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“Boutique Hotel in Great Location”
Review of Hullett House

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Hullett House
Ranked #11 of 718 Hotels in Hong Kong
Certificate of Excellence
Toronto, Canada
Level Contributor
66 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Boutique Hotel in Great Location”
Reviewed 16 July 2013

We enjoyed staying at this small and peaceful hotel located in such a wonderful location of Kowloon in Hong Kong. Close to many restaurants, shopping and water. The entire staff was pleasant and wonderful and the house manager Perrine was most kind and helpful throughout our stay. Although the room/suite was somewhat dated, the suite itself was very spacious and clean and the bed was very comfortable. The hotel offers a delicious breakfast with some nice options which we liked very much.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LHW108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perrine R, Front Office Manager at Hullett House, responded to this review, 22 July 2013
Dear LHW108,

Warmest greetings!

We appreciate your comments regarding your stay at Hullett House. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we look forward to serving you again in the future.

Sincerely,

Perrine Riboulot
House Manager
perrine.riboulot@hulletthouse.com
Mobile: (+852) 5416 8184
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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249 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
Bangkok
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 9 July 2013 via mobile

The hotel is situated in a good location and close to the MTR. Staff is helpful and the room decoration is nice and unique. The hotel tried their best to provide the baby cot for my daughter.

Although all minibars are free, I found that something missing. I couldn't find a coffee, or tea in my room. The balcony is not private. It is the same balcony with other suite separated by a sofa.

Suite that I'm staying in is spacious but not so practical if you want to watch TV both on the bed and armchair. Towels provided were worn out and need to be replaced. The wooden floor is uneven and needs to be repaired.

Since there's only 10 suites, breakfast is very limited. You only have a limited list to choose from.

Overall, with this price, I expect something more and I'd rather choose other 5 stars hotels in the area.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Little_Sea_Mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perrine R, Front Office Manager at Hullett House, responded to this review, 22 July 2013
Dear Mrs. Little Sea Mom,

Warmest greetings!

Thank you for taking the time to bring to my attention regarding your recent stay at Hullett House. Your willingness to share your recent experience is highly appreciated.

Kindly be assured that we have already taken the appropriate measures to address the problem of service to avoid any future occurrences, with our new management company: GR8 Leisure Concept.
We are working on changes and hope you will give another opportunity to visit us again.


Looking forward to be at your service in the future.


Best Regards
Perrine Riboulot
House Manager
Hullett House

M: (+852) 5416 8184
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 July 2013

The hotel is beautiful. But residents have no right to take pictures in courtyard or anywhere around the historic building because "the restaurant owns the commercial photography right to the building". We chose the hotel for our wedding and were quite shocked that there is such a restriction and this was never communicated. The service was also below the standard you would expect for such a niche hotel: there is no real parking lot and our car had to park on the pavement. Plus the bell boy was grumpy and inattentive to simple need of customers like us for a cart to hang our suits/dresses. In short great hardware, poor software.

The Chinese restaurant Lung Tau Yuen I must mention must be one of the best in town and has impeccable service.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank PriscillaWong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perrine R, Front Office Manager at Hullett House, responded to this review, 11 July 2013
Dear Ms Priscilla Wong,

Warmest greetings!

Thank you for taking the time to bring to my attention regarding your recent stay at Hullett House on June 25th 2013. Your willingness to share your recent experience is highly appreciated.

Regarding your wedding issue, I am highly concerned but kindly be informed that professional photo shooting with crew member is not allowed inside the property (approval from the management is required) as we really want to keep this property as unique, due to the Heritage background of the building.

Therefore, we can arrange a special package for your wedding photo shooting with careful time arrangements in order not to offence any in house guests in this property.

I thank you for your understanding in this matter.

Kindly be assured that we have already taken the appropriate measures to address the problem of service to avoid any future occurrences, with our new management company: GR8 Leisure Concept.

Also, we thank you very much for your kind compliments on the Loong Toh Yuen Chinese restaurant & this is really encouraging for all associates who worked at Hullett House.


Please contact us on our email hotel@hulletthouse.com to know more details about your concerns and we are looking forward to be at your service in the future.


Best Regards
Perrine Riboulot
House Manager
Hullett House

M: (+852) 5416 8184
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 July 2013

I highly recommend this hotel. I came with my family for few days. Rooms are spacious but a bit emppty, with good location for any type of food, shopping areas with all famous luxury brands, and also for tourism.
We experienced many hotels in Hong Kong but this one is very special, as a Police Marine HQ before with colonial architecture and has large balconies open on the city view, and cultural Center. We have never seen any balconies until now in any other place of HK.
The wi-fi is a bit slow but the staff is friendly, helpful and will arrange anything to find solutions.
The breakfast signature is awesome and delicious! Try to enjoy it on your balcony for the sunrise or sunset.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cat C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 July 2013 via mobile

Located in middle of Tsim Sha Tsui, shopping haven where everyone can find everything from most pricey brand names to bargains along the streets and alleys. World's best shopping experience. Close to the hotel are the subway stations, the Star Ferry piers, buses, connecting you to the whole of HK. The historical buildings are charming and were renovated with lots of respect to the history of the place. Even cells were preserved in the Marine Bar, this place being an old Marine Police HQs. Five good restaurants. Breakfast was Good. Hotel rooms might have been an afterthought in this mixed-use commercial complex , and they were obviously designed by a non hotelier. Every one of the ten suites were decorated differently. No real lobby to start with and no drop off for cars, which was the first non-welcoming surprise. We booked the red-theme Chinese corner suite, but had to ask to be downgraded to a terrace suite, because there was only one wash basin, and no couch or sofa to seat ourselves comfortably. The terrace suite was spacious but looked bare-- a bed, a writing table, two arm chairs. Conflicting designs in the Scott-theme suite: the aircon vent on the ceiling was right above the bed; TV set was on the wall beside the bed but DVD player and audio equipment were in the closet in the bath room; bathroom door and the closet doors were opened into each other, hence could not be opened simultaneously as they would hit each other; the shower had but the rain shower head as if we all wanted to wash our hair every time we took shower; worst was there was no electrical outlet where you could plug in the hair dryer in the bathroom. On the soft side, the staffs were very friendly and helpful. When we had problem with the key card, the housekeeper who happened to be in the hallway went to get a new card for us in no time, even with language barrier. We also had good experience with the staffs at breakfasts and lunch. Overall, a unique boutique historical-building hotel to be tried for a different experience and be away from the big crowd at big chains.

Stayed June 2013, travelled as a couple
Helpful?
1 Thank Globescourer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perrine R, Front Office Manager at Hullett House, responded to this review, 4 July 2013
Dear Globescourer,

Thank you for taking the time to tell us about your stay at Hullett House. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Hullett House, one of The Leading Hotels of the World, we continuously strive to meet your needs and expectations; Your feedback is then very important to us.
Also, we have the pleasure to inform you that we just changed to a new owner lately. Therefore, please rest assured that we are taking the right appropriate measures to address those concerns to the new Management and prevent any future occurrences.

Kindly please feel free to contact me for any new experience in Hullett House in the near future, through my below email.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve soon.

Sincerely,

Perrine Riboulot
House Manager
Hullett House
perrine.riboulot@hulletthouse.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 May 2013

Rooms are large, and the location is good, but the historic building that houses this hotel is deserving of something better suited to its colonial heritage style, rather than the garish mixed bag of décor and furnishings currently in use. The potential is there for a first class facility, given the right management team and staffing.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Donbassero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perrine R, Front Office Manager at Hullett House, responded to this review, 11 May 2013
Dear Donbassero,

Thank you for taking the time to tell us about your stay at Hullett House. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Therefore your feedback is very important to us. Please contact me personnally on my below email as you can share your feedback to me.

Thank you and looking forward to hear you.

Sincerely,

Perrine Riboulot
House Manager
Hullett House
perrine.riboulot@hulletthouse.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 April 2013

This has to be the most unique hotel in Hong Kong, just ten or so rooms and all with at least a shared balcony to enjoy the unique atmosphere and the sunrise and sunset of an amazing city. Even the standard suites are almost double the size of some of the other similarly priced 5 star hotels in Hong Kong. Fabulous customer service from Perrine and her staff who couldn't do enough to help. Brilliant restaurant and a great bar area for an afternoon drink. A real oasis in the middle of Kowloon...just wish I had more than one night there.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Darryl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perrine R, Front Office Manager at Hullett House, responded to this review, 27 April 2013
Dear Mr Darryl,

I am glad you get a memorable stay with us in Hullett House. I appreciate your comments.
Feel free to contact me again for any assistance in Hong Kong when your next trip shows up, and also, for any friends requests. Thank you again.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hullett House

Property: Hullett House
Address: 1881 Heritage, 2A Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Luxury Hotel in Hong Kong
#37 Romantic Hotel in Hong Kong
#95 Business Hotel in Hong Kong
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hullett House 5*
Number of rooms: 10
Official Description (provided by the hotel):
Conveniently located on Canton Road in Tsim Sha Tsui in a magnificent white-stucco colonial building dating back to 1881, Hullett House provides a collection of bespoke, individually hand-crafted suites that join the property's seven popular dining and entertainment venues in this elegant celebration of old Hong Kong. ... more   less 
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Also Known As:
Hullett House Hotel Hong Kong
Hullett House Hong Kong

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