By all means, do not stay in this hostel if you want to have a good stay in Hongkong even if you are on a budget. My friend booked 4 rooms for 2 nights for our group here. We arrived at midnight from Macau and met their very grouchy male receptionist. Surely, he should know that some guests do arrive at that time of the night and the least he could was be hospitable because we chose to stay in his crappy hostel.
Two of the rooms that we reserved were their family room, which was supposed to be good for 5. Yeah, it was good for 5 if you didn't need space to walk on or put your luggage. It was very small, to say the least. The 2 family rooms were situated beside each other so naturally, 10 of us were following the grouchy receptionist. He shouted that he was just that only 5 guests were allowed for the family room and even said that we couldn't understand English. My gosh! We're Filipinos and surely, we are known to be good English speakers. It's him who was not able to express himself clearly, correctly and courteously.
We felt so sad for some of our friends who were given a stock room or a room within the kitchen without aircon. Imagine! We paid the right amount and they were given those rooms. The occupants of those rooms had asthma attack so one of our male companions confronted the grouchy receptionist and had a shouting match with him because he wouldn't give them another room. This guy does not know the word courtesy and good customer service. No wonder, he was always in a shouting match with other guests. At one time, there was too much noise and swearing that we thought the white guy was already beating him up out of rage.
Good thing the other receptionist was nothing like him. She apologized for his behavior but that's not enough. There are a lot of okay hostels in TST. Better read the reviews here in Trip Advisor first. Stay anywhere but here unless if you want to have the worst time of your life in Hongkong. I felt sad for some of our companions who went to this country. Hongkong is a great country and it was just unfortunate that they had this experience. Never again.
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- Also Known As:
- Uk Deluxe Hotel Hong Kong
- UK Deluxe Hostel Hong Kong