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“Wonderful stay”

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Hyatt Regency Hong Kong, Tsim Sha Tsui
Ranked #36 of 718 Hotels in Hong Kong
Certificate of Excellence
Scarborough, United Kingdom
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Wonderful stay”
5 of 5 bubbles Reviewed 23 April 2014

We arrived at the hotel at 9.30 am after an overnight flight from Perth W.A. Despite having read reports that the hotel entrance was hard to find we found that by going to the Hyatt desk in the airport they gave us a taxi card which we showed to the taxi driver and we were delivered right to the hotel door at a cost of only 250HKD where we were greeted by the hotel staff and didn't have to touch our luggage again until we were in our room. On arrival we decided to upgrade our room to the regency floor which gave us the use of a lounge with fantastic views of the harbour, an excellent buffet breakfast which in my opinion would suit most tastes, free soft drinks and tea and coffee available all day. In the evening between 5.30 to 7.30 there was a complimentary bar service along with a buffet of salads , cold meats and fish and warm chinese dumplings also complimentary. The room was also slightly larger with a very well equipped bathroom and bedroom including fresh fruit on arrival, ample bottled water,a Nespresso machine which was an added bonus as it is something that we use at home. Also included was the use of a smartphone for finding your way around and with included free calls to the UK and Australia along with a few other countries.I can't comment on the restaurants which all looked very good as we tended to eat out of the hotel at lunchtime and took advantage of the light buffet in the evening. Over all the staff were very pleasant and attentive and nothing seemed to be too much trouble. The upgrade cost us about £90 per night and was worth every penny. There was no problem getting back to the airport even though it was 6.00 am when we departed from the hotel. The staff got us a raxi and told the driver which terminal we wanted and that was that. It was slightly more expensive as we were travelling on a Chinese holiday. In general the stay in Hong Kong was perfect and a lot of it was down to the ideal situation and facilities of the hotel

Room Tip: We were on the 23rd floor and had views over the city and harbour across to Hong Kong Island
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank philltop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XavierPech, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this review, 24 April 2014
Dear Philltop, thank you for taking the time to share your positive experience. It is a great pleasure to learn of your satisfaction with our overall hotel services, food and facilities. We are delighted to receive such recognition. We look forward to welcoming you back soon. Best regards, Xavier Pech - General Manager.
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2,270 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (357)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
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  • Any
English first
Savannah, Georgia
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 23 April 2014

This hotel was perfect for our 3 night stay in Hong Kong. Very centrally located, clean and roomy, great staff. Several restaurants and a bar. We opted for a Harbor view room and it was beautiful. Can't beat the price either compared to other high end hotels.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XavierPech, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this review, 24 April 2014
Dear JudyM, thank you for taking the time to share your recent experience. It is a pleasure to learn of your satisfaction with the overall hotel service, food and facilities. We were delighted to receive such recognition. We look forward to welcoming you back soon. Best regards, Xavier Pech - General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
106 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 21 April 2014 via mobile

The hotel was easy enough to find. Taxi took me straight there. Lobby was a but unimpressive but the room was lovely and the shower was honestly the nicest I've ever taken. It was sort of just off the bath so very large and roomy. You stepped into the shower but the bath was alongside you... hard to explain but absolutely lovely. Rain shower had as well as normal, with amazing pressure. Bathroom mirror also slid back so you could see into the bedroom. I liked this a lot!
Room service tasty and quickly delivered. Didn't try the breakfast but it looked pretty good. Overall excellent experience and excellent location!

Stayed April 2014, travelled with friends
Helpful?
Thank Marriedtheenglish_80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XavierPech, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this review, 22 April 2014
Dear Marriedtheenglish_80, we thank you for sharing your positive experience during your stay. It is a pleasure to learn of your satisfaction with hotel location, service and especially the bathroom facilities. We are happy to receive such recognition. We look forward to welcoming you back soon. Best regards, Xavier Pech - General Manager.
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Chicago, Illinois
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 19 April 2014

I just completed a 5 night stay at this property. It has so much going for it. The hotel is nicely appointed and the staff is proactive and friendly. I booked a suite since I was staying for more than a couple nights. It was on the smallish side, but plenty of room for 2 people to spread out. The regency club is large and the food was of high quality. I visited a few times each day to grab a drink or a snack. In terms of location, it cant be beat. It is located right above the MTR station. I was meeting people each day of my stay and it was nice to be able to catch in train in just a few minutes and to travel safely home each night alone without having to go outside. There is also a mall attached to hotel with drugstore and grocery store which is handy. The rate for this hotel was very reasonable. I cant wait to come back and stay again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tsmith06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XavierPech, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this review, 22 April 2014
Dear tsmith06, thank you for taking the time to share your positive comments. It is a pleasure to learn of your satisfaction with the hotel location, overall service, food and facilities. We were delighted to receive such recognition. We look forward to welcoming you back soon. Best regards, Xavier Pech - General Manager.
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Los Angeles, California
Level Contributor
54 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 13 April 2014

