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Harbour Grand Hong Kong
Ranked #51 of 726 Hotels in Hong Kong
Certificate of Excellence
Reviewed 4 September 2014

I stayed here in July with my family - all up a group of five. We upgraded to the Club level which is worth every penny! The service is impeccable, the staff are wonderful and looked after us so well we really didn't want to leave. The rooms were spacious and all had the most beautiful views of the harbour. Special mention to the staff - Manny, Patrick, Steven, Leo and roger who all looked after us so well. their customer service is impeccable. As mentioned in an earlier review, there is a lot of construction going on around the hotel but the noise did not bother us at all. I cannot recommend this hotel highly enough and can't wait to go back.

Room Tip: Upgrade to Harbour Club it's worth the extra dollars.
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  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank ABCAT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benoit H, Manager at Harbour Grand Hong Kong, responded to this reviewResponded 12 September 2014

Dear “ABCAT”

Thank you very much for staying with us and taking the time to share your experience on Trip Advisor.

I am extremely pleased you have received an impeccable service from our staff, in particular the one provided by our Harbour club staff – Manny, Patrick, Steven, Leo and Roger and their teams.

Your review was shared with all our staff to keep all of us striving for excellence and the satisfaction of our guests.

We surely look forward in welcoming you back shortly.

Benoit Heumez
Director of Guest Services
Email: benoith@harbourgrand.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,717 - 1,723 of 3,491 reviews

Reviewed 3 September 2014 via mobile

We had a one night stay on arrival in Hong Kong where we arranged to meet the friends who we were travelling with. We decided upon the Club floor which was well worth it! Fantastic service, great food and limitless drinks with quite possibly the best view in HK. The pool was a fantastic place to relax around and sleep of the afternoon beers, and a five minute walk to the MTR was handy in the heat.
I will definitely be looking to book here again on my return to HK!

Stayed: August 2014, travelled with friends
Thank James E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benoit H, Manager at Harbour Grand Hong Kong, responded to this reviewResponded 12 September 2014

Dear “James E”

Thank you for sharing your experience on Trip Advisor.

I am glad you enjoyed the fantastic service, food and drinks provided in the Harbour Club floor from where you can also enjoy The Best view in Hong Kong.

My team will look forward welcoming you back in the near future.

Benoit Heumez
Director of Guest Services
Email: benoith@harbourgrand.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2014

The hotel itself is fine, nice rooms, nice food, pleasant staff. However it is surrounded by a building site. On the even number side they are starting to build a high rise so pile driving and drilling starts at 0800 , on the odd number side road construction and another building going up.

Would not stay here again until the building work surrounding the hotel are finished.

Stayed: September 2014, travelled on business
1  Thank henryhoundchichester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benoit H, Manager at Harbour Grand Hong Kong, responded to this reviewResponded 12 September 2014

Dear “henryhoundchichester”

Thank you for sharing your experience on Trip Advisor.

I am glad you have enjoyed the facilities and service provided by the staff. Concerning the construction near the hotel, I am sure you will be pleased to know that the noisiest part of the works is nearing completion.

My team and I will look forward welcoming you back in the future.

Benoit Heumez
Director of Guest Services
Email: benoith@harbourgrand.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2014

We had a great short stay at this hotel (3 days). From the moment we arrived to the moment we left, we felt welcome and very special. The lobby reception area was very impressive and spacious with waterfalls and a harpist in the evening. All the staff were excellent, especially concierge, bar staff and bell-boys. Our room was on the 39th floor with wonderful views of Kowloon and was very modern with all the facilities you could want for. The wet shower was invigorating and the room quiet at night. The bed was also very comfortable. We used the pool, lobby bar, panoramic restaurant and buffet breakfast. All were excellent and the panoramic restaurant had views to die for with great food and service to boot. Will definitely stay here again.

Room Tip: I think the club rooms would be worth the extra cost for an extra level of luxury
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  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benoit H, Manager at Harbour Grand Hong Kong, responded to this reviewResponded 12 September 2014

Dear “Chris S”

Thank you for sharing your comment following your recent stay with us.

I am pleased to read that your overall rating of our facilities, restaurants and staff is excellent. This is certainly the best encouragement for all of us to continue striving for excellence.

My team and I will look forward welcoming you in the near future.

Benoit Heumez
Director of Guest Services
Email: benoith@harbourgrand.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2014 via mobile

Wow what a start to our trip to Hong Kong!

We spent the very small amount more to book into a Executive Club room and it was well worth it!

On arrival we made our way all the way to the 41st floor for our Club check in and were greeted very warmly by Manny and Patrick.

Manny very kindly offered to process our check in so that we could sit in the lounge and have a few complementary welcome drinks.

