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“A perfect 5 star in HK”
Review of Hotel ICON

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Hotel ICON
Ranked #3 of 729 Hotels in Hong Kong
Reviewed 20 December 2012

We stayed here for 1 night, and everything was great - the level of service and facilities are close to the most expensive hotels in city, but this one saves your wallet a bit.

Apart from excellent rooms, the only disappointment was Bar on the top floor that works only till midnight, even on weekends. Ground floor bar was closed after midnight as well..

  • Stayed: December 2012, travelled with friends
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1  Thank Artur N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 18 February 2013

Thanks for the wonderful review of your stay at ICON.
Thanks to you were now NUMBER # 3 in Hong Kong !
Do let me know if I can personally assist with future arrangements for your or your friends.
I am able to offer special amenities if you book direct.
richard.hatter@hotel-icon.com


Best wishes

Richard Hatter
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,200 - 4,206 of 6,323 reviews

Reviewed 20 December 2012

It was such a pleasure to spend 5 nights in this hotel at the end our 2 weeks travel in mainland China. We chose this hotel based on great reviews on this forum & so glad we did! It’s a brilliant hotel and here’s why..

Hotel
Being located in east TST is not an issue. Hotel shuttle bus is frequent, on time, air-cond, free wifi onboard, stops at convenient locations in TST area. ICON Hotel is one of the few hotel stops for the Airport Express shuttle service from Kowloon