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“Wonderful in every way....Above and beyond is exactly that!” 5 of 5 bubbles
Review of Hotel ICON

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Hotel ICON
Ranked #5 of 712 Hotels in Hong Kong
Certificate of Excellence
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful in every way....Above and beyond is exactly that!”
5 of 5 bubbles Reviewed 26 August 2011

All I can say is that Hotel Icon was everything we could wish for!
From the moment we checked in we were treated like royalty. We had a club 36 harbour view room and all staff from above and beyond were outstanding, particulary Raymond who we could not thank enough.

Views from our room on 23rd floor were stunning and we loved the little luxuries in our room...mini bar restocked throughout the day with soft drinks, mnms!!!

Breakfast in the Market was very varied and breakfast in the club lounge was beautifully cooked.

We made the most of the complimentary afternoon tea and cocktails from 6-8pm...both had food of excellent quality and the cocktails were fantastic and a good selection to choose from.

All in all a fantastic experience!

  • Stayed August 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Blackerbrinkworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,350 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,484)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Brisbane, Australia
Level Contributor
112 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 bubbles Reviewed 25 August 2011

Awesome hotel. We had 'above and beyond' club rooms and the hotel and staff certainly do go above and beyond other hotels. Everything is brand new, well-designed, comfortable and modern. Loved the rainforest showers. Loved the free mini-bar drinks and snacks (although soft drinks only). Loved how you can use the club lounge or timeless lounge to relax after checkout if you have a late flight, they even let us have the free afternoon tea in the club lounge on check out day.

The club lounge is a great place to relax and watch HK light-up in the evening with free canapés and cocktails. Occasionally service was slow to re-fill the drinks (but always very friendly), then again on other nights we never had empty glasses as service was so fast! The club lounge also serves free soft drinks all day, free afternoon tea and free breakfast so it was great value.

The pool area is good and also has amazing views over HK island.

They are still in their 'soft opening' phase so we got great value 'pay for 2 nights and stay for 3' deals - although everything was open and functioning so this phase surely can't last much longer.

  • Stayed August 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver Island, Canada
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 23 August 2011

I absolutely love the styling of this hotel and how they have thought about pretty much everything. In some ways as this is a teaching hotel they have thought about everything that a guest may need and then included it with nice features as a timeless lounge where you can wait if you have to check out at 12 and have a night flight.

The restaurants weren't to our tastes but there is more down the road near all the other hotels.

The only problem that we encountered was that one of us switched on the 'DND - do not disturb' thinking it was a light switch and house keeping didn't come. Most hotels have this button by the bed but at this hotel its by the front door.

I cant fault the above and beyond lounge either other than they might want to think about expanding their range of nibbles and service can be a bit sporadic when the staff get chatting to each other.

Stayed August 2011, travelled with friends
Helpful?
1 Thank agentblond11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, Costa Rica
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 22 August 2011

First and foremost, our stay was fantastic...and the hotel is absolutely beautiful. The star is extremely friendly, especially a greater / doorman / bell hop / concierge named Angus (thanks for e verything Angus!). The roms are on the smaller side, but the design and use of space is phenomonal...truly impressive. The pol area is spectacular with a great view, the for offered is fantastic. Everything really great. Our only complaints were regarding the check out and a minor problem experienced with the room our last night. The key card reader broke and we were unable to enter. While the problem was handled with efficiency and quickness, I feel the appropriate course of action should have been some type of compensation (glass / bottle of wine, etc.). Also, the morning of check out, I made it very clear that we were taking the shuttle to kowlon station for the airport train, but when the shuttle came and went no one stopped it..while not a a big deal - another shuttle came along in 10 / 15 minutes - it would have been nice to have been offered at least a complimentary coffee (I had just purchased one). Regardless, fantastic hotel and staff. Highly recommended.

  • Stayed August 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 260mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 20 August 2011

We arrived on 28 July ard 6am. Unfortunately no twin deluxe available at the time when we arrived. So we were told to come back at 1pm, we were so tired and decided to stay at timeless lounge to rest till we get the room. We were so impress with the service at timeless lounge, after I came out from shower I saw my friend slept so well n he was cover with 2 big towels supplied by hotel staff as it was very cold in there.. I was sleeping after 5 mins when I sat on the arm chair.. It was very cold n agn the hotel staff suddenly came in to gv me a big towel, he was so warm n considerate for hotel guests! This is already mark 100% before I even check into my room!
After first day of check in to our room, the room was fantastic especially the most comfy bed that I ever slept!! I never ever slept so well in any other hotels when I travel!
We both loved the toilet, the massage shower was really great after a long day shopping! The toiletry pouch in the wash room was convenient when u r going to ocean park or pool.

There is few feedback;
The bathroom glass wall should hv some kind of sticker with design to prevent kids or old folks hit on to the glass everytime go into the toilet. I was there 4 nites but I was hit by the glass 3 times becos I can't see there is glasswall when I walk in.

Housekeeping;
The 2nd day we were in the hurry to go out, my room mate actually forgot to hang up n drop his set of sleeping clothes on the chair; when we came bck that nite, the sleeping clothes was squeeze like a ball n throw at corner of chair! We were very disappointed wth the housekeeping lady!! We stay at level 12 anyway. N noticed the used glass n waste paper was not clear! N it was there throughout 4 nites as we want to see if she will clear the waste paper n glass, bt never happen! So I hv to take the glass n wash n threw the rubbish to the bin. Perhaps, house keeping only clear rubbish from the bin only..?
Housekeepin need more training!
Very unpleasant with clothes been throw at a corner!

The concierge service was fantastic!
The hotel rates is quite expensive although it is a business hotel.

  • Stayed August 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chingp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 August 2011

brilliant brilliant brilliant. brilliant staff. brilliant location. brilliant rooms. brilliant view. and i've stayed in many 5 star hotels globally. this hotel is the best so far ..........

  • Stayed August 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nadine7186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 15 August 2011

The rooms are of standard size but with panoramic views of Hong Kong, i was being escorted to the room for in-room check-in with remote pc which showed great conveniency and privacy. The in-room entertaintment system is also user friendly. There were also printer in my suite which can be connected to my notebook.

Room Tip: Mini bar is free
See more room tips
  • Stayed July 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Chio606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel ICON

Property: Hotel ICON
Address: No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Hong Kong
#4 Spa Hotel in Hong Kong
#4 Family Hotel in Hong Kong
#5 Luxury Hotel in Hong Kong
#8 Business Hotel in Hong Kong
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hotel ICON 4.5*
Number of rooms: 262
Official Description (provided by the hotel):
A hotel unlike any other. Welcome to a different world. Hotel ICON is a unique hotel designed by celebrated architects Terence Conran, Rocco Yim and William Lim. Breathtaking open public spaces, a striking vertical garden by Patrick Blanc, a grand sweeping staircase, innovative guest rooms and three vibrant dining spaces radiate contemporary style. We offer our guests traditional Asian hospitality, with all its courteous and attentive qualities – but in a refreshingly modern, stylish and international environment. ... more   less 
Reservation Options:
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Also Known As:
Hotel ICON Hong Kong

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