The view from the lounge was astounding! Simply amazing and magical, definitely the best view you are going to get of both Kowloon and Hong Kong together from a hotel.

Not only were our first welcome drinks complementary however we were informed any further drinks available from the club fridge were also free! The fridge included beer, soft drinks, milk, yoghurt, juice and still or sparkling water!

After many more welcome drinks we made our way to our rooms.
The rooms were very well kept. Clean and tidy with good harbour views although nothing compared with the lounge views.
The bathroom was lovely with a great and comprehensive selection of Elemis toiletries.

Even with all of the incredible facilities the highlight for us was the staff. Every employee was perfectly polite and super helpful. They made sure we had everything we needed and more.

Will definitely recommend to anyone travelling into Hong Kong.

They deserve the multiple awards adorning their desks!

Stayed: August 2014, travelled with friends
2  Thank Belinda Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benoit H, Manager at Harbour Grand Hong Kong, responded to this reviewResponded 12 September 2014

Dear “Belinda Y”

Thank you for taking the time to share you experience on Trip Advisor.

I am very pleased you found that our staff, in particular Manny and Patrick on the Club Floor, was the highlight of your short stay with us. Your comments have been shared with all the staff as this is certainly the best motivation for all of us to keep striving for excellence.

We all surely look forward welcoming you back in near future.

Benoit Heumez
Director of Guest Services
Email: benoith@harbourgrand.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2014

We stayed at the Harbour Grand for four nights to start before travelling to Malaysia. The hotel is fairly new and does not disappoint on the wow factor. The staff were all very friendly and if there was anything we wanted to know or do the concierge was extremely helpful. Our rooms were very comfortable and every room has a fantastic view of Victoria harbour. The breakfast was good with lots of choice. The main restaurant is on the top floor, food and service were excellent and you had great views over Hong Kong there is also a bar if you just want a drink. Lobby lounge was very comfortable and again staff were very attentive. The hotel is a little way out of centre but with the MTR at the top of the road it was not difficult to get around. Highly recommend this hotel for a short stop over.

  • Stayed: August 2014, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank Dawn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benoit H, Manager at Harbour Grand Hong Kong, responded to this reviewResponded 12 September 2014

Dear “Dawn C”

Thank you very much for sharing your experience on Trip Advisor.

I am glad to read you were “wowed” by our facilities and that our staff, in particular the concierge team, was very helpful. I am also pleased that you had a chance to try almost all our Food & Beverage outlets and you also appreciated the selection and the service provided.

My team and I will surely look forward welcoming you back in the near future.

Benoit Heumez
Director of Guest Services
Email: benoith@harbourgrand.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2014

We were here for 5 days - what an absolutely stunning hotel! You're deep in the heart of the city, with stunning views of the harbour.

One major tip: if you are getting a taxi back to the hotel, be VERY clear it is the Harbour Grand in Hong Kong - NOT KOWLOON! That can be a very difficult conversation...

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank hossydossy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benoit H, Manager at Harbour Grand Hong Kong, responded to this reviewResponded 12 September 2014

Dear “hossydossy”

I am glad that you have enjoyed your stay with us and that both our services and views were stunning.

I am sorry if there was a misunderstanding with the taxi driver about your destination. I would recommend in the future either using the hotel taxi card available at concierge or front desk or downloading one of the many taxi applications to prevent the driver from taking you to our sister property on Kowloon side.

We will look forward in welcoming you back.

Benoit Heumez
Director of Guest Services
Email: benoith@harbourgrand.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Harbour Grand Hong Kong

Address: No.23 Oil Street, North Point | MTR Fortress Hill Station, Exit A, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Fortress Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Spa Hotel in Hong Kong
#33 Romantic Hotel in Hong Kong
#37 Family Hotel in Hong Kong
#48 Luxury Hotel in Hong Kong
#55 Business Hotel in Hong Kong
Price Range: £114 - £253 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Harbour Grand Hong Kong 4.5*
Number of rooms: 828
Official Description (provided by the hotel):
The multi-award winning Harbour Grand Hong Kong is ideally located in the heart of Hong Kong Island and just few minutes walk from the MTR station with easy access to the city's business, shopping, dining and fashion districts. All 828 contemporary-designed guestrooms and suites enjoy stunning views of Victoria Harbour. In addition to the 27-metre outdoor swimming pool, gymnasium, spa facilities, a total of 12,685 square feet of meeting spaces, there are also 5 distinguished restaurants which accent Cantonese, European, Japanese and international cuisines, with Le 188o Restaurant and Lounge boasting a 188 degree panoramic harbour view. ... more   less 
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Also Known As:
Harbour Grand Hong Kong Hotel Hong Kong

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