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“Cement beds & freezing cold”

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Crowne Plaza Hotel Hong Kong Causeway Bay
Ranked #49 of 726 Hotels in Hong Kong
Certificate of Excellence
Reviewed 15 June 2014

Stay elsewhere!

The beds are like cement to sleep on. Even though they had a mattress topper on the bed, we had to request another one to make it a little softer. It was still very hard. The airconditioning throughout the hotel is set to an uncomfortable, freezing cold temperature setting. Even with our thermostat set to 29 degrees C in the room, We were still freezing. We had to wear our overcoats in the room and jackets in the rest of the hotel.

There are no 'soft door closing mechanisms' on the room doors and we were woken up early every morning by doors slamming when other guests left.

The staff are very good and is the hotel's only redeeming feature.

We changed rooms due to being put on the road side. Even though it was up high, we could still hear the traffic. The mountain view side is ok.

Rooftop bar - We were told that there was a private function at the roof top bar and that we couldn't use it. One of the reasons we booked the hotel was because of the bar and as hotel guests, we were told we couldn't use it! Later that evening, we asked a different staff member who told us to go straight in. It ended up not being our scene anyway and we left. We were the only caucasians in the bar so i think you might have to be Asian to be allowed in.

Room Tip: High up on the mountain side. Order extra mattress toppers and a heater.
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  • Stayed: May 2014, travelled as a couple
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1  Thank Onan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinkytong, Manager at Crowne Plaza Hotel Hong Kong Causeway Bay, responded to this reviewResponded 19 June 2014

Dear Sir or Madam,

Thank you for taking time to share your feedback regarding your recent stay with us. We sincerely apologize for any unpleasant feeling and inconvenience caused.

Your comments have been documented and will certainly be looked into. We will write a note in your guest profile that extra mattress toppers will be needed and arrange a room face to Leighton Hill if possible for your future stays.

Besides, we have passed the issues of air-conditioning and guest room door to our engineering department head. They will pay more attention when doing regularly maintenance. Thank you for bring up these issues.

We feel sorry that the rooftop bar Club@28 was closed when you stayed here but we are pleased to know that you appreciated it and booked our hotel because of it. Hope we still have chance to serve you next time.

Once again, thank you very much for staying with us. Look forward to seeing you again in the near future.

Best Regards,
Crowne Plaza Hong Kong Causeway Bay

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331 - 337 of 1,028 reviews

Reviewed 13 June 2014

An excellent business-class hotel in Wan Chai, so close to the shopping and sights, with a tram stop by the front door and Causeway Bay metro around the corner. As others have noted, the breakfast buffet is also very good, and the top-floor bar is a perfect area for relaxing. The rooms were very comfortable, and the racecourse view worth the cost. We found it the perfect hotel from which to play the tourist in Hong Kong.

Room Tip: High floor with racecourse view.
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  • Stayed: June 2014, travelled as a couple
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3  Thank JacopoPeri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2014

Can't fault a hotel that have staff that help out to the level we received. Arrived with not enough HK$ to settle taxi. So the concierge gave us the balance until we had time to visit the ATM. very neat clean hotel great sized rooms and the Sunday brunch was a winner.

Stayed: June 2014, travelled on business
3  Thank coupleofbeersaday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2014

Great hotel , stayed for 6 nights on business and location was perfect. Travelled into the Wan Chai office every day and not much £4.00 max in a taxi. Did not want to stay in Wan Chai area. The breakfast was amazing , everything you could imagine was there, the free wi fi in the room always worked and the amenities were also great in the room. We booked the Limo from the airport which was great , had cold water in the car and driver was pleasent. only tip is to leave plenty of time to get a taxi , on one occasion 5 taxis refused to take us into Wan Chai all wanting to go to Kowloon, rush hour is challenging to get a cab. Some days they had a person beckoning taxi's onto the forecourt and other times it was left to chance. Staff friendly and helpfull to . Would reccomend.

  • Stayed: May 2014, travelled on business
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Thank Ex-Hostie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

This is hotel is probably best for someone looking for a more value-priced option to Shang/ Conrad/ Hyatt. The rooms with the Happy Valley view are nice.

In contrast, the standard "Superior" view gives you the classic Causeway Bay view of other buildings, which made it less special. If I hadn't needed to be in Happy Valley, I would have preferred YMCA Salisbury Harbour View for a little less.

