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“good location, good service”

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Hyatt Regency Hong Kong, Sha Tin
Ranked #67 of 727 Hotels in Hong Kong
Certificate of Excellence
Reviewed 22 July 2014

hotel location is very good, it's just 5 minutes walk from Metro Station, very convenient for you if you wish to travel by Metro, actually in Hongkong it's the best transportation. but it little far from Airport, and seems no shuttle bus to Airport, taxi fee is too high if you go to airport from Hotel.
hotel property is well maintained and hotel room is clean, quite and comfortable, it's better if you can have sea view room, even it's not very open sea view, Club lounge is very comfortable, and very good quality of food.
I'll recommend this hotel both for leisure and business travel, and price is always attractive for Hyatt Regency like this.

Room Tip: you can try to ask have sea view room, that would be more enjoyable.
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Bandhoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilson L, General Manager at Hyatt Regency Hong Kong, Sha Tin, responded to this reviewResponded 18 August 2014

Dear Bandhoot,

Thanks for the great review sharing your feelings and experience about your stay. We are glad that our services and facilities met your expectations and made your stay an enjoyable one. Thank you for recommending us to other TripAdvisor users. We look forward to seeing you again soon.

Best regards,
Wilson Lee

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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956 - 962 of 1,983 reviews

Reviewed 22 July 2014

Newish hotel with large well planned rooms. Child friendly hotel although we did not try the kids club. Customer service was top class in the Regency Club and other staff we encountered throughout the hotel were also professional, courteous and helpful. Fantastic gym, large pool. A shuttle bus runs to Kowloon 4 times a day. We did take the MTR railway a few times which was easy and about 20 minutes to the main shopping districts - although we seemed to be the only tourists travelling on the line apart from university students. We would prefer to stay here again if returning to HK.

Room Tip: Best rooms overlook Sha Tin bay.
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank 386EllieC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilson L, General Manager at Hyatt Regency Hong Kong, Sha Tin, responded to this reviewResponded 18 August 2014

Dear 386EllieC,

Thanks for the great review sharing your feelings and experience about your stay. It is a pleasure to know about your satisfaction regarding our services and facilities and your appreciation of our colleagues. We look forward to your return and hope that you will have the chance to try out Camp Hyatt (our kids’ club) during your next stay, I believe the children will have loads of fun there. See you next time!

Best regards,

Wilson Lee
General Manager

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Reviewed 19 July 2014

enjoyed my stay in Hyatt regency , it's quiet and luxury , the reception's employees are meticulously accurate , friendly and professional , rooms are clean,tidy and have an amazing view which overlook Sha Tin bay and the main freeway ,the limo service is very good , i recommend it mainly for business trips in Hong Kong , but it is far away the downtown and the main attractions in Hong Kong island , Lantau island and the airport , we had to take subway from Sha Tin ( University station) to downtown ( Central or Admiralty Station ) and it takes 45 min. duration one way trip , but overall it deserves a five stars ,

Room Tip: Choose a room in higher floor , better view and away from the freeway noise ,,,
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  • Stayed: December 2013, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Maged E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilson L, General Manager at Hyatt Regency Hong Kong, Sha Tin, responded to this reviewResponded 22 July 2014

Dear Maged E,

Thanks for the great review sharing your feelings and experience about your stay. We are glad that our services and facilities were able to make your stay an enjoyable one. Thank you for recommending us to other TripAdvisor users. We looking forward to your return soon!

Best regards

Wilson Lee
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

Stayed at this hotel as part of a conference and in that regard it was excellent. Rooms were very big with great desk/business facilities. Gym was one of the best I've seen (great aircon too!) and breakfast had an amazing selection too.

Other than that, location is quite far from central HK with very few dining options in the immediate vicinity of the hotel (other than the hotel itself, which isn't cheap as you can imagine). Probably more of a business rather than holiday hotel if that's what you're after. Awesome for business though.

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank RaffiTenenbaum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2014 via mobile

If you want to be in Sha Tin, this is your best option. It is located right outside or the MTR station and there are lots of transportation options from the hotel. Rooms have a simple design and have a decent size relative to most more centrally located hotels in Hong Kong. I wish the staff was a little nicer and more generous with the room upgrades. If you want to be in Hong Kong and get a good priced hotel in a quiet area, this should be your choice.

Stayed: March 2014, travelled with friends
1  Thank Yosef N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

On my last trip to Sha Tin in November 2013, I stayed at the Regal Riverside and was not impressed. This time I decided to pay a bit more and stayed at the Hyatt, which was actually better placed for my needs as I needed to be at the Chinese University and it was almost on campus. The MTR station (and all of Hong Kong by extension!) was just a few minutes walk away.
I upgraded my booking to a superior room and included breakfast. The room was spotless and roomy, had a pleasant view and a very nice bathroom with separate bath and shower. WiFi was included in the room rate both in my room and the lobby. Breakfast was exactly what you would expect from a good quality hotel, very acceptable and plenty of choice.

Room Tip: If you can afford it, upgrade
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  • Stayed: May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank MVivienne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

stayed here recently for prior to a family holiday. the physical facilities are OK - nice pool, room was OK; but the F&B prices were eye-wateringly expensive (even for HK!); and the service, in the pool bar and breakfast buffet were atrocious. normally i would just let it be, but i think it is best to know what to expect. was OK as a one-off, but doubt we will return.

Stayed: June 2014, travelled with family
4  Thank jon g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilson L, General Manager at Hyatt Regency Hong Kong, Sha Tin, responded to this reviewResponded 7 July 2014

Dear jon g

Thanks for the review sharing your feedback about your stay. It is with regret to learn about your disappointment experienced in our dining outlets. If you would write to us directly at hongkong.shatin@hyatt.com, we will be able to look into this matter for you.

Hopefully in the future you will consider giving us another chance to impress you with our prompt and sincere service.

Best regards

Ricky Yeung
Director of Food & Beverage

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Additional Information about Hyatt Regency Hong Kong, Sha Tin

Address: No.18 Chak Cheung Street, Sha Tin, New Territories, Hong Kong, China
Phone Number:
Region: China > Hong Kong
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Family Hotel in Hong Kong
#22 Spa Hotel in Hong Kong
#25 Business Hotel in Hong Kong
#39 Romantic Hotel in Hong Kong
#47 Best Value Hotel in Hong Kong
#61 Luxury Hotel in Hong Kong
Price Range: £87 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Regency Hong Kong, Sha Tin 4.5*
Number of rooms: 562
Official Description (provided by the hotel):
As the latest urban oasis in Hong Kong, Hyatt Regency Hong Kong, Sha Tin features 430 guestrooms and 132 well-furnished suites specially designed for long stay accommodation. Exciting dining options include Sha tin 18 Chinese restaurant, all-day-dining Cafe, Pool Bar, Tin Tin Bar and Patisserie. Recreational facilities include the luxurious Melo Spa, outdoor heated swimming pool and whirlpool, fitness centre with sauna and steam, tennis court, bike rental and Camp Hyatt for children. ... more   less 
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Also Known As:
Hyatt Regency Hong Kong Sha Tin Hotel Hong Kong
Hong Kong Hyatt Regency

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