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“Very rude receptionist. Stay away from this hostel”
Review of UK Deluxe Hostel

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UK Deluxe Hostel
Ranked #532 of 718 Hotels in Hong Kong
Manila, Philippines
Level 6 Contributor
155 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
“Very rude receptionist. Stay away from this hostel”
Reviewed 21 October 2012

By all means, do not stay in this hostel if you want to have a good stay in Hongkong even if you are on a budget. My friend booked 4 rooms for 2 nights for our group here. We arrived at midnight from Macau and met their very grouchy male receptionist. Surely, he should know that some guests do arrive at that time of the night and the least he could was be hospitable because we chose to stay in his crappy hostel.

Two of the rooms that we reserved were their family room, which was supposed to be good for 5. Yeah, it was good for 5 if you didn't need space to walk on or put your luggage. It was very small, to say the least. The 2 family rooms were situated beside each other so naturally, 10 of us were following the grouchy receptionist. He shouted that he was just that only 5 guests were allowed for the family room and even said that we couldn't understand English. My gosh! We're Filipinos and surely, we are known to be good English speakers. It's him who was not able to express himself clearly, correctly and courteously.

We felt so sad for some of our friends who were given a stock room or a room within the kitchen without aircon. Imagine! We paid the right amount and they were given those rooms. The occupants of those rooms had asthma attack so one of our male companions confronted the grouchy receptionist and had a shouting match with him because he wouldn't give them another room. This guy does not know the word courtesy and good customer service. No wonder, he was always in a shouting match with other guests. At one time, there was too much noise and swearing that we thought the white guy was already beating him up out of rage.

Good thing the other receptionist was nothing like him. She apologized for his behavior but that's not enough. There are a lot of okay hostels in TST. Better read the reviews here in Trip Advisor first. Stay anywhere but here unless if you want to have the worst time of your life in Hongkong. I felt sad for some of our companions who went to this country. Hongkong is a great country and it was just unfortunate that they had this experience. Never again.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank purplefrance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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30 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
Barcelona, Spain
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 October 2011

Tiny, unaired rooms, filthy bathrooms. They didn't change the bed linen when a guest leaves the place! Full of bedbugs, I saw quite a few of them and got hundreds of bites during my 4 nights stay in a dorm room.
The only good thing about this place is its location.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank CML007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Hong Kong hotels

Rotterdam
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 6 February 2011

Do not stay in this hostel.
The room is just like cemetery. I know the hotel room is small in HK. But this is the smallest room and has some RATS playing around the roof and COCKROACHS on the bed. The owner is very RUDE and robbed my deposit.
This is the fact. You can try to stay, but please don't bring your family. It's really traumatic.

  • Stayed January 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
22 Thank RichardvBosch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about UK Deluxe Hostel

Property: UK Deluxe Hostel
Address: Block A, 3rd Floor, ChungKing Mansion, 36-44 Nathan Road, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Kitchenette Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #532 of 718 Hotels in Hong Kong
Price Range (Based on Average Rates): £
Hotel Class:2 star — UK Deluxe Hostel 2*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travel Republic (UK) and HotelQuickly so you can book your UK Deluxe Hostel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Uk Deluxe Hotel Hong Kong
UK Deluxe Hostel Hong Kong

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