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“Beautifully-kept hotel with stellar service”
Review of EAST Hong Kong

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EAST Hong Kong
Ranked #34 of 719 Hotels in Hong Kong
Certificate of Excellence
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Beautifully-kept hotel with stellar service”
Reviewed 2 September 2013

My girlfriend and I have just returned from a 3-week trip to Asia, which began with 3 nights at EAST. What an extraordinary hotel. Everything about the stay was exceptional; the service was first-class and we were made to feel so welcome from the minute we arrived. And as for the view from our room of the Harbour.. absolutely stunning. We will definitely return!

Room Tip: Choose a harbour view room on a high floor - it is worth every penny.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GioBoccaccio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darraya, Manager at EAST Hong Kong, responded to this review, 3 September 2013
On behalf of the entire team at EAST, Hong Kong, thank you for your excellent review. It was a pleasure to host you and your family during your recent visit. We are delighted to learn that your stay was exceptional and that the level of service provided by our team exceeded expectations. Your wonderful compliments have been shared with the team and we are all very proud and appreciative, and we look forward to your next visit.

Warm Regards,

David Arraya
Hotel Manager
EAST, Hong Kong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,111 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (324)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Singapore, null, Singapore
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 29 August 2013

I had stay 4nights at this hotel. I really enjoyed my stay at East Hong Kong .
Make sure you ask for high floor and harbour view room.
Hotel provide free wifi for all guest. Hotel provide excellent service from the time we check in.
Taikoo mtr is just next to the hotel so it's very convenient. This is a nice modern hotel. Hotel is not packed with tour group. Majority are business traveler or individuals. Maybe is because of the location a bit out of major shopping area. But I find it is absolutely okay.
The mall is just next door and is linked to the hotel. The best part is There is no wifi at the shopping mall, and if you need wifi while shopping half way, you just need to walk to the aerobridge between the mall and the hotel, you will get free wifi.
I will definite return to stay at this hotel again.

Room Tip: High floor is a must
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  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darraya, Manager at EAST Hong Kong, responded to this review, 3 September 2013
We are grateful that you took the time to share your experience with the rest of the TripAdvisor community, and we thank you for your kind words. We appreciate you highlighting the excellent service throughout your stay and we will certainly review your comments with the team. You are absolutely right when you mention that our harbour rooms are a must, the view is truly breathtaking. We hope you'll make your way back to Taikoo Shing and EAST, Hong Kong very soon.

Kind Regards,

David Arraya
Hotel Manager
EAST, Hong Kong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
44 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 18 August 2013

The hotel is right at the MTR station and a large shopping mall. Very good rate considering the hotel price in Hong Kong.

I was "upgraded" to a conner room at level 16. Level 16 sounds high but the hotel is surounded by many tall apartment blocks, it means you have to close the curtain all the time and have no view at all.

The shower session in my room is terribly designed. No door/partition between the room and the shower area. I had to ask my visitors to go to the lobby when I needed a quick shower. I hate it so much and it doesn't make sense. I made the complaint to the front desk, they said it is the design for the corner rooms. OMG - I didn't request the corner room at the first plance, and at least, the check-in staff should tell the guests when they decided to "upgrade" them to a corner room. So lack of common sense and caused the foolish trouble to the guests.

Additonally, the room is rather basic. No make-up mirror, no facial tissue, no spare chair (only one for the writing desk) it is more like a model style rather than a 4-star hotel.

If you don't have any visitors in your room and only need a room which is close to the MTR and shopping mall, this hotel is for you. I appreicate the model style of the hotel, but the room setting is too basic and lack of details.

Room Tip: high level
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Echoi2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darraya, Manager at EAST Hong Kong, responded to this review, 21 August 2013
Thank you for taking the time to post your review. We appreciate your feedback and have shared it with the entire team. We are very sorry if the gesture of upgrading you to our corner room was not helpful. The intention of our Guest Experience team is to make you as comfortable as possible, and we will certainly note your profile to ensure you are given a room on a higher floor as to ensure an uninterrupted view of the harbour. I ask that you please contact me directly at davidarraya@swirehotels.com prior to your next visit so I can personally arrange the details of your stay. Until then, we remain at your service and thank you once again for your business.

Warm Regards,

David Arraya
Hotel Manager
Swire Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 August 2013

Just got back from my second stay at East Hong Kong.

Location: conveniently located right next to Taikoo MTR (Exit D) with lift access so you'll have no trouble getting there with your luggage. Whilst it is a little bit further away from the action in Central or Causeway Bay it doesn't take long to get there ('bout 12-15 minutes from door to Causeway Bay; 30 minutes to Mongkok). It's great as long as you don't mind a short commute. I used the HKD$300 tourist octopus card with 2 airport express rides and unlimited MTR rides for 72+ hours - it's a great deal if you're in HK for 3-4 days (you get $50 refund if you return the card at the airport, and the airport express round trip is already worth $180).

Service: quick and painless check-in / check-out. Excellent service all around. 3 sets of towels and room slippers already in the room at check-in.

