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“overcharge”

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Hong Kong SkyCity Marriott Hotel
Ranked #50 of 718 Hotels in Hong Kong
Certificate of Excellence
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“overcharge”
Reviewed 8 August 2014

this hotel took a charge from my card on arrival, having told me nothing would be taken from the card and it was just a normal swipe for any possible purchases. on return to the uk however i noticed the high charge and it has taken ages to sort out. i would not go back to this hotel.

Stayed August 2014, travelled with family
Helpful?
1 Thank 815traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter S, Resident Manager at Hong Kong SkyCity Marriott Hotel, responded to this review, 12 August 2014
Dear valued guest,

Please accept my apology for the unpleasant experience and the inconvenience caused. Your feedback is important to us, please allow me to look into the matter in details.
I sincerely hope that we will have another opportunity to serve you again in the future and to show you that we can do much better. Please feel free to contact me directly if I can be in any further assistance.

Yours sincerely,
Peter Sih
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (507)
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English first
Gold Coast, Australia
Level 4 Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 August 2014 via mobile

This hotel is fantastically presented and quiet- you would never know you are so close to the airport! I was doing business at the Asia world expo just down the road so this hotel was very convenient. I would definately recommend you stay here whether you are in transit or have business at Asia world expo. The cable cars up to the big Buddha, fishing village and temples are 5 mins away which is a huge attraction in Hong Kong.

Stayed August 2014
Helpful?
Thank Frequentflyer8590
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter S, Resident Manager at Hong Kong SkyCity Marriott Hotel, responded to this review, 12 August 2014
Dear valued guest,

Thank you for your recent visit and taking the time to share your comment. I'm glad to hear that your experience was enjoyable; in particular, our location which served your travel need. Thank you again and we look forward to welcome you back in the near future.

Yours sincerely,
Peter Sih
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dorset
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 August 2014 via mobile

Stayed here 6/8/14. Booked a family room with two double beds. Very comfortable room, well equipped, hair dryer, iron, tea and coffee and free wifi if you are a member of the Marriott rewards scheme (free to join). Free shuttle was a breeze, only 10 mins from airport, staff are very friendly and efficient. Restaurants and other facilities all great, swimming pool and spa great. Would definitely recommend it and will come back again in the future.

Stayed August 2014
Helpful?
1 Thank joweyDorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter S, Resident Manager at Hong Kong SkyCity Marriott Hotel, responded to this review, 14 August 2014
Dear valued guest,

Thank you so much for choosing the Hong Kong SkyCity Marriott during your last visit to Hong Kong and for recommending to fellow travelers. I'm very happy to note that you have thoroughly enjoyed your stay.

It would be with much pleasure to welcome you back again in the near future.

Best regards
Peter Sih
Resident Manager
Hong Kong SkyCity Marriott Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level 4 Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 6 August 2014

We enjoyed our recent stay at the Hong Kong SkyCity. The transfer from the airport to the hotel was very easy. We had booked the executive room and so were offered the choice of checking in at the lounge level, which we did and accepted the offer of a soft drink while waiting for the check-in to be completed. The room was very spacious and comfortable. We were told we were upgraded to an ocean view, but to be honest I don't think this would be worth paying for, as it consisted of dredging equipment building reclaiming land. The cocktails and snacks were generous although the quality not up to other lounges I have been to. There was a choice of a limited continental Breakfast in the lounge or the full buffet in the main restaurant. We opted for the full b'fast which was very good, with a wide selection of both western and asian dishes, I especially enjoyed the Portuguese egg tarts which were the best I've ever tasted.

I looked in at the pool and spa areas, they looked okay. I don't like indoor pools so I didn't use it, would have probably done so if it was open air. All the staff were very friendly and helpful.

The only negative comment I have is concerned with the pick-up of our luggage from the room as we checked out. We called for a pick-up of our luggage at 9.55, then went to the executive lounge and checked-out, where we once again confirmed we had luggage awaiting pick-up. We then went to the lobby to wait for the shuttle to the airport. A staff member came over to us and we mentioned that we could not see our luggage, he said that there was 10 minutes until the shuttle arrived and that he would check it was to be collected. Ten minutes later the airport shuttle arrived but we had still not received our luggage. Finally a porter was sent to collect the bags. As we had missed the shuttle, a private transfer was arranged for us which minimalized the inconvenience and we were happy with the way the problem was dealt with.

We were also disappointed that the Velocity lounge was closed on Mondays and Tuesdays. Which doesn't leave too many options for a relaxing drink in the evening if you're not staying at lounge level.

Overall, we had a very good stay and will consider staying again hotel next time we are in Hong Kong.

Room Tip: Go for the lounge level if you can, but don't bother paying extra for an ocean view.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank JaniceAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woollahra, Australia
Level 5 Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 5 August 2014

Stayed at this hotel twice in transit from Australia to Europe. Easy & courteous transfer from the airport. Excellent service at check-in. Large, well appointed rooms on executive level with lovely views. Great choice of food for breakfast. Very big, beautifully kept indoor pool. Free regular shuttle to Citygate Outlet Mall at Chung Tung (10 minutes away) .Made our long-haul flights comfortable and almost fun!

Room Tip: Executive level for views and use of executive lounge.
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank henriettaSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level 5 Contributor
83 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 5 August 2014

We pre booked this hotel prior to going on holidays as we had a 9 hour wait between flights. What a great idea. We arrived exhausted from Paris and having our luggage checked through to. Melbourne. We also more booked a massage online. After checking in and donning the lovely robes they offer we had the best massage ever. Then up to our room for a shower and a short rest and dinner in the mezzanine restaurant which included Peking duck and sweet and sour pork. All delicious! Incidentally the offer a free shuttle service to and from the terminals which are 5 minutes away. Very worthwhile and we arrived to catch our flight feeling fresh and ready to face a further 8 hour flight.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank footy8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
Level 6 Contributor
117 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 5 August 2014

I stayed once again at the SkyCity Marriott as I maaged to get a very good one night deal and I am a member of Marriott Rewards so that I have free wifi in the room which is a nice perk. This is a great hotel and an obvious choice if you are attending the World Expo site for any reason, but even if not, I prefer it to the Regal Airport hotel as it comes across as that much more classy, offering a higher quality experience. However, waiting around for the shuttle bus thaat leaves from the LCC terminal is a bit of a pain but if you are in transit for 24 hours and have checked through your main luggage then you can just get on the Airport Express to World Expo (chargable to an Octopus card at only HKG$5) and walk along the connecting bridge to the hotel's reception. Easy with hand luggage and far quicker than hanging around for the shuttle bus but not an enjoyable option with large hold luggage. Overall, a good choice if you can secure a competitve price but sometimes this hotel can be stupidly expensive - presumably coinciding with a major Expo. I overlooked the sea but could still see (and at times hear) aircraft taking off, making me think that the soundproofing at the Ragal might probably be better as I have never heard anything from their rooms, which may be an issue for light sleepers, but it dd not worry me and I had a great night's rest.

  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Cantabflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hong Kong SkyCity Marriott Hotel

Property: Hong Kong SkyCity Marriott Hotel
Address: No.1 Sky City Road East, Hong Kong International Airport | Lantau, Hong Kong, China
Region: China > Hong Kong > Airport
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Spa Hotel in Hong Kong
#27 Business Hotel in Hong Kong
#31 Family Hotel in Hong Kong
#45 Romantic Hotel in Hong Kong
#47 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hong Kong SkyCity Marriott Hotel 4.5*
Number of rooms: 658
Official Description (provided by the hotel):
Nestled on the edge of Lantau Island, the Hong Kong SkyCity Marriott Hotel provides a refreshing escape from the bustling city and an alternative option for meetings and conferences. Welcoming guests with an impeccable location, the hotel is near the Hong Kong International Airport and directly connected to AsiaWorld-Expo. The most prestigious international hotel on Lantau Island offers luxurious accommodations, with 658 guest rooms facing the sea or golf course, 14 multi-functional meeting rooms spanning more than 13,000 square feet of meeting space, five restaurants, pampering treatments at the on-site award-winning Quan Spa, an indoor heated swimming pool and a 24-hour gym. Travelling to city centre is just a 28-minute train ride. Whether you are here for business or pleasure, we invite you to experience the best and travel brilliantly with the Hong Kong SkyCity Marriott Hotel. ... more   less 
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Also Known As:
Marriott Hong Kong
Hong Kong Marriott
Hong Kong SkyCity Marriott Hotel

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