The best thing about the Hyatt Regency Hong Kong is the location and it’s one of the newer hotels in HK. It’s a perfect spot in Kowloon on top of the MTR (Tsim Sha Tsui and East Tsim Sha Tsui MTR stations) and walking distance to many great restaurants. The room was clean and modern and was reasonably priced. The other positive about the hotel was the Happy Hour and live music in the lounge every night. Here’s what I didn’t like about the hotel. The hotel is hard to find because the entrance is in the K11 shopping mall. The hotel is located on levels 3 thru 24 of the mall. The taxi driver had no idea where to drop us off so we ended up walking for awhile until we figured out where to go. The hotel was very modern and didn’t have much personality (unlike me.. just kidd’n). For the location and price the value is there but I much prefer the Sheraton Hong Kong. The Grand Hyatt is also much better but much more expensive.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelmypassion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 13 April 2014 via mobile

We love the Hyatt regency Tsim Sha Tsui! Our second stay here & the service,rooms,and location are excellent. The staff are friendly & relaxed & were willing to help in any way. Executive Chef Michael yet again was a star & catered for my 5 yr old daughters pizza wish- every night :) and for grown ups - the buffet is a culinary feast! Highly recommend staying here!

Stayed April 2014, travelled with family
Helpful?
Thank Mordi1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XavierPech, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this review, 15 April 2014
Dear Mordi1971, thank you for taking the time to share your positive comments. It is a great pleasure to learn that you are happy with our hotel facilities and service, especially your compliments to our Executive Chef. We were delighted to receive such recognition. We look forward to welcoming you back soon. Best regards, Xavier Pech - General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
154 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 bubbles Reviewed 13 April 2014 via mobile

In the last nine months have stayed at all three hyatt properties in Hong Kong. All three are at the top of their games for different reasons.

Grand Hyatt is Wanchai is top luxury hotel in Hong Kong island. Beautiful newly renovated rooms. Fantastic views and world class club lounge. A top Hong Kong hotel with prices to match.

Hyatt regency shatin. Is the value leader of the bunch. Located in new territory but new with high standard rooms and excellent regency lounge. Good for families who want to save and don't mind the transit.

Now to the focus of this review the hyatt regency TST.
Second time I stayed here.

Location. Excellent
Towering strength is its location in TST Kowloon side.
Close to all major shopping, dining and harbor. All ten minutes walking distance. MTR station is very close making going in to Hong Kong a breeze.
Probably best location of all three hyatts. Entrance is hard to find from ground level but part of its charm is being right in the middle of tst. Very authentic Hong Kong experience.

Hardware. Rooms. Lounges. Free smartphone
Rooms are well done. Still feels new. Lounge has nice slightly obstructed view of the harbor. Lounge breakfast could have more variation but with good quality. E.g. Real freshly squeezed orange juice. Excellent hot chocolate. One of the best hot chocolates I had anywhere.

Software and service
Checked in at regency lounge when I mentioned I was a diamond member. All done efficiently. Housekeeping was efficient in responding to requests fast and efficiently.
Room service was tasty and affordable. Try the yangcheow fried rice and shrimp spring rolls.
Two ladies manning the reception deck at the lounge were always friendly and helpful.
Easy to get to airport by catching taxi from basement.

Summary
This is a great hotel for its mission. There are far more luxurious hotels in Hong Kong. But at this price point, you get an incredible location Kowloon side, still fresh and new feeling rooms, well trained responsive service.
Hence my five star rating.


Stayed April 2014, travelled on business
Helpful?
4 Thank Koreaninsingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XavierPech, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this review, 15 April 2014
Dear Koreaninsingapore, thank you for taking the time to share your recent experience. It is a pleasure to read your positive comments concerning the hotel location, overall hotel service, food and facilities. We were delighted to learn that our teams were helpful and friendly. Please rest assured that we will recognise them for the assistance provided to you during your stay. We look forward to welcoming you back soon. Best regards, Xavier Pech - General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Hong Kong, Tsim Sha Tsui

Property: Hyatt Regency Hong Kong, Tsim Sha Tsui
Address: No.18 Hanoi Road, Tsim Sha Tsui, Kowloon, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotel in Hong Kong
#20 Business Hotel in Hong Kong
#25 Romantic Hotel in Hong Kong
#34 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hyatt Regency Hong Kong, Tsim Sha Tsui 4.5*
Number of rooms: 381
Official Description (provided by the hotel):
Situated in the heart of Tsim Sha Tsui business and tourist district with direct access to the MTR subway stations, Hyatt Regency Hong Kong, Tsim Sha Tsui offers 381 guestrooms and suites, state-of-the-art meeting and banquet facilities including a pillarless ballroom accommodating up to 400 persons and 5 meeting rooms with various sizes, authentic cuisines with 3 restaurants and a bar, as well as a well equipped fitness centre. ... more   less 
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Also Known As:
Hyatt Regency Hong Kong Tsim Sha Tsui Hotel Hong Kong

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