1. Wonderful Service by the Concierge team
2. Well decorated modern rooms
3. Water pressure is good.
4. Situated in a relatively good location. (in-between Oylmpic and Mongkok MTR)
5. Free shuttle bus available to Mongkok MTR, Macau Ferry Terminal, Kowloon Airport express.
1. We requested for a double room made through travel agency more than 2months ago but Cosmo could not concede to our request. A simply "overbooked" reply and their policy to travel agency for such request is subjected to availability. Process should be better streamlined as such request are important to the guest. It should not just limit servicing request and booking made direct through the hotel website.
2. Limited TV channels
3. The design of the basin easily cause water to splash onto self.
4. The lift system has to improve its efficiency. (I have no suggestion on how thou)
5. Rooms near the lift might get a bit noisy (depends on the other guests)
6. The pillows are too soft.
Note: Thanks Mr Augustine for his patience, understanding, excellent customer service and place us on the next priority for the double bed room the next day.More
- Free Wifi