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“best hotel experience ever”
Review of The Upper House

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The Upper House
Ranked #1 of 719 Hotels in Hong Kong
Certificate of Excellence
Singapore, Singapore
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“best hotel experience ever”
Reviewed 8 November 2010

modern minimalist but warm decor. All that one could wish for ie Free mini bar, free snacks. Great views , space in abundance. Little extras such as free wifi , complimentary shoe shine. Add a great cafe on the top floor, proximity to pacific place mall . Perfect just perfect. I'll be BACK !

  • Stayed November 2010, travelled on business
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    • Location
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Helpful?
1 Thank brandon c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,127 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (537)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Sydney, Australia
Level Contributor
145 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 7 November 2010

I am a frequent business traveller and to be totally honest am totally sick of hotel rooms. I am lucky enough to stay in some excellent hotels but work is still work and most hotels feel like work.

When it was time to take my wife on her first overseas trip I needed to find somewhere very special. I did loads of research on Trip Advisor and decided on The Upper House. I just cannot find a bad word to say about the place, in short;

The rooms are amazing, every room is high so the views are to die for.
The bathroom is incredible. We have taken lots of photos and plan on replicating it the next time we build.
The service is very professional and first rate.
The restaurant is very good with a good selection to choose from.
I wish every check in was so simple and easy. No stopping, straight to your room.
Love the iPod and being able to order room service electronically.
How many hotels offer free mini bar including chocolates, biscuits and drinks? We used very little but that's not the point, we could of and that meant something.
It's centrally located and close to everything.
The shopping centre has a brilliant grocery store in the basement, I have never seen a range of products like this. if you stay here make sure you go down and check it out!
Wi-Fi is free and very fast.

Taxis generally found it hard to get there, just tell them the Marriott or the Hilton, they are all near by.

If you want to stay somewhere where you feel special this is the place. Only problem is I have set the bar too high. My wife thinks this is the life I lead on every trip, I wish!!

I highly recommend spending some time at The Upper House.

  • Stayed October 2010, travelled as a couple
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Helpful?
1 Thank SWCSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 November 2010

This is a great boutique hotel! The rooms are very modern, super high quality and spacious, and the bathroom is one of the best I have seen. It is a paperless hotel, with checkin done on an iPad and all room services accessed via an iPod Touch (very cool). The staff are great; very friendly and helpful. There is a great bar/restaurant on the top floor with a stunning view of the harbour. The location is great - not that anything is too far away in Hong Kong. The hotel sits above the Pacific Fair Shopping Centre with just about every conceivable brand store imaginable. The only negative is that, as a boutique hotel, there is no pool or spa - but there are lots of options (especially on the spa front). Its not cheap, but you wouldn't expect it to be.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank TJLM44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 October 2010

They have perfectly thought out everything from the room design to amenities!
Free WIFI, gratis mini bar, and a real espresso machine in room. The level of design through out the hotel is superb. The rooms are among the best anywhere, and likely the largest in HK.
Would pick this over the Four Seasons and other 5 star hotels (which I've stayed at) in HK.

  • Stayed October 2010, travelled on business
    • Value
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Helpful?
1 Thank wlw191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
217 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
Reviewed 25 October 2010

An amazing addition to the HK hotel scene. Rooms are big, super-sized windows offer spectacular views, interior decoration is serene. The complimentary bar/espresso machine/snacks are fab. The less experienced traveler might find the pared down 'general services' a little sub-standard (concierge, reception and bell hop is all one - 'guest experience'). The restaurant on the top floor is highly recommendable, with a bar area that hums for drinks. The gym is a bit basic (two exercise bikes, two or three running machines), but with good attendants.

  • Stayed October 2010, travelled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank sol500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
India
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 17 October 2010

We had originally made reservations at The JW Marriot and then decided to change to The Upper House as we wanted the more personalized experience of a boutique hotel. This was a HUGE mistake.
2 days after checkout, the hotel sent me an email that they would be debiting HKD 2500 from my credit card due to a fault in the hotels window blinds that they subsequently discovered. This was absolutely shocking as an Upper House staff had checked the room during the time we checked out and had failed to notice anything.
Despite emails to them they have gone ahead and billed our credit card for the amount and have refused to roll back the said amount.
Staying there was a HUGE mistake and we will not go back there during our subsequent trips.

