This is my second stay (15 Feb 2013 - 20 Feb 2013) at this property and I did make some constructive comments last year during my first stay. Am amazed the management have made big improvements. Here's the details on my experience with Crowne Plaza Causeway Bay, Hong Kong:
Booking thru web chat via Crowne Plaza Website:
Chat with Janice, I requested 3 adults and an infant sharing bed without breakfast. She suggested to book with breakfast (first I thought she's gonna do upselling), but she explained that since this is advance booking u only need to add HKD 50 for 2 adult breakfast otherwise breakfast at the restaurant gonna coz me approx HKD 200 for 1. Thanks for that, its a great savings for me.
Arrival at the Hotel:
The staff opened the door and greeted us with a warm smile and to my surprise some of them namely Budi and Danny remember me (Last trip was July 2012) and offer me assistance with luggage and other stuffs. As always trying to make feel welcomed by making small chit chat which is very nice touch.
There's a minor problem with the booking because I had 2 booking confirmation and it confused the staff which I didn't mind to wait a bit longer since the problem was solved and I had a free upgrade to 34m2 Racecourse View Room with free Wi-Fi.
The King Size Bed was comfortable but I had to sleep in extra bed for the duration of stays. Now, this is the only thing that NEED improvement. The EXTRA BED was hard and I couldn't get a good nite sleep, and woke up with a back pain every morning and they charged you for HKD 400++ without breakfast for a nite.
Breakfast at the Kudos:
This is what I need to really pay attention, coz I didn't give high score for my last stay. Food was much improved with more varieties. They have Baby Chair for my baby girl and the SERVICE dont even ask, its excellent. The staff there greeted you with a smile and showed you to your seats and always listen to what our request with a warm smile.
The Checkout process was speedy and again only one minor problem, there's a F&B charge that may be belong to somebody else in my bill. The staff took them out in no time, which is great since i don't have to come into argument. Next time please really pay attention to the billing settlement procedure so there would be no more mistakes.
What you would expect from this hotel is EXCELLENT SERVICE with a WOW Experience from most of the staff!!! from the day you arrive till your departure, you are always in a good hands and most importantly you are felt welcomed by the friendliness of the staff. The Turnoff is only THE EXTRA BED! other than that I feel very satisfied with the service and DEFINITELY I WILL BE BACK to Crowne Plaza Causeway Bay whenever I visit Hong Kong.
THANK YOU TO THE MANAGEMENT!! Two Thumbs Up!! You guys Seem to listen to guest comment card and take action to improve and maintain your service at the highest level. Bravo!!!!
A Very Satisfied Guest
- Official Description (provided by the hotel):
- Situated in Causeway Bay, Crowne Plaza Hong Kong Causeway Bay is just 3 minutes’ walk to the renowned Times Square. The international brand business hotel offers 263 spacious guestrooms and suites featuring the high-tech Citywide In-room Mobile, WiFi and wired Internet connectivity, iPod Docking Entertainment Center, 5.1 Surround Sound System and a 42 inch LCD TV. Our Club at 28, rooftop swimming pool and fitness center are perfect for unwind. Kudos, the all-day-dining restaurant, features an extensive selection of international cuisine to appeal to all appetites. ... more less
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- Also Known As:
- Crowne Plaza Hotel Hong Kong Causeway Bay