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“A hassle-free relaxing stay!”

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Dorsett Mongkok Hong Kong
Ranked #75 of 723 Hotels in Hong Kong
Certificate of Excellence
Reviewed 6 March 2013

We stayed in this hotel for 4 days and everything went so well. We arrived earlier than the normal check-in time because we have an early flight but they let us check-in in our room at 12nn. Thanks to their 24-hour check-in program, they even sent us a reminder email (which we think is very thoughful) 48hours before our arrival. My wife is pregnant and we have a 3-year old daughter with us and we were able to rest in our hotel room as soon as we arrive in the hotel. Very friendly, helpful, accommodating and always smiling hotel staffs. And since we booked on their official website, we're able to enjoy free wi-fi in our room. Also, we're able to take advantage of their early bird promo! Real value for money! The hotel's location is very convenient (Mc Donald's, 7-11, local restaurants, bakery, pharmacy, grocery store are all just across the street), near MTR Olympic Station and the hourly free shuttle service to nearby Langham Place is a plus. The ambiance of the hotel lobby is nice and our hotel room is cozy. Oh, We love the rain shower too! Strong water pressure in shower even we're on the 15th floor. We will surely come back to this hotel and recommend it to our family and friends.

  • Stayed: March 2013
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1  Thank jm_kintz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,771 - 2,777 of 3,726 reviews

Reviewed 5 March 2013

I've booked this hotel online through a friend's recommendation and it turns out quite well. Concierge staff was very prompt in taking our luggage, reception staff were friendly and informative, the staff who "make-up" the room provided good service. Overall experience was very pleasant and good!

For the location, the nearest MTR within walking distance would be Olympic. However, the hotel does provide shuttle bus to Mongkok, China Ferry Terminal, Kowloon, etc. Thus, it's actually quite convenient and accessible. Just take note of the timings of the shuttle bus.

In terms of food, the hotel is just opposite McDonalds and nearby, there's Watsons and 7-11. And hotel provides free internet. What's more could you ask for?

Room Tip: I was staying in the Cosmorganic room, located on second highest level.
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  • Stayed: February 2013, travelled as a couple
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Thank ZhuoLing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2013

I've stayed here twice now and it makes for a nice location and vacation in Hong Kong. The rooms are on the small side and the carpets were stained some but other than those, it is a top rate place. The employees are top rate too. Pretty eager to help and they have all the info. you could ever need about Hong Kong. Short walking distance to the MTR, Metro Station, Olympic Station but, even better to take the free hourly shuttle service to Langham Place Shopping Mall and grab the MTR at Mongkok Station. Two other stops make it easy to go anywhere in Hong Kong, including the airport, Disneyland and anywhere else the MTR can take you, like the giant mountaintop statue of Buddha via cableway (ski lift gondola). Free wifi only in the lobby but is available at a cost in the rooms. Grocery, McDonald's, restaurants a crossed the street. Starbucks is a quick five minute shuttle ride to The first stop of three, 4th floor, via elevator at Langham place, lots of food choices there too, including a great store on B2 floor, also a nice cinema on a higher floor. Fitness center has the basics.

Room Tip: Remember the rooms are on the small size, like everywhere in HK, so error on the side of a bigger ro...
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  • Stayed: March 2013, travelled solo
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1  Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this reviewResponded 7 March 2013

Dear Guest, Thank you for your feedback. It’s our great pleasure to learn that you were happy with the second stay with us, the attentive services rendered by our professional team, the convenient location of the hotel and found your stay a good deal.
The hotel actually provides five room categories sizing up to 42 sq.m. and all are smartly designed to maximize use of space. Guest can always contact our reservations team and they would be happy to recommend the room type that suit your needs best upon booking.
I’ve taken note of your comment on the carpet stain, please rest assured that our housekeeping team will pay additional attention on the issue and they are reminded to ensure proper cleaning work to be carried out and in line with our standard.
While the hotel lobby and restaurant offers free WiFi services, guests can also enjoy free WiFi in guestrooms and other exclusive privileges including free 24-hour check-in/out services, best rate guarantee and more if they book on hotel website. We look forward to welcoming you again in the near future.

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Reviewed 5 March 2013

There are 4 of us in our party - my parents, my sister and myself. We booked 2 superior rooms through their website about 3 months earlier and enjoyed their early bird discount. The taxi ride from the airport is just about 1/2 hour and cost about HKD320 ( with 4 pieces of luggage). We were given 1 room for our 2pm check in ( the other of which we requested on the same floor is not available as yet). We freshen up and took the shuttle bus ( which runs hourly) down to Tsim Tsa Tsui.
First impression of the room - small ( as expected by Hong Kong standards), but they make clever use of the space. As such, we did not feel "cramped" up in the room. The room is well lit, modern and clean. Bed a bit small - didn't look like a 3 ft single and would have preferred a more well padded pillow.
Bathroom - standing shower - clean, strong shower and no water retention. Do not like the smell of the shower gel though.
Wifi - limited to 1 device per room - not a very clever thing - should at least allow for 2 devices
Location - short walk from Olympic MTR - excellent location for visits to Disneyland and Lantau Island. A few convenience store such as 7-Eleven and Mc D is just across the road. Plenty of local eateries nearby and yummy dim sum breakfast or steamboat dinner is available at Tao Heung, Kowloon Plaza- which is just about 300m away. The famous Kee Wah bakery is also in the same plaza. For larger scale shopping complex, one may visit The Olympic City.
Concierge - very helpful - always willing to trace the place that we need to go - they took the time to write down the chinese name on a piece of paper, flag down the cab and give proper instruction to the cab driver.
Honest housekeeper - left my lens in the safe box and the housekeeper was quick to notify the front desk upon our check out.