Pros
- New and fresh fit out. Bathroom particularly spacious and good lighting.
- Fitness center was quite spacious with nice view of hills relative to other HK hotels, but really only has cardio equipment.
- McDonalds, Starbucks and supermarket immediately across the street.
- Pool deck very nice this time of year.

Cons
- The young lady who checked me in had the warmth of an iceberg and was so robotic, she couldn't answer any questions that were "off script". She missed a few chances to upsell me.
- The "concierge" was someone who would look things up on the internet, but wasn't particularly knowledgeable about restaurants, etc.
- The fitness center lacked cleaning equipment to wipe down machines and the attendant wasn't always around to clean. Yuck and not healthy.
- It's a fair hike underground from the MTR station to Exit A Times Square and then to the hotel.
- Pictures on the web showed Nespresso machines, which do not come with the Superior room. Something above Nescafe is pretty common for most HK hotels these days.

Room Tip: Really best to pay for Happy Valley view.
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Stayed: May 2014, travelled solo
2  Thank Intrepid88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinkytong, Manager at Crowne Plaza Hotel Hong Kong Causeway Bay, responded to this reviewResponded 4 June 2014

Dear Sir or Madam,

Thank you for your review and your recent stay with us.

We are pleased to know that you appreciated the Happy Valley racecourse view of our hotel, an aspect of our hotel that is preferred by many of our guests.

Moreover, thank you for your valuable feedback about the fitness equipment and the hygiene issue of our fitness centre. Rest assured that we will alert and improve the cleanliness. Besides, thank you for bringing up the issue of our customer service. More training will be provided to our staff in order to enhance the level of customer service.

Your review will help us improve our service and hotel quality further. Thank you for staying with us. Look forward to seeing you again in the near future.

Best Regards,
Crowne Plaza Hong Kong Causeway Bay

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Reviewed 22 May 2014

My husband used some of his points to stay here when we visited HK in Feb. We had stayed in the Novotel in Nathan Rd, before coming to CP on HK Island. Our room faced the race course and had a wonderful view. The room was quite large even by western standards, with an amazing bathroom. Everything you could think of had been taken care of, even the inclusion of a mobile phone for contacting the room form anywhere in HK. There was a nice rooftop pool and gym, the former was not heated and the weather was far to cold for use. The hotel is close to the racecourse, which also hosts a running track. It is also in very close proximity to Times Square and Causeway Bay subway station. It was a wonderful way to finish the trip, we just loved our stay. The staff were very attentive too.

Room Tip: Rooms facing the race course have a better view.
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  • Stayed: March 2014, travelled as a couple
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1  Thank Gl0be_r0ver_girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2014

I stayed here in May during a business trip and I was not disappointed.the reception staff were courteous and welcoming as we're all staff.The breakfast was one of the best I've ever experienced fresh juices of all variety not just the usual packet stuff ,a huge range of cereals,nuts,hams,fruit,sweet pastry,English breakfast and of course the Chinese breakfast including noodles,spring rolls,soup,dim sum and the room was exceptionally well equipped and the huge bathroom had stunning views across the city the bed was the most comfortable I ever slept in and the pillows were extremely comfortable.A nice touch was the mobile phone supplied and also the international adapter.This is definitely well worth the money I will come back here.

  • Stayed: May 2014, travelled solo
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2  Thank heggers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Hong Kong Causeway Bay

Address: 8 Leighton Road, Causeway Bay, Hong Kong, China
Phone Number:
Region: China > Hong Kong
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#29 Family Hotel in Hong Kong
#34 Romantic Hotel in Hong Kong
#35 Business Hotel in Hong Kong
#46 Luxury Hotel in Hong Kong
Price Range: £180 - £362 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Hotel Hong Kong Causeway Bay 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Situated in Causeway Bay, Crowne Plaza Hong Kong Causeway Bay is just 3 minutes’ walk to the renowned Times Square. The international brand business hotel offers 263 spacious guestrooms and suites featuring the high-tech Citywide In-room Mobile, WiFi and wired Internet connectivity, iPod Docking Entertainment Center, 5.1 Surround Sound System and a 42 inch LCD TV. Our Club at 28, rooftop swimming pool and fitness center are perfect for unwind. Kudos, the all-day-dining restaurant, features an extensive selection of international cuisine to appeal to all appetites. ... more   less 
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Crowne Plaza Hotel Hong Kong Causeway Bay

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