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“Great family room”

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Dorsett Mongkok Hong Kong
Ranked #75 of 718 Hotels in Hong Kong
Certificate of Excellence
Pune, India
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great family room”
Reviewed 26 April 2012

In HK it's difficult to find good hotels that accommodate a family of 4. Cosmo's quad room met our requirement perfectly. The room was spacious, clean and beds were comfortable. It helps that a McDonalds is just opposite the hotel. Hotel runs a shuttle service which is more useful for going to TST rather than for coming back

Overall it was a comfortable and value for money stay. Highly recommended for families with kids.

  • Stayed April 2012, travelled with family
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Helpful?
3 Thank Rajiv_pune27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 April 2012

I stayed in Cosmo Hotel Mongkok from 19th to 23rd April 2012. It was my 2nd time staying in this hotel. I choose this hotel for my 3rd visit to Hong Kong because it provides shuttle to Mongkok MTR Station, Kowloon Airport Express Station & China-Macau Ferry Terminal. This gives me great convenience for my stay in Hong Kong. My parents were really happy to find a very clean room with clean bedsheets and toilet.

It is a little small, but that's the norm for Hong Kong hotels.

The staff also help to map out the important places in Hong Kong for my travel.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank PinkturtleTHY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this review, 27 April 2012
Thank you for your kind comment. though with my agreement of Hong Kong limited spaces when it comes to accommodations , Cosmo Hotel Mongkok in fact offers 5 room types to meets guests’ needs. from our smartly designed Room Comfort and Superior which offers guests a cozy environment with maximized spaced for luggage storage and so on, Room Cosmorganic with enlarged window view to allow all brighten daylight bringing joy to your trip, our Family Quad Room which can accommodate up to 4 guests. and the Suite Air is in larger size even spacious bathroom space at our guests’ services. I am delighted to learn that your parents are happy with our room cleanliness and the convenient location supplemented with free shuttle bus service. I look forward to welcoming your family back soon and our reservations office can always give good advices on suitable room type basing on your party size. See you soon!
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Brisbane , Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 April 2012

Stayed two nights at Cosmo in March - April. Second was when my wife took ill at the airport and needed an operation that night.Though the standard room is quite small, when you are in Hong Kong you are out all day anyway. Just a short walk to the markets and supermarkets are over the road .The staff can't do enough for you, particularly Mr Cheung whose support during a tough time was absolutely priceless. Food from the eatery is quite good. As a base for a cut price shopping tour of Kowloon, I cannot recommend the Cosmo enough. Post Office is just up the road too.

Room Tip: Update to a suite if you can afford it.
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  • Stayed April 2012, travelled as a couple
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Helpful?
2 Thank Tony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this review, 27 April 2012
thank you for your kind comments. while appreciate your kind feedback to our services, I would also like to share that Cosmo Mongkok offers 5 various room types in terms of dimension ranging from 18 to 42 sq m and in room facilities to meet guests’ needs. aside from the cozy standard room, all room types are also smartly designed to maximize spacious space. Other categories such as Room Cosmorganic which maximize window view to allow all brighten daylight, to Family Quad Room which can accommodate up to 4 guests. last but not least as your suggestion to our Suite Air is in larger size and their bathroom is comparatively more spacious as well.

I am very pleased to learn that our staff has come to your needs and hope that by now your wife is fully recovered.

