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“Amazing Hotel, Superb Service”
Review of The Upper House

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The Upper House
Ranked #1 of 727 Hotels in Hong Kong
Certificate of Excellence
Reviewed 16 June 2012

This was the first time we have stayed at The Upper House and we absolutely loved it. The rooms are modern but with character with the most amazing bathroom we have ever seen (and we have stayed in many high end hotels!!). The service is personalized and attentive. The whole atmosphere is of a private boutique hotel with the amenities, service and rooms of a luxury 5 star hotel. We would definitely stay again.

Stayed: June 2012, travelled with family
1  Thank Amelia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, Manager at The Upper House, responded to this reviewResponded 18 June 2012

Dear Amelia

Thank you very much for your recent patronage. We also very much appreciate the time you took to write about your experience on tripadvisor

We are happy to know that you like the design of the hotel as well as our service culture.

Please do try to return soon again! Do not hesitate to contact me personally if I may assist with any future reservation at any Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,867 - 1,873 of 2,392 reviews

Reviewed 15 June 2012

Second time at the Upper House. It is an amazing hotel. The rooms are very well appointed - very comfortable beds; good sofa area; good desk area, excellent wifi; and excellent bathrooms. Great free snacks and toiletries provided in the rooms.

Hotel has very nice outside garden, great restaurant and nice bar too.

The staff have a great service culture and are really keen to help you and make your stay as easy and as pleasant as possible. Also, impressed that they try hard to remember your name and use it.

Location is really good - just a few minutes walk to the Admiralty metro stop - and that is a good stop for getting around HK island and over to Kowloon.

Very much hope to return!

Room Tip: Ask for a harbour view
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  • Stayed: June 2012, travelled on business
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Thank Mr&MrsWilko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, Manager at The Upper House, responded to this reviewResponded 18 June 2012

Many thanks for having taken the time to write such a detailed review on tripadvisor
Thank you very much for calling us “amazing”.

We are happy to know that not only the design of the hotel impresses you but also the service culture we try to upkeep since our opening in 2009.

Please do try to return soon again! Do not hesitate to contact me personally if I may assist with any future reservation at any Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2012

What more could I say about this hotel! As the staff say – our house is your home. This was certainly the case from reservation through to post-stay follow up. An exemplary experience. No wonder it has been included in the 2012 Conde Nast list for best hotel room in the world.

We are very regular international business travellers and the Trip Advisor contributors gave us confidence to stay here for a short vacation – and we had high expectations.

The hotel surpassed these.

Nothing was a bother, everything done with a smile and thought. Whether it be organising a booking at a nearby top restaurant (and unbeknown to us organising a premium window table) to booking four people into Cafe Grey for dinner at 30min notice on a Friday evening to supplying a zippered travel bag to use for extra luggage.

The rooms are HUGE (by any city’s standard, but especially in Hong Kong). More like an apartment with a large privacy door between the dressing, bathroom and toilet area. The insulation was so good that you could not hear anyone from part of the room/suite or guests in any adjacent rooms. Although contributors have kindly shared their photos I have added only one (of the view from window). At check in we were met by Paul who personally escorted us to the room and gave an orientation. Complimentary bar fridge, Illy coffee pod machine and snacks in appropriately named containers (like ’yummy’ for the baby M&Ms). Wonderful REN products through the bathroom and a giant bathtub (including bath salts and grooming products) with separate TV to watch or listen to your ipod. There was also a huge walk in Vichy shower. A real treat.

Although we ate at a number of top restaurants, we found Cafe Grey (on level49) to have a very high standard – both for breakfast and dinner. Very generous and wide range of choice for breakfast, good coffee (hard to find in Hong Kong) and wonderful dinner (the salmon and chicken main courses were highlights for me).

It was a different world to the adjacent Marriott hotel. More intimate, calm and personal... and for a similar price. To me there was no comparison.

I can’t wait to return and separately to plan a trip to stay in Beijing at the sister hotel, the Opposite House

  • Stayed: June 2012, travelled as a couple
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Thank Whiskie8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, Manager at The Upper House, responded to this reviewResponded 18 June 2012

Many thanks for having taken the time to write such a detailed review on tripadvisor
We are very delighted to know that you describe your experience at “our house” as exemplary.

