The Casa Hotel standard double room is extremely small, as soon as you walk in the door you take two small steps before you hit the bed.
Behind the room door is a small cubical, which has an all-in-one bathroom shower head, toilet and sink in the one area. This bathroom/toilet area is extremely small. You will not be able to fit in the toilet to go to the toilet properly; if you are bigger than the average asian, you will not fit in the bathroom/toilet area at all!
No one can fit in the shower to have a shower. If you turn on the shower head, you will get everything wet, including the toilet and wash basin as it is all in the same area.
After raising our concerns with the hotel admin staff, they said that this is the standard and provided us with the option to upgrade to a larger room which costs 100 - 300 HK more. From visual inspection of the premium room, the bathroom/toilet area is slightly larger, but still not adequate to fit us in for a proper shower (maybe a very unhealthy skinny short person, but not an average person). Having said all this, the hotel staff was very respectful and did not disagree with us about the bathroom being small. They were helpful by showing us the larger rooms to see if we would like to upgrade.
We booked the Casa hotel through wotif.com. After contacting wotif.com with our concerns, then calling wotif.com on the HK toll free number, the wotif.com admin staff was very helpful and assisted us with cancelling our booking with the hotel straight away.
The wotif.com admin staff confirmed with us that they would not take any cancellation fees, as we have already stayed our first night, and also agreed to stay out our 2nd night (since Casa was going to charge us for 2 nights stay).
Moral of the story:
1. Don't book Casa hotel standard room if you want to take a shower.
2. Always book your hotels through WOTIF.COM, as the admin staff are very helpful. We have always booked through wotif.com, and will always do so in the future.
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- Also Known As:
- Casa Hotel Hong Kong