Room: upgraded to a Harbour View Queen with a view of East Kowloon and the old Kai Tak airport which now serves as a cruise terminal. Decent size by Hong Kong standards. We had a little bit less space due to the extra bed, but if that bed wasn't there it would've been more than sufficient for our needs! Sockets available at the desk as well as bedside with another socket in the cupboard for the hairdryer.

Toilet/Bathroom: Night lights for the toilet. Toiletries in eco-friendly large bottles. I only wish that the shower door was opaque/frosted rather than clear glass (magic glass would've been great!).

I didn't dine at the hotel, but noticed a lot of locals heading up to Sugar (bar on the top floor) for drinks and a great view!

All in all it was another great hotel experience! I will be back again!

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scytong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darraya, Manager at EAST Hong Kong, responded to this review, 14 August 2013
We are happy to learn that your second experience at EAST, Hong Kong was just as good as your first, and thank you for taking the time to share your detailed feedback with the TripAdvisor community. We appreciate you mentioning what makes this hotel great, including our quick and efficient processes, our well equipped and spacious guest rooms, and the memorable service provided by our team.

We look forward to welcoming you back to your home in Hong Kong very soon.

Regards,

David Arraya
Hotel Manager
EAST, Hong Kong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
88 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 11 August 2013

Tai koo shing is 5-10 mins into the center by taxi that's about $50-70 HK which is cheap. This hotel is a great alternative to the central. It's good quality, trendy, great service, clean safe tidy etc etc etc and relatively cheap. The restaurant is very good and the staff well trained, polite attentive and on the ball. The rooms are large for HK, very well equipped with sat tv, wifi, walk in shower iPod etc. the buffet in the restaurant is very good and it's not a usual buffet ... It's more like a set menu, ie the main course is properly cooked to order, not hanging around having people pick poke and sneeze on it like most other buffets..

Room Tip: Harbour view rooms are great but only above 18 floor... Otherwise you look not other buildings ( lik...
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seanr1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darraya, Manager at EAST Hong Kong, responded to this review, 14 August 2013
Thank you for positive such a great review of your experience at EAST, Hong Kong. We sincerely appreciate all the wonderful comments about all our offerings, and most importantly about the level of service provided by our team. We have shared this exceptional review with the team, and we all hope to welcome you back to EAST, Hong Kong in a very near future.

Warm Regards,

David Arraya
Hotel Manager
EAST, Hong Kong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 10 August 2013

Stayed there for business, location is great since office is just across the road. Rooms are modern if a little on the small side. Bar is great, breakfast excellent, restaurant in the evening tends to be full which s annoying if you want to eat and haven't booked. Location is a little residential and will not suit everyone, the harbour views are variable in my experience. All in all good Hong Kong business hotel if you can cope with location, to sure I would stay there for a holiday though.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LondonCooke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darraya, Manager at EAST Hong Kong, responded to this review, 14 August 2013
We appreciate you taking the time to post a positive review about your experience on TripAdvisor. We are glad you find the hotel suitable for a business stay and are grateful that you highlighted the many different aspects of your stay that stood out to yoy, including our rooms, bar and restaurant. As for the location, although we are situated in Taikoo Shing on the Eastern side of Hong Kong Island, we are conveniently located right next to the MTR station, which allows you to be in Central in only 10 minutes. Our team will be happy to point you in the right direction if you wish. Until then, we remain at your service for anything you may need.

Sincerely,

David Arraya
Hotel Manager
EAST, Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belgium
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 10 August 2013

Very impressed with East each time I stay. Efficient checkin is always great when you fly in from an international location and many hotels make check in a pain but East seem to get you to your room as quickly as possible. I like the corner rooms and the little extras like the sweets in room. The breakfast is exceptional in the cafe. The room service is average - only "fast food" type options. Location is good if you need to be close to work (not so good for tourist)

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stiletravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darraya, Manager at EAST Hong Kong, responded to this review, 14 August 2013
Thank you very much for your continued loyalty to EAST, Hong Kong. It is always wonderful to see that our guests keep returning to the hotel because of great service. We are also happy to learn that you enjoy the in-room amenities and have noted your profile so we can give you the corner room you like so much during your next stay. We look forward to serving you again soon.

Regards,

David Arraya
Hotel Manager
EAST, Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about EAST Hong Kong

Property: EAST Hong Kong
Address: 29 Taikoo Shing Road, Taikoo Shing, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Quarry Bay
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Romantic Hotel in Hong Kong
#32 Business Hotel in Hong Kong
#33 Luxury Hotel in Hong Kong
#49 Family Hotel in Hong Kong
Price Range (Based on Average Rates): ££
Hotel Class:4 star — EAST Hong Kong 4*
Number of rooms: 345
Official Description (provided by the hotel):
EAST is a lifestyle business hotel from Swire Hotels, designed primarily for savvy business travellers. The 345 rooms and suites offer harbour or urban views of Hong Kong. Complimentary broadband / WiFi internet throughout the hotel. EAST also features a 24-hour gym Beast (Body by EAST) and an outdoor swimming pool. Dining is highlighted by Feast (Food by EAST), the all-day dining restaurant and rooftop bar Sugar (Bar.Dec.Lounge) ... more   less 
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Also Known As:
East Hong Kong Hotel Hong Kong

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