We stayed here for a week when visiting family in nearby Tai Po. In our experience the Hyatt turned out to be an excellent choice, very convenient by metro to Tai Po or Sha Tin. Getting to the HK city centre is also ok but requires either 1 or 2 changes of train. Travel is very easy and user-friendly for English speakers. Trains generally arrive every 2 minutes and are clean and air-conditioned.
The hotel itself is a modern 5-star with 26 floors of rooms featuring either harbour or mountain views. There is a full range of high-quality facilities including business and fitness centres, outdoor pool and choices of bars and restaurants. As with most hotels in this part of the world, there is an abundance of staff who have a passion for providing outstanding levels of service. We were constantly delighted by their professionalism and commitment; even when passing staff in a corridor or lift they would always take time to ask if they could do anything for us. They also show a real talent for remembering your drink preferences right through from breakfast to late night.
At various times we tried all of the food and drink venues and found them to be uniformly excellent. The classy Tin-Tin bar has live mellow jazz from 8pm and offers food choices from both the western and Chinese restaurants. The ground-floor Café has lunch and evening buffets which seemed to be extremely popular with local families, particularly over the weekend. The a-la-carte dining is in a separate and quieter area with an excellent choice of western-style food from snacks to full meals. The Sha Tin 18 Chinese restaurant had a delightful offering of local dishes, beautifully prepared and served with great style and passion. The Pool Bar was a superb outdoor oasis and the staff there were just amazing in their knowledge and standard of service. They take great pride in anticipating your needs and making sure that you are constantly cared for. Throughout the hotel we found that all front-line staff were very proficient in English.
There is a comprehensive choice of room types including standard and 'Regency'. Regency rooms are more expensive but include extras like dedicated staff, free wi-fi and access to the 25th-floor Regency Club for complimentary breakfast, all-day tea and coffee, and evening drinks and nibbles. These extras made the additional cost worthwhile. We found the breakfast to be excellent, served by very attentive staff in a far more intimate setting than the main hotel restaurant. There is a choice of western or Asian dishes cooked to order, plus an impressive buffet. The club caters for a relatively small number of guests so the spread is necessarily more modest than a Vegas mega-buffet but is nevertheless very well thought out with plenty of options. The buffet food was always fresh and beautifully presented. You also get great views across Tolo Harbour from this exclusive eyrie; a wonderful way to start the day.
We are aware that our review may sound a bit too good to be true, but we tell it as we found it; it really is a very, very good hotel that makes guests feel really spoilt. Just occasionally some of the younger staff could show a bit of inexperience but they made up for it with an abundance of enthusiasm and goodwill. The managers were very attentive and did a great job of making sure that everything went smoothly.
High summer is the quieter season for tourism in Hong Kong (it can be very hot and wet) so the hotel did not seem to be overly crowded and we were given a complimentary upgrade from a Regency Club room to a 2-room Regency Suite. Our rooms were large, comfortable, modern and very clean with magnificent harbour views from the full width, floor to ceiling windows. The whole hotel experience was so consistently above expectations that we'll definitely be back next time we are in HK.
The fitness centre has modern, 24-speed mountain bikes for a reasonable hire (about AUD/USD$15 for 3 hours). They also had a range of smaller bikes suitable for children. Cycling on the busy highway in front of the hotel could be a bit suicidal but there is an excellent harbourside cycleway with safe access from the hotel. It is a flat and scenic 6km ride to the Tai Po waterfront park, very enjoyable early in the day but take plenty of sunscreen and water. There are toilets, kiosks and drink vending machines along the way so it is a very pleasant ride before it gets too hot. The vending machines work with the same Octopus card that you use for the railway, buses, harbour ferries, convenience stores and other uses. Take a hat on sunny days – bicycle helmets are not provided and are rarely used in HK.
For a little extra treat we pre-booked the limousine transfer service to and from the airport, and we can certainly recommend it. It is only slightly more expensive than a regular taxi but a world apart in comfort and convenience. HK taxis are cheap, but the vehicles are mostly small and tired. Also you have to make sure you get into the right one – they have a strict zone system so not all taxis are allowed to go to the hotel. We had the experience of getting settled into a taxi, then getting out of the taxi, and then having to search for a different colour taxi just for the short ride from Tai Po back to the hotel. In contrast, the airport limo transfer was effortless and indulgent. A Hyatt representative was waiting in the arrival hall and immediately took over our luggage so we didn't touch it again until we were in our room. The limo offers plenty of space and legroom, bottled water, English newspaper, quiet music and a super-polite and caring driver. The driver also shepherded us directly up to the Regency Club where there was a welcome drink and dedicated check-in. We booked the arrival transfer through the web e-concierge service and this worked well. For the departure we booked through the desk in the Regency Club and this too worked well. Our luggage was collected from our room and next seen at the airport. As we drove away from the hotel there was an impressive line-up of suits outside the main entrance to wave goodbye, and they kept on waving until we were out of site. A lovely and unexpected touch.
Overall we find it hard to find any negative points in this hotel. We had a great time and were frequently delighted with the exceptional level of service and hospitality. We'll be back.
- Official Description (provided by the hotel):
- As the latest urban oasis in Hong Kong, Hyatt Regency Hong Kong, Sha Tin features 559 guestrooms and suites, including 132 well-furnished suites specially designed for long stay accommodation. Exciting dining options include Sha tin 18 Chinese restaurant, all-day-dining Cafe, Pool Bar, Tin Tin Bar and Patisserie. Recreational facilities include the luxurious Melo Spa, outdoor heated swimming pool and whirlpool, fitness centre with sauna and steam, tennis court, bike rental and Camp Hyatt for children. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Regency Hong Kong Sha Tin Hotel Hong Kong
- Hong Kong Hyatt Regency