I am looking forward to welcoming you and your family again soon in the near future and to choose your most ideal room type for an even better experiences. Thank you
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london
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 April 2012

The Hotel is clean, the staff are pleasant, the rooms are really small with the bathroom actually part of the main room with just a frosted glass partition. Its a bit of a way from any tourist areas, but they have a free hotel minibus into Mongkok.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank niceguy09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this review, 25 April 2012
Thank you very much for reviewing us and reckoning our staff are all pleasant and have added pleasure to your stay. The hotel offers 5 different room categories with our Suite (equipped with bath tub) and Quad Room sized at a spacious 42 sq m perfect for 3 and 4 guests respectively. The frosted glass is a part of design aiming to give a more stylish touch to the room. Location-wise, we are amid Mong Kok and Tai Kok Tsui, an unique area filling with a local Hong Kong experience. For guest’s convenience, daily free shuttle is provided to run around Mong Kok (subway station and Langham Place Mall), Tsim Sha Tsui (Canton Road and Harbor City) and West Kowloon (Elements and Kowloon station onward to airport) and being one of our favorite services. We hope to see you again soon!
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Manila
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 April 2012

Stayed 7 nights during a vacation with my wife. Booked almost 2 months in advance and it was cheaper than any other source I checked and I work at a travel agency. Misleading info regarding distance from MTR. A leisurely walk to/from Olympic station takes about 15 mins and not 4 mins as hotel website states. I deliberately timed it and tried VERY brisk walking and it still took us 8 mins. I assume one should be running or at least jogging fast to be able to achieve 4 mins and that’s if you don’t end up getting run over by a car while crossing the streets trying to beat 4 mins. Hotel does provide free shuttle every hour to/from malls with mtr stations as well as the Kowloon station for the airport express. Location is very convenient in the sense that there is a mcdonalds, wellcome, watsons, mannings right across the street as well as a lot of small eateries with varying cuisines all within a few minutes walk from the hotel.

Rooms are small but expected for new hotels in HK. You can literally take a shower, brush your teeth and use the toilet at the same time while in the bathroom although I didn't try it myself. Rooms are cleaned every day though it was quite strange when someone knocked on our door one morning to ask if we had any laundry. I like the contemporary design of the rooms. Very bright and with lots of mirrors to make it look bigger than it actually is. There was nowhere to place our luggage though. We had to lay them out on the floor the whole time we stayed there. Walls and door are pretty thin. I could hear people walking past our door all day long. I actually woke up one night because I thought someone was in our room but turned out it was just someone with heavy feet walking past our room. If the room next door is noisy you can also hear them through the wall.

Elevators are a rather long wait during peak hours. They have a third lift that they renovated from being a freight elevator but they don't tell you about it unless you ask or already know about it because it's hidden behind a door to the side being previously a service lift.

Hotel employees were all very friendly and helpful and spoke and understood english fairly well. The pillows were pretty shallow so I asked for extra pillows and they provided them very quickly. One incident I found rather disappointing was when I called up the operator asking for the reservations hotline for Cathay Pacific and the only answer I got was that she couldn't help me. I would think it was a simple enough task to check online for it but I couldn't do it myself because I didn't have a laptop for this trip. Free wifi only available only at the lobby but very good speed. Overall, a very good hotel except for the misleading info about the MTR station, the noise insulation, and the incident with the operator.

Room Tip: For some reason, I was unable to find a single store that sold bar soap for bathing so bring your ow...
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  • Stayed April 2012, travelled as a couple
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Billson K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this review, 24 April 2012
Thank you for praising our location! Our hotel website offers early bird and other discounts which are great deals for travelers. The nearest Olympic subway station is approximately a 4-min walk while a walking map can be obtained from the front office or concierge counter and our staff is always happy to assist with direction. Free daily shuttle is provided to multiple destinations in Mong Kok, Tsim Sha Tsui and West Kowloon. Numerous shops surround our hotel that makes us a very convenient location in terms of shopping, dining and sightseeing.

