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“Modern , cool........”
Review of EAST Hong Kong

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EAST Hong Kong
Ranked #32 of 721 Hotels in Hong Kong
Certificate of Excellence
Reviewed 15 September 2013

Very sophisticated hotel.. A great hotel to relax after a busy day. The mtr / malls is just besides the hotel with direct access through the second floor of the mall. The bed was soft and comfortable , with a welcome snack on the bed upon arrival. Lcd tv with matching ipod/ dock. A bit far from the major shopping center. Very quiet during night time. In suburb area. Clean and neat. Highly recommended.....

  • Stayed: September 2013, travelled on business
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Thank sherbsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JenniferCheung, General Manager at EAST Hong Kong, responded to this reviewResponded 17 September 2013

Thank you very much for your review.

We are very pleased to learn you have had an enjoyable stay with us.

We look forward to seeing you again at EAST, Hong Kong. Should you need any help for your future visits, please do not hesitate to contact me directly at jennifercheung@swirehotels.com.

Have a wonderful day!

Best regards

Jennifer Cheung
General Manager

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Reviews (1,157)
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559 - 565 of 1,157 reviews

Reviewed 12 September 2013

Upon check-in we had admin issues that were handled poorly and affected most of our stay. The staff were polite but inflexible. We were issued with temporary access to the room, having to constantly check in with reception to update our status. They were uninformative, gave us incorrect details and were not proactive in solving the issue. I found them very difficult to deal with and have never in all my travels come across such unaccommodating service from reception and reservations.

Room slippers were not swapped daily, which in summer is not pleasant. Most of the lights in the room are controlled by one switch. So if you need to use the bathroom during the night, you'd have to turn on ALL the lights. The sink tap is poorly designed and you get a lot of splash back.

On a positive note, the rooms were clean (but small), and we found the lobby staff and house keeping friendly and efficient. The hotel's connection to the MTR and City Plaza was also very convenient, and business wise this is a good location.

Room Tip: Not recommended if you're only looking to stay in the most basic rooms.
  • Stayed: August 2013, travelled on business
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3  Thank critico c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darraya, Manager at EAST Hong Kong, responded to this reviewResponded 16 September 2013

Thank you for taking the time to post a review regarding your recent stay. I am sorry to learn that your experience at EAST, Hong Kong did not meet your expectations, as our entire team works diligently to produce an exceptional stay for our guests. I attempted to contact you directly in order to get some further details about the comments mentioned, as they are quite general. Regardless, we have shared the review with our team so we can continue improving our service levels. Feel free to contact me directly at davidarraya@swirehotels.com with any details you wish to provide or if you are willing to give us an opportunity to gain your loyalty back. Until then, we remain at your service.

Respectfully,

David Arraya
Hotel Manager
EAST, Hong Kong

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Reviewed 6 September 2013

Wow... So something breaking away from the standard chain-hotel-mould a bit, and doing it in style. Stunning rooms, fantastic breakfast, beautiful rooftop bar, great service... what's not to like? (OK, the location is a tiny bit further out of the very centre of things than I'd have like, but you can't have everything, and it's still pretty close to the action).

Loved it, and hope to be back there again soon.

  • Stayed: March 2013, travelled as a couple
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1  Thank Mango212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darraya, Manager at EAST Hong Kong, responded to this reviewResponded 13 September 2013

It is great to have received such a positive review from a Top Contributor as yourself, thank you! We are delighted to learn you truly enjoyed your visit and we will share this wonderful review with the entire team. I am sure they will be proud to know your expectations were exceeded. We hope to see you back at EAST, Hong Kong very soon.

Warm Regards,

David Arraya
Hotel Manager
EAST, Hong Kong

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Reviewed 3 September 2013

A great hotel in an amazing city. In my opinion PROS: Roof bar, room gadgets, toiletries, swimming pool and gym facilities, cleanliness, reception team, good Wi-Fi strength. CONS: menu options (breakfast, dinner) doesn’t change, not enough local cuisine options, no reserved roof top bar seating for hotel guests. TIPS: Ask for a floor above FL20 or you’ll be enjoying a mutually shared view. THOUGHTS: Good value for money in a city with strong hotel competition.

Room Tip: If you are bashful, ensure your room is higher than the 20th floor or local residents will enjoy wat...
  • Stayed: September 2013, travelled on business
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Thank niknak586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darraya, Manager at EAST Hong Kong, responded to this reviewResponded 10 September 2013

On behalf of the entire team, thank you for your wonderful review. We appreciate you highlighting the many great aspects of your stay as well as providing us with the constructive criticism needed to continue improving. I would just like to mention that the we do have a menu that changes weekly at Feast, and that our Executive Chef and his team works diligently to constantly come up with fun and exciting food concepts for our guests. We do hope you will continue visiting us at EAST, Hong Kong, and we look forward to your next visit soon.

Warm Regards,

David Arraya
Hotel Manager
EAST, Hong Kong

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Reviewed 2 September 2013

My girlfriend and I have just returned from a 3-week trip to Asia, which began with 3 nights at EAST. What an extraordinary hotel. Everything about the stay was exceptional; the service was first-class and we were made to feel so welcome from the minute we arrived. And as for the view from our room of the Harbour.. absolutely stunning. We will definitely return!

Room Tip: Choose a harbour view room on a high floor - it is worth every penny.
  • Stayed: August 2013, travelled as a couple
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1  Thank GioBoccaccio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darraya, Manager at EAST Hong Kong, responded to this reviewResponded 3 September 2013

On behalf of the entire team at EAST, Hong Kong, thank you for your excellent review. It was a pleasure to host you and your family during your recent visit. We are delighted to learn that your stay was exceptional and that the level of service provided by our team exceeded expectations. Your wonderful compliments have been shared with the team and we are all very proud and appreciative, and we look forward to your next visit.

Warm Regards,

David Arraya
Hotel Manager
EAST, Hong Kong

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Reviewed 29 August 2013

I had stay 4nights at this hotel. I really enjoyed my stay at East Hong Kong .
Make sure you ask for high floor and harbour view room.
Hotel provide free wifi for all guest. Hotel provide excellent service from the time we check in.
Taikoo mtr is just next to the hotel so it's very convenient. This is a nice modern hotel. Hotel is not packed with tour group. Majority are business traveler or individuals. Maybe is because of the location a bit out of major shopping area. But I find it is absolutely okay.
The mall is just next door and is linked to the hotel. The best part is There is no wifi at the shopping mall, and if you need wifi while shopping half way, you just need to walk to the aerobridge between the mall and the hotel, you will get free wifi.
I will definite return to stay at this hotel again.

Room Tip: High floor is a must
  • Stayed: July 2013, travelled with friends
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Thank Judy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darraya, Manager at EAST Hong Kong, responded to this reviewResponded 3 September 2013

We are grateful that you took the time to share your experience with the rest of the TripAdvisor community, and we thank you for your kind words. We appreciate you highlighting the excellent service throughout your stay and we will certainly review your comments with the team. You are absolutely right when you mention that our harbour rooms are a must, the view is truly breathtaking. We hope you'll make your way back to Taikoo Shing and EAST, Hong Kong very soon.

Kind Regards,

David Arraya
Hotel Manager
EAST, Hong Kong

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Reviewed 18 August 2013

The hotel is right at the MTR station and a large shopping mall. Very good rate considering the hotel price in Hong Kong.

I was "upgraded" to a conner room at level 16. Level 16 sounds high but the hotel is surounded by many tall apartment blocks, it means you have to close the curtain all the time and have no view at all.

The shower session in my room is terribly designed. No door/partition between the room and the shower area. I had to ask my visitors to go to the lobby when I needed a quick shower. I hate it so much and it doesn't make sense. I made the complaint to the front desk, they said it is the design for the corner rooms. OMG - I didn't request the corner room at the first plance, and at least, the check-in staff should tell the guests when they decided to "upgrade" them to a corner room. So lack of common sense and caused the foolish trouble to the guests.

Additonally, the room is rather basic. No make-up mirror, no facial tissue, no spare chair (only one for the writing desk) it is more like a model style rather than a 4-star hotel.

If you don't have any visitors in your room and only need a room which is close to the MTR and shopping mall, this hotel is for you. I appreicate the model style of the hotel, but the room setting is too basic and lack of details.

Room Tip: high level
  • Stayed: August 2013, travelled on business
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1  Thank Echoi2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darraya, Manager at EAST Hong Kong, responded to this reviewResponded 21 August 2013

Thank you for taking the time to post your review. We appreciate your feedback and have shared it with the entire team. We are very sorry if the gesture of upgrading you to our corner room was not helpful. The intention of our Guest Experience team is to make you as comfortable as possible, and we will certainly note your profile to ensure you are given a room on a higher floor as to ensure an uninterrupted view of the harbour. I ask that you please contact me directly at davidarraya@swirehotels.com prior to your next visit so I can personally arrange the details of your stay. Until then, we remain at your service and thank you once again for your business.

Warm Regards,

David Arraya
Hotel Manager
Swire Hotels

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Additional Information about EAST Hong Kong

Address: 29 Taikoo Shing Road, Taikoo Shing, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Quarry Bay
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Romantic Hotel in Hong Kong
#32 Business Hotel in Hong Kong
#32 Luxury Hotel in Hong Kong
#48 Family Hotel in Hong Kong
Price Range: £135 - £227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — EAST Hong Kong 4*
Number of rooms: 345
Official Description (provided by the hotel):
EAST is a lifestyle business hotel from Swire Hotels, designed primarily for savvy business travellers. The 345 rooms and suites offer harbour or urban views of Hong Kong. Complimentary broadband / WiFi internet throughout the hotel. EAST also features a 24-hour gym Beast (Body by EAST) and an outdoor swimming pool. Dining is highlighted by Feast (Food by EAST), the all-day dining restaurant and rooftop bar Sugar (Bar.Dec.Lounge) ... more   less 
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Also Known As:
East Hong Kong Hotel Hong Kong

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