Ok. Ive been to Hong Kong so many times. Although this hotel has been open for a couple of years, this was my first stay.
First, the location within Kowloon is perfect. Off the beaten path while in the heart of everything. Great. Upon arriving at the hotel, my taxi took me on an underground drive to reception. I thought he had made a mistake and was taking me to the parking garage. As a large trash truck picked up the days refuse, my bags were whisked away just feet from the trash mess. No lobby...just an elevator corridor that took me upstairs to check in.
Candy, at the front desk was the shining star of my hotel experience. The large (rather warm) hotel lobby was deserted, and she eagerly helped me right away....only to find out that my reservation was at another Hyatt. With a breakfast meeting planned at this property, that wasnt good. Although it was late at night, and the hotel was full....she found me a room, and was able to get my other room night cancelled. What a gem!
My diamond membership with Hyatt for more than 15 years probably helped. It didnt do much else though. Didnt even get a paper in the morning, although everyone else on my floor did. Service touches were missing.....
I went upstairs, and down the WARM AND HUMID hallway to my room.
The room was small, but well designed. The king sized bed took up most of the room, and the bathroom was larger. The room was clean and comfortable, but nothing special at all.
The mattress was firm (very firm), but i like that. I could see where others might think it was too hard.
I found the location of the thermostat, award. It is in a corner, placed about 30" from the ground by the bedside table. You really have to kneel down, and peer around to see and control it. Strange.
Did i mention the WARM HALLWAYS? I worked up a sweat every time i left my room for the elevator....
The breakfast was nice, but the service was terrible. Great selection amongst multiple stations to satisfy any desire. Western and Eastern specialties were in abundance. My drink order was taken, my bill was delivered....then my drink arrived about 10 minutes later. Never had another human interaction again. No re-fills, no one to check on me. Nothing. They sure got the bill delivered quick though! Wow...
After walking down the WARM HALLWAYS again, i stopped by the REgency Club. The club was very nice, but nothing special at all. Nice views from the 23rd floor, standard food and beverage options. The club at the Grand Hyatt across the water puts this to shame. Nice, but average in all respects.
The HEALTH CLUB was another story. SMALL, small...small. About 8 machines in an attractive but SMALL space is all there is. OK, there are 8 sets of dumbbells and a bench. For a hotel this size, in todays world...this is deplorable. Ive had larger health clubs in a Holiday Inn Express or Courtyard. Really bad.... Its clean....but bad.
I suppose overall the hotel is fine. If you get a good rate, go for it. Its certainly better than its predecessor on Nathan Road from years ago! I remember that old hotel so well. Its not the Grand Hyatt across the water, and its certainly not my preferred hotel, The Intercontinental. It lacks in service and style. No lobby, no street presence, warm hallways, and a poor excuse for a health club all distracted from my stay.
- Official Description (provided by the hotel):
- Situated in the heart of Tsim Sha Tsui business and tourist district with direct access to the MTR subway stations, Hyatt Regency Hong Kong, Tsim Sha Tsui offers 381 guestrooms and suites, state-of-the-art meeting and banquet facilities including a pillarless ballroom accommodating up to 400 persons and 5 meeting rooms with various sizes, authentic cuisines with 3 restaurants and a bar, as well as a well equipped fitness centre. ... more less
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- Also Known As:
- Hyatt Regency Hong Kong Tsim Sha Tsui Hotel Hong Kong