Very pleasant stay indeed.

  • Stayed: February 2013, travelled with family
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5  Thank WLC1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this reviewResponded 7 March 2013

Dear Guest, Thank you for your comment. It’s our great pleasure to learn that you and your family have enjoyed the modish décor, functional design and cleanliness in our guestrooms, the attentive services rendered from our concierge and housekeeping teams and the convenient location surrounding the neighborhood with an array of restaurants an eateries, also groceries to offer.
We’ve taken note to your comments regarding the smell of the shower gel providing in our bathroom. We will certainly get this discussed in our next departmental meetings.
As for the sizes of guestroom, in fact the hotel comprises of five room categories sizing up to 42 sq m, the Suite Air and Room Family Quad which can accommodate 3 and 4 guests respectively are equipped with a spacious bathroom providing guests who valued privacy a relaxing experience.
Concerning the bed size, although our single bed is of standard single bed size, the option of queen size bed is also available for a better sleeping experience. You may make this request at the time of reservations.
Also, we’re happy to introduce the pillow menu featuring 11 choices of pillows from softer choices of feather and scented pillows to the firmer choices of buckwheat and they are all costless to guests booking Room CosMorganic or above. We’re sure that you and your family will find one that best suit your preference.
Thank you for your suggestion on the WiFi coverage in room. In order to ensure our guests a smooth surfing experience, guests can approach the 24-hour guest service manager for immediate assistance if the said issue is found in guestrooms.
We look forward to welcoming you and your family again very soon!

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Reviewed 4 March 2013 via mobile

Thank you for my lovely 4days stay at Cosmo. Your friendly staff and very good support service. The room size is okay for 2 persons. It has enough space for medium size luggage. The location is very good, directly across the road are mobility, and the othercorner is like a small supermarket where you can get nappies, drinks, chips and chocolate etc. Moreover, there is a shuttle bus that brings you to Mongkok, tsimshatsui and Kowloon station. The shuttle bus runs on hourly basis. I love it! I want to stay again and highly recommended to all you.

  • Stayed: February 2013
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2  Thank Vidaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2013

I booked this hotel room based on the review from TripAdvisor and I was not disappointed.
Upon arrival, the Concierge immediately took out suitcases and directed us to the reception. Quick and friendly reception staff made the check in almost seamless.
As we were travelling with a 3rd person, we booked a room that is able to accommodate 3 pax and we chose the Suite Air room that comes with a separate bedroom and a sofa bed.
Room was swiftly set up (sofa bed set up into a bed upon arrival) and within a couple of minutes being in the room, our suitecases arrived.
Only set back was the inclusive breakfast, that we tried on our first night, but decided not to go back for it as the food was cold-ish and not much variety. As food in Hong Kong is fairly cheap and plentiful, we decided to sleep in and eat out from then on.
Overall experience was very positive and I would recommend this hotel.

Room Tip: Choose high floors and with a child to choose the Suite Air rooms
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  • Stayed: February 2013, travelled as a couple
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1  Thank KAL4791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this reviewResponded 6 March 2013

Dear Guest, thank you for your comment. We’re glad to know that you had a pleasurable stay with us and pleased with the attentive and efficient services provided by our concierge and front office team. Your comments to the breakfast are well taken and will be directed to the restaurant for their further improvement on enriching the variety. We hope to welcome you back soon and experience the same pleasant stay with breakfast selection improved.

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Reviewed 3 March 2013

We really loved this hotel. But it was the people who worked there, who made the difference.
We found them all wonderful. Headed by Andrew, he had a great team. Many times we found ourselves at the desk., and they were ever so helpful. It is close to everything, including the Ladies Markets. All in all, we had a wonderful time.

Room Tip: We had a very good room, on the 19th level, looking over the exercise park.
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  • Stayed: March 2013, travelled as a couple
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Thank Kraddoelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dorsett Mongkok Hong Kong

Address: No.88 Tai Kok Tsui Road, Kowloon, Hong Kong, China (Formerly Cosmo Hotel MongKok)
Region: China > Hong Kong > Tai Kok Tsui
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#13 Best Value Hotel in Hong Kong
#40 Family Hotel in Hong Kong
#49 Romantic Hotel in Hong Kong
#67 Luxury Hotel in Hong Kong
#97 Business Hotel in Hong Kong
Price Range: £27 - £176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dorsett Mongkok Hong Kong 4*
Number of rooms: 285
Official Description (provided by the hotel):
Book this hotel online to enjoy free in-room 100Mbps WiFi and a 24-Hour Full Stay (for hotel official site booking only)! This Mongkok boutique hotel is 100% smoke-free, where Ladies Market and Temple Street night market are just within 10-15 minutes away for a local shopping experience. Free daily shuttle to Mongkok, Tsim Sha Tsui and West Kowloon is also available. The fitness studio is open 24 hours. Dorsett Mongkok is an EarthCheck bronze benchmarked hotel. ... more   less 
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Also Known As:
Dorsett Mongkok Hong Kong

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