  • Stayed October 2010, travelled as a couple
    • Value
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Helpful?
26 Thank SambhaIndia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 13 October 2010

I admit to being nervous about staying at Upper House. A self-confessed Four Seasons Hong Kong junkie, I thought that no hotel could ever match its impeccable service, stunning location, unbelievable facilities and F&B. Boy, was I wrong. Upper House just blew me away - exceeded all expectations and then some. I had more OMG moments in this smallish, stunning boutique hotel in the very convenient Pacific Place than I care to remember. Let’s start with reception: nice and discrete ground floor welcome, warm and enthusiastic without being gushy from an impeccably groomed and professional team. It also smelled gorgeous. We were terribly early (7:30am) and not expecting our rooms to be ready. No problem at all, and a suite upgrade to boot! Immediately whisked away for a comfortable in-room check-in, we had our first OMG moment – the jaw-dropping views of HKG harbour. Then we focussed on the room, HUGE barely describes it. Sprawling more like it, and oh so comfortable. More OMG moments followed – the fit-out and interior detailing all extraordinary. Beautiful timbers, impeccable craftsmanship, easy to operate touch-button controls for everything; brilliant lighting, TV and in-built sound system wiring the iPod to all rooms, including bathroom. A minibar with complimentary beer, soft drinks and juices – there is a God! And oh, what a bathroom – two rooms actually, one with twin vanities and TWO inbuilt dressing tables and stools, separate loo and more space than you’ll every use; then into a corridor, up some broad, flat, LED under-lit stairs to the pièce de résistance, the ‘bath’ room. A free-standing, centre-of-room bath surrounded by picture windows with HKG and its harbour spread beneath you. Covetous REN products complemented this spectacular offering. Tucked behind, a large cubicle with rain-shower seemed almost superfluous but equally inviting.
It was then off to Café Gray Deluxe for breakfast and service that was so sharp and on-the-ball it almost made you weep with joy. Highly attentive, knowledgeable and thoroughly accommodating, staff could not do enough. You knew they really cared. Needless to say the food was beyond delicious and the coffee, without doubt, the best in town. We returned later for afternoon tea (book through a Virtuoso travel agent and it's complimentary, as was the room upgrade) and the best I’ve ever had – so contemporary, flavoursome and original it puts all the others to shame. Sorry Peninsular, your high-tea is well and truly trumped here. The adjacent bar proved a knock-out venue for cocktails that evening – very pricey but with the level 49 views and supremely comfortable all-window nooks it was incomparable. The interior design and comfort here and in the café brings more OMG moments.
No, there is neither pool nor spa at Upper House, only a small but useful gym. No big deal though - I popped 20m across the road to the Shangri-la to do all that. Great facilities and not the least bit inconvenient. And a pool that almost rivals the Four Seasons’.
Upper House was one hotel I never wanted to leave. A flask of warm milk and cookies on turndown was a nice touch but the take-away espresso waiting at 5:45am on checkout really sold me. I’ll return to the Four Seasons when I feel like a resort-type stay, but every other time I’ll be back to Upper House. It was like being in the home you might create in your dreams.

  • Stayed October 2010, travelled with friends
    • Value
    • Location
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Helpful?
4 Thank Seanno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Upper House

Property: The Upper House
Address: Pacific Place, 88 Queensway, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Admiralty
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Hong Kong
#1 Romantic Hotel in Hong Kong
#1 Business Hotel in Hong Kong
#2 Family Hotel in Hong Kong
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Upper House 5*
Number of rooms: 117
Official Description (provided by the hotel):
The Upper House is a highly individualized small luxury hotel designed by Hong Kong architect Andre Fu. The hotel’s 117 rooms (including 21 suites and 2 penthouses) start at 730sq ft – the largest in Hong Kong. They feature wonderfully spacious bathrooms and dressing areas, and offer either scenic harbour or island views. Calming and contemporary, the rooms are designed to provide a sense of relaxation, warmth and understated luxury. ... more   less 
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Also Known As:
The Upper House Hotel Hong Kong
The Upper House Hong Kong

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