Room-wise, we have 5 categories ranging from 18 to 42 sq m. Our Suite and Quad Room are larger in size and their bathroom is comparatively more spacious as well. In fact, all rooms are smartly designed to maximize space for more storage area. Sound proof facilities are also equipped in all rooms to ensure privacy inside the room, if there is any issue that relates to your comfort, our 24-hour on duty guest services manager will be happy to assist. Your encounter regarding the telephone number enquiry is noted and our operator team is briefed for such issue and ensure they will be helpful when dealing with upcoming enquiries. Thank you for your generally good comments and we wish to welcome you again with us for a better experience!
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Cairns, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 April 2012

We stayed 3 nights at the Hotel, which is located in a busy Area, closed to the train station.
The Rooms are very tastefully decorated but are very, very small. Not much space left when travelling with 2 suitcases. It was hard to move around even that we booked the superior room. Also the Mattress was a bit too firm for me, although it had a cushion layer on it.
The bathroom is small as well, but the rain shower is great!
The view is amazing and hardly any noise traveled up.
We had free breakfast, which suited every taste.
The Hotel has a free hourly shuttle service to 3 locations, which is very handy.
to the ladies market is only a15 minute walk.
free WIFI is available in the Lobby or for a fee in the room
It is a very small, but new hotel where we would stay again.
Staff was friendly and spoke very well english.
We booked a month in advance and got a 30 % discount.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Happyhhx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this review, 19 April 2012
Thank you for reviewing us as a very nice hotel. Our hotel offers various room types for multiple travel needs. Room size ranges from 18 to 42 sq m while our Suite (equipped with bath tub) and Quad room can accommodate 3 and 4 guests respectively. Talking about the bed mattress, it is from the famous Simmons brand for a firm back support. Yet we understand experience might be personal hence we also provide mattress topper for a more fluffier sleep experience. We are also glad to hear that you find our breakfast service, shuttle service and also free WiFi in the public areas a welcome perk. In fact, booking through our website always enjoy special deals such as free breakfast, discounts, 24-hour check-in/out service etc. We do hope to see you again with us!
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Sunshine Coast, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 April 2012

We stayed at Cosmo in April 2012 for 2 nights. It is a wonderful hotel, the staff were very friendly and attentive to our needs. We booked a Family Quad Room, which slept 4, as we wanted our 2 year old son to have his own bed, not use "existing bedding" as many other hotels offered! We had heard the stories of how small the rooms were in Hong Kong and was very pleasantly suprised with our room. It had a wonderful view down to the city and a very large bathroom. The cleaning staff came regularly. The hotel is situated within a comfortable 5-10 min walk to a shopping centre and Ladies Market. There are food markets nearby also, which is fun to check out. The Cosmo complimentary bus is very handy to get around. The only issue we had was finding the pickup point at the Kowloon Station. We booked for a late checkout of 6pm, which cost us about $70 Australian, as we had a late flight out, but this worked out much better than having to book an additional night to allow us to keep our room late. Will definitly use Cosmo again when travelling through Hong Kong.

Room Tip: Quad Family rooms offer a queen and two single beds, which can be pushed together. Great for famili...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DianeS1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dorsett Mongkok Hong Kong

Property: Dorsett Mongkok Hong Kong
Address: No.88 Tai Kok Tsui Road, Kowloon, Hong Kong, China (Formerly Cosmo Hotel MongKok)
Region: China > Hong Kong > Tai Kok Tsui
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#10 Best Value Hotel in Hong Kong
#41 Family Hotel in Hong Kong
#50 Romantic Hotel in Hong Kong
#69 Luxury Hotel in Hong Kong
#99 Business Hotel in Hong Kong
Price Range (Based on Average Rates): £
Hotel Class:4 star — Dorsett Mongkok Hong Kong 4*
Number of rooms: 285
Official Description (provided by the hotel):
Book this hotel online to enjoy free in-room 100Mbps WiFi and a 24-Hour Full Stay (for hotel official site booking only)! This Mongkok boutique hotel is 100% smoke-free, where Ladies Market and Temple Street night market are just within 10-15 minutes away for a local shopping experience. Free daily shuttle to Mongkok, Tsim Sha Tsui and West Kowloon is also available. The fitness studio is open 24 hours. Dorsett Mongkok is an EarthCheck bronze benchmarked hotel. ... more   less 
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Also Known As:
Dorsett Mongkok Hong Kong

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