We do try to be different then other more traditional hotels. We are also happy to know that you are planning a trip to our sister hotel, The Opposite House Beijing.

Please do not hesitate to contact me personally if I may assist with any future reservation at any Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2012

I visit my friend for lunch and wine here. The service was amazing. The room is sick, not your typical one. Love the bathroom view ofnthe city. Love the restaurant on the rooftop of the hotel. Excellent

  • Stayed: January 2012, travelled on business
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1  Thank feistera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, Manager at The Upper House, responded to this reviewResponded 11 June 2012

Many thanks for your review on tripadvisor
It is great to hear that you enjoyed your time at The Upper House.

We hope to see you hopefully back soon again. Please do not hesitate to contact me directly in the future if I may assist with any reservations at “our house” or any other Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2012

This is a great place for lunch as well as dinner, you need to book. It is located on the top floor and the service and decor are fantastic. The food is of very high quality , presentation is great.
A visit to the bathroom is a must for the ladies !! Its not the cheapest place in town, but is a great place to take the girls for lunch .

  • Stayed: May 2012, travelled with friends
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Thank wornoutmummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, Manager at The Upper House, responded to this reviewResponded 4 June 2012

Many thanks for your review of Café Gray Deluxe
It is wonderful to hear that you enjoyed your meals.

We hope to see you hopefully back soon again. Please do not hesitate to contact me directly in the future if I may assist with any reservations at The Upper House or any other Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2012

This is definitely one of the best hotel I have stayed in. The efficiency of service, open mini bar, bath tub with full amenities with LCD screen in front when you soak, Bose system, Iphone as room service, really, impressed beyond words. We had a great view from our room as well.

Anytime to Upper house again!

  • Stayed: September 2011, travelled as a couple
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1  Thank Wineholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, Manager at The Upper House, responded to this reviewResponded 29 May 2012

Many thanks for your review on tripadvisor.com!
To call us “awesome” and more is truly a compliment.

It is wonderful to hear that you had a great time at “our house” and you were impressed by our service.

We hope to see you hopefully back soon again. Please do not hesitate to contact me directly in the future if I may assist with any reservations at The Upper House or any other Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2012

I have not been pleasantly surprised by a hotel room for a long time ! As others have said, a very different hotel. Note that some taxi drivers do not know this place, but this is just opposite Shangri-La. Soft drinks/water and peanuts etc are free in the mini-bar which is very handy for travellers. Bathroom is exceptional, can't describe it here enough. Wonderful ambience. good connectivity for IT. Lots of little things provided - thus convenient for a business traveller. Helpful staff as well, even though there are not many of them to be seen. A bit on the expensive side though. Gym is a bit small. No swimming pool.

Room Tip: ask for view
See more room tips
  • Stayed: May 2012, travelled on business
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2  Thank luke_speedos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, Manager at The Upper House, responded to this reviewResponded 29 May 2012

Dear Luke

Thank you very much for your review and you recent patronage of “our house”.
It is great to hear that you had a pleasant stay. The taxi drivers might indeed be challenged with various addresses in town. Have you seen our taxi cards in both English and Chinese which should help to get around in Hong Kong?

We hope to see you hopefully back soon again. Please do not hesitate to contact me directly in the future if I may assist with any reservations at The Upper House or any other Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Upper House

Address: Pacific Place, 88 Queensway, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Admiralty
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Hong Kong
#1 Luxury Hotel in Hong Kong
#1 Business Hotel in Hong Kong
#2 Family Hotel in Hong Kong
Price Range: £385 - £610 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Upper House 5*
Number of rooms: 117
Official Description (provided by the hotel):
The Upper House is a highly individualized small luxury hotel designed by Hong Kong architect Andre Fu. The hotel’s 117 rooms (including 21 suites and 2 penthouses) start at 730sq ft – the largest in Hong Kong. They feature wonderfully spacious bathrooms and dressing areas, and offer either scenic harbour or island views. Calming and contemporary, the rooms are designed to provide a sense of relaxation, warmth and understated luxury. ... more   less 
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Also Known As:
The Upper House Hotel Hong Kong
The Upper House Hong Kong

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