access. The Club itself looked great, but it might as well have been just a sitting area. There was no service to speak of, very little in the way of things to eat or drink. At Breakfast you had to go hunt down someone just to get a slice of butter. Selection of food was minimal. During the day everything stayed locked up except softdrinks. At Langham you get a beer and chips or snacks whenever you want it.
They offered an evening cocktail service in the Lounge from 5:30-8pm. Langhams usually goes from 6-10pm. For the business traveller, the Hyatt hours are not adequate. I wouldn't get back to the hotel until 7:30 after a long day in China. That leaves you about 30minutes to try and grab something to eat and get a drink. Not adequate, especially for the price paid. The food selection was really minimal and there were no hot appetizers to be seen. The non-existant staff would bring by a single sample and then would disappear. I was used to Langham's great lounge service and quite often that would be my evening meal since all I wanted was something light. That didn't work at Hyatt. Oh, and the screaming baby was in the lounge everytime I went there......
The lounge looked great, and I guess the staff liked it too since they had the lights up so bright that you couldn't see out the windows in the evening. The stunning view that they have of the harbor was blocked out.
So, I think that this could be a great place to stay but the staff seems to be so inexperienced and not really grasping the concept of what they are supposed to do. I'll try it again sometime, but for my next visits I'm going back to Langham Place Mong Kok. I'll give the Hyatt in Sha Tin a try also since its a much shorter train ride to the border.
- Official Description (provided by the hotel):
- Situated in the heart of Tsim Sha Tsui business and tourist district with direct access to the MTR subway stations, Hyatt Regency Hong Kong, Tsim Sha Tsui offers 381 guestrooms and suites, state-of-the-art meeting and banquet facilities including a pillarless ballroom accommodating up to 400 persons and 5 meeting rooms with various sizes, authentic cuisines with 3 restaurants and a bar, as well as a well equipped fitness centre. ... more less
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- Also Known As:
- Hyatt Regency Hong Kong Tsim Sha Tsui Hotel Hong Kong