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“fantastic experience in a beautiful, understated hotel”
Review of The Upper House

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The Upper House
Ranked #1 of 718 Hotels in Hong Kong
Certificate of Excellence
Portland, OR
Level 6 Contributor
103 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“fantastic experience in a beautiful, understated hotel”
Reviewed 30 April 2011

The hotel is beautifully designed...very simple, but elegant. Service was great...inobtrusive, but there when you needed it. Location is great...just walk out the door to Pacific Place and you're steps away from the underground rail, which takes you just about anywhere in a few minutes. The room was large by any city standards and very comfortable. The maxi bar and cool amenities bag were the little extras that made good into great. Loved it!

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bongomoppet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (547)
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Montreal
Level 3 Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 30 April 2011

The Upper House is nothing short of outstanding. I am finishing my one nights stay and wish I could stay longer.
The service is outstanding. It is attentive yet unobtrusive, they cover every angle and do it very discreetly.
I am staying in a 70 suite. The room is huge, outside of a suite at any other hotel it is as large as you can get in Hong Kong.
The bed is super comfy with great quality linens. The decor is cool and clean, it actually turns out to be very soothing as the colours are soft and warm.
The lighting and technology are all top notch. The 42" HD TV with added speakers for surround sound is great. The remote control for the curtains are also very handy.
The bathroom is a highlight. I have staid at many hotels but this one wins hands down for it's sheer size and looks. The rain forrest shower is immense. The free standing tub is outstanding and the TV built into the mirror in front of you is very cool.
The dressing room is a nice touch, if my wife was with me she would love it.
The location is on the Hong Kong side and is above Pacific place shopping mall which will more than serve your shopping needs. If you wish to explore which is what you should do while in Hong Kong there is a lot to see right outside the door.
The in room amenities are outstanding and first quality and the free mini bar except for wine is a great touch. If there is one critique and only one the gym on the 48th floor is quite small and to my knowledge there is no swimming pool.
Overall this is a first class property and well worth the price of admission. I would highly recommend it. It is nothing short of outstanding.

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RichieCMontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 April 2011

Beautiful contemporary interiors, stunning harbour views. Too bad the service is cold and un-attentive. Both on check in and check out, staff stood inside the doors and did nothing to help with our luggage. Rooms are expensive, but once you are there everything is included (internet, mini-bar, we also had breakfast). Location could be good (if you like shopping in malls), but if you want to be in the heart of the business district this is not it. We actually found it a bit annoying as it is a bit too far to walk, and for a short cab ride we had to wait in long taxi lines.

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank xiaochi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level 3 Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 April 2011

Ill keep this one short.......The hotel was new clean sharp and with great attention to detail: absolutely excellent.
I even got a free upgrade to a suite, which sadly was wasted as i was alone and not with my wife.
The only downside was that the hotel being quite new and poorly sign posted was difficult for the taxis to find.
I have stayed in many many 5 star hotels around the world and the rooms here were up there. Well done !

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlexD63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exeter, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 April 2011

Having read many reviews we selected the Upper House for a 4 night stay to celebrate our silver wedding anniversary and we were certainly not disapointed.

Excellent location some 50 metres from the entrance to the Pacific Place shopping mall and a short walk through the park to the Peak tram.

The entrance is understated and at first glance it could be mistaken as the garage to the adjoining Marriott.

Spacious modern rooms with every possible amienety. Large bath / shower area with R E N toiletries supplied.

The Michelin 1 star restaurant is located on the 49th floor and has views over the harbour which when enjoying dinner includes the daily 8pm light show. Good selection of well presented delicious food.

All the staff were very polite and friendly with those at breakfast in particular going out of their way to make us feel at home and we felt they regarded us as friends rather than customers.

A nice touch was the unexpected delivery of champagne and strawberries to our room on our anniversary.

If you are looking for a modern hotel in a convenient location providing lovely rooms and quality dining then this is the hotel for you.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sue_and_Paul_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
220 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed 10 April 2011

The Upper House was again an amazing experience even though it is becoming quite popular now. The hotel bar is buzzing with locals and expats, even so much so that it is now locally known as the 'expat swinger bar'. Service is impeccable, the staff go out of their way to make each persons stay 'that little bit special'. Even Mr or Mrs Average is treated like minor royalty, even though celebs now have started invading the place.

Room Tip: Use the upstairs lounge. Serene.
See more room tips
  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sol500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sao paulo
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 April 2011

It was my second time in HK (before I stay in the four seasons) and I can say it’s one of the best hotels I stay in the world. Everything of the hotels it’s perfect.
The location in Hong Kong Island, up the Pacific Place, has any place by short walk, restaurants, parks and, of course the shops.
The room was fantastic; I stay in harbor view, with all the amenities and gadgets you like. The bathroom huge, the bathtub has a fantastic view and the rain shower was beyond my expectation.
The restaurant have very good food and the bar it’s a place to see and been seen.
I highly recommend this hotel for everyone.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank afehr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Upper House

Property: The Upper House
Address: Pacific Place, 88 Queensway, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Admiralty
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Hong Kong
#1 Luxury Hotel in Hong Kong
#1 Business Hotel in Hong Kong
#2 Family Hotel in Hong Kong
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Upper House 5*
Number of rooms: 117
Official Description (provided by the hotel):
The Upper House is a highly individualized small luxury hotel designed by Hong Kong architect Andre Fu. The hotel’s 117 rooms (including 21 suites and 2 penthouses) start at 730sq ft – the largest in Hong Kong. They feature wonderfully spacious bathrooms and dressing areas, and offer either scenic harbour or island views. Calming and contemporary, the rooms are designed to provide a sense of relaxation, warmth and understated luxury. ... more   less 
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Also Known As:
The Upper House Hotel Hong Kong
The Upper House Hong Kong

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