We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Fabulous”
5 of 5 bubbles Review of The Upper House

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Upper House
Ranked #1 of 716 Hotels in Hong Kong
Certificate of Excellence
Melbourne
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Fabulous”
5 of 5 bubbles Reviewed 18 June 2012

Great location with great views - best of all was the shower (best ever) and the bed was just so right. Cafe Grey was worth a re-visit too. We'll be back!

Room Tip: Don't pay extra for harbour views - island view is better. Their pick-up/drop off to/from airpo...
See more room tips
  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Okker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, Manager at The Upper House, responded to this review, 21 June 2012
Many thanks for your review on tripadvisor. We are happy to hear that you describe your stay as fabulous!

Please do try to return soon again! Do not hesitate to contact me personally if I may assist with any future reservation at any Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,087 reviews from our community

Traveller rating
    1,921
    124
    29
    7
    6
See reviews for
262
752
164
606
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (531)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 16 June 2012 via mobile

This was the first time we have stayed at The Upper House and we absolutely loved it. The rooms are modern but with character with the most amazing bathroom we have ever seen (and we have stayed in many high end hotels!!). The service is personalized and attentive. The whole atmosphere is of a private boutique hotel with the amenities, service and rooms of a luxury 5 star hotel. We would definitely stay again.

Stayed June 2012, travelled with family
Helpful?
1 Thank Amelia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, Manager at The Upper House, responded to this review, 18 June 2012
Dear Amelia

Thank you very much for your recent patronage. We also very much appreciate the time you took to write about your experience on tripadvisor

We are happy to know that you like the design of the hotel as well as our service culture.

Please do try to return soon again! Do not hesitate to contact me personally if I may assist with any future reservation at any Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
261 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
5 of 5 bubbles Reviewed 15 June 2012

Second time at the Upper House. It is an amazing hotel. The rooms are very well appointed - very comfortable beds; good sofa area; good desk area, excellent wifi; and excellent bathrooms. Great free snacks and toiletries provided in the rooms.

Hotel has very nice outside garden, great restaurant and nice bar too.

The staff have a great service culture and are really keen to help you and make your stay as easy and as pleasant as possible. Also, impressed that they try hard to remember your name and use it.

Location is really good - just a few minutes walk to the Admiralty metro stop - and that is a good stop for getting around HK island and over to Kowloon.

Very much hope to return!

Room Tip: Ask for a harbour view
See more room tips
  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mr&MrsWilko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, Manager at The Upper House, responded to this review, 18 June 2012
Many thanks for having taken the time to write such a detailed review on tripadvisor
Thank you very much for calling us “amazing”.

We are happy to know that not only the design of the hotel impresses you but also the service culture we try to upkeep since our opening in 2009.

Please do try to return soon again! Do not hesitate to contact me personally if I may assist with any future reservation at any Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
94 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 14 June 2012

What more could I say about this hotel! As the staff say – our house is your home. This was certainly the case from reservation through to post-stay follow up. An exemplary experience. No wonder it has been included in the 2012 Conde Nast list for best hotel room in the world.

We are very regular international business travellers and the Trip Advisor contributors gave us confidence to stay here for a short vacation – and we had high expectations.

The hotel surpassed these.

Nothing was a bother, everything done with a smile and thought. Whether it be organising a booking at a nearby top restaurant (and unbeknown to us organising a premium window table) to booking four people into Cafe Grey for dinner at 30min notice on a Friday evening to supplying a zippered travel bag to use for extra luggage.

The rooms are HUGE (by any city’s standard, but especially in Hong Kong). More like an apartment with a large privacy door between the dressing, bathroom and toilet area. The insulation was so good that you could not hear anyone from part of the room/suite or guests in any adjacent rooms. Although contributors have kindly shared their photos I have added only one (of the view from window). At check in we were met by Paul who personally escorted us to the room and gave an orientation. Complimentary bar fridge, Illy coffee pod machine and snacks in appropriately named containers (like ’yummy’ for the baby M&Ms). Wonderful REN products through the bathroom and a giant bathtub (including bath salts and grooming products) with separate TV to watch or listen to your ipod. There was also a huge walk in Vichy shower. A real treat.

Although we ate at a number of top restaurants, we found Cafe Grey (on level49) to have a very high standard – both for breakfast and dinner. Very generous and wide range of choice for breakfast, good coffee (hard to find in Hong Kong) and wonderful dinner (the salmon and chicken main courses were highlights for me).

It was a different world to the adjacent Marriott hotel. More intimate, calm and personal... and for a similar price. To me there was no comparison.

I can’t wait to return and separately to plan a trip to stay in Beijing at the sister hotel, the Opposite House

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Whiskie8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, Manager at The Upper House, responded to this review, 18 June 2012
Many thanks for having taken the time to write such a detailed review on tripadvisor
We are very delighted to know that you describe your experience at “our house” as exemplary.

We do try to be different then other more traditional hotels. We are also happy to know that you are planning a trip to our sister hotel, The Opposite House Beijing.

Please do not hesitate to contact me personally if I may assist with any future reservation at any Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 7 June 2012

I visit my friend for lunch and wine here. The service was amazing. The room is sick, not your typical one. Love the bathroom view ofnthe city. Love the restaurant on the rooftop of the hotel. Excellent

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank feistera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, Manager at The Upper House, responded to this review, 11 June 2012
Many thanks for your review on tripadvisor
It is great to hear that you enjoyed your time at The Upper House.

We hope to see you hopefully back soon again. Please do not hesitate to contact me directly in the future if I may assist with any reservations at “our house” or any other Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 29 May 2012

This is a great place for lunch as well as dinner, you need to book. It is located on the top floor and the service and decor are fantastic. The food is of very high quality , presentation is great.
A visit to the bathroom is a must for the ladies !! Its not the cheapest place in town, but is a great place to take the girls for lunch .

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank wornoutmummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, Manager at The Upper House, responded to this review, 4 June 2012
Many thanks for your review of Café Gray Deluxe
It is wonderful to hear that you enjoyed your meals.

We hope to see you hopefully back soon again. Please do not hesitate to contact me directly in the future if I may assist with any reservations at The Upper House or any other Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 May 2012

This is definitely one of the best hotel I have stayed in. The efficiency of service, open mini bar, bath tub with full amenities with LCD screen in front when you soak, Bose system, Iphone as room service, really, impressed beyond words. We had a great view from our room as well.

Anytime to Upper house again!

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wineholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, Manager at The Upper House, responded to this review, 29 May 2012
Many thanks for your review on tripadvisor.com!
To call us “awesome” and more is truly a compliment.

It is wonderful to hear that you had a great time at “our house” and you were impressed by our service.

We hope to see you hopefully back soon again. Please do not hesitate to contact me directly in the future if I may assist with any reservations at The Upper House or any other Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hong Kong hotels
Tsim Sha Tsui
Hotel ICON
Hotel ICON
#4 of 716 in Hong Kong
5.0 of 5 bubbles 5,456 reviews
West Kowloon
The Ritz-Carlton, Hong Kong
Central
The Landmark Mandarin Oriental, Hong Kong
Show Prices
Show Prices
Show Prices
Central
Four Seasons Hotel Hong Kong
Central
Mandarin Oriental, Hong Kong
Tsim Sha Tsui
The Langham, Hong Kong
The Langham, Hong Kong
#13 of 716 in Hong Kong
4.5 of 5 bubbles 3,436 reviews
Show Prices
Show Prices
Show Prices

Been to The Upper House? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Upper House

Property: The Upper House
Address: Pacific Place, 88 Queensway, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Admiralty
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Hong Kong
#1 Business Hotel in Hong Kong
#1 Romantic Hotel in Hong Kong
#2 Family Hotel in Hong Kong
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Upper House 5*
Number of rooms: 117
Official Description (provided by the hotel):
The Upper House is a highly individualized small luxury hotel designed by Hong Kong architect Andre Fu. The hotel’s 117 rooms (including 21 suites and 2 penthouses) start at 730sq ft – the largest in Hong Kong. They feature wonderfully spacious bathrooms and dressing areas, and offer either scenic harbour or island views. Calming and contemporary, the rooms are designed to provide a sense of relaxation, warmth and understated luxury. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Ebookers, Expedia, Booking.com, Hotels.com, Ctrip TA, Agoda, Southall Travel, TravelUp, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your The Upper House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Upper House Hotel Hong Kong
The Upper House Hong Kong

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing