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“Superb stay”
Review of Hotel ICON

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Hotel ICON
Ranked #5 of 717 Hotels in Hong Kong
Certificate of Excellence
UK
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Superb stay”
Reviewed 18 August 2012

Excellent level of service, staff very attentive, helpful and efficient. Used free hotel shuttle on a number of occasions down to harbour side and back. Enjoyed walking around local area and ate both at the hotel's Market restaurant and also in some of the nearby cafes and noodle restaurants - both were great. Caught the MTR train from airport to Kowloon and K3 free shuttle bus from there to hotel - on return to airport took a taxi direct from outside hotel(which the hotel staff hailed for us), for two adults + baby + luggage....the cost was similar (approx 130 HK dollars per adult) Great pool / gym / cafe area too.
Would absolutely recommend hotel for visit to Hong Kong.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ZoeHolidayUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (1,583)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Ireland
Level 5 Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 17 August 2012

We booked a club room through Agoda and on arriving at the hotel they believed we were allocated a city view room without breakfast.
We had paid alot for the club room and the night manager intervened and offered us an upgrade to one of the suites!
The suite was stunning with unparalleled views. Every comfort imaginable was included.
The pool area is quite small but adequate. The only area which I felt let the hotel down was the service. The original receptionist was very unhelpful and used no initiative. The concierge desk were also quite flustered and uninformative.
The hotel is a stunning hotel but not quite 5 star service.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travels616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 August 2012

We stayed for two nights and were delighted with the standard of the room, and the attentive staff were very helpful without being obtrusive. The check in and check out processes were painless and other hotels would bear witness to the rarity of this level of helpfulness and quiet efficiency. The shower and bathroom facilities were great, and the free mini bar is a sensible idea, if limited to a few items. We had dinner one evening on the 28th floor, and the food there was of good quality and with fantastic views.

Room Tip: Corner suites have more room and harbour rooms have great views
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carole T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 August 2012

Hotel ICON has essentially been able to get all the basics right. Their staff meet every challenge with the professionalism, helpfulness and friendliness that only other hotels would envy and wish they could match within the very short period of eighteen months since the hotel's soft opening. The awards they have achieved since their doors first opened are a testimony and recognition of this achievement. Hotel ICON IS a hotel like no other. It's my hotel of choice in a city renown for it's hotel. Positive accolades abound, I hope this will never prevent me from being unable to secure a room in the future. Thank you Richard, Hotel ICON's General Manager, and your team of dedicated professionals ofor making my stay once again an outstanding one. Your eager, fresh young team displays enthusiasm and maturity beyond my expectation. Thank you Thomas, Hotel ICON's Chief Concierge, and your team for working your magic in achieving all my requests outside the hotel with a minimal of fuss. I look forward to my return in the very near future without reservations. Dare I say, I might just walk in the front door unannounced and see if that the challenge of accommodating me exceeds even this discerning traveller.

Room Tip: All rooms are excellent. Harbour Club rooms have the benefit of the use of the executive floor loung...
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  • Stayed August 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wayneepops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 August 2012

We stayed at the Hotel Icon for one night while we were waiting for a flight the next day.

This is a teaching hotel so we expected the staff to be on their best behaviour, and we were not disappointed. The service is non-intrusive and helpful when needed.

We stayed in a partial harbour-view room. The view is not really worth the difference in price, as we were looking out over rooftops full of A/C units and, in the distance, a small portion of the harbour was visible. The room is clean and full of modern touches. It was nice to see all the toiletries and other items they provided for convenience (and relatively a lot of travel sized stationary type items). The bed was comfortable and the shower (with a big rain head) was very enjoyable. While lit using modern lighting features (e.g., backlit mirrors), I found the bathroom to be very dark.

The lobby is a nice space and we enjoyed hearing about the wall garden from the staff.

The location of this hotel is not particularly convenient. It's a long walk (15 minutes) to Tsim Sha Tsui MTR station, or a minimum fare taxi ride. It is on the airport shuttle route so it's convenient to go to and from the airport via the Kowloon MTR/Airport Express station.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TY99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 August 2012

The other reviewers who have given this place 5 stars are right.
I have nothing bad to say about this Hotel.........
Location, service, rooms, dining, cleanliness, leisure area, beds and you name it, they are all top notch.
Maybe there are better places to stay in Hong Kong but not at the price of Hotel Icon.
There is such a big choice of accommodation on offer and I love trying new places but I would definitely stay here again and would firmly recommend it to anyone else.

Stayed August 2012, travelled with family
Helpful?
Thank ajm_fraser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
italy
Level 6 Contributor
470 reviews
177 hotel reviews
common_n_hotel_reviews_1bd8 257 helpful votes
Reviewed 14 August 2012

New, minimal and trendy Hotel with a winning price quality ratio. This is Icon hotel, built on a nice position looking at the bay on the south east side of Kowloon, just a short walk to the Star Ferry and the main shopping area.
Rooms are spacious, very modern, fully equipped and with pleasant bathroom. Beds are exceptionally confortable.
The swimming pool on a terrace at the 9th floor is something faboulous, looking at the landscape of Hong Kong bay and resembling a set of a sci-fi movie
Imagine to see in a limited space a futuristic ensamble given by the pool itself, the structure of the skyscraper, the fully equpped gym room and the bar behind wide and shining crystal windows and the open air showers creating a rain effect at the entrance gate of the terrace. Wonderful !!
There is also on the same floor an high level Spa with the top quality brand of Angsana. Obviously enough expensive.
But what makes Icon oustanding is the quality of service given by a number of very well educated young front end employees ready to satisfy any your needs with a smile.
Furthermore you can take a fantastic breakfast in The Market restaurant, a very wide ambiance splitted in different areas with a tematic culinary profile where you can taste food of different origins (chinese, european, jewish, and so on).
Othe two restaurants very trendy are remarkable with a particular mention given to the restaurant looking the Hong Kong skyline at the 28th floor (Beyond and above) with a cared set of a la cart chinese dishes..
You can find easily good offers foe this outstanding hotel at an affordable price that make it surely a winning option for any stay in Hong Kong. Beyond and above the Luxury there is the essential satisfaction of any needs.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lionitaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel ICON

Property: Hotel ICON
Address: No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Hong Kong
#4 Family Hotel in Hong Kong
#4 Spa Hotel in Hong Kong
#5 Luxury Hotel in Hong Kong
#8 Business Hotel in Hong Kong
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hotel ICON 4.5*
Number of rooms: 262
Official Description (provided by the hotel):
A hotel unlike any other. Welcome to a different world. Hotel ICON is a unique hotel designed by celebrated architects Terence Conran, Rocco Yim and William Lim. Breathtaking open public spaces, a striking vertical garden by Patrick Blanc, a grand sweeping staircase, innovative guest rooms and three vibrant dining spaces radiate contemporary style. We offer our guests traditional Asian hospitality, with all its courteous and attentive qualities – but in a refreshingly modern, stylish and international environment. ... more   less 
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Also Known As:
Hotel ICON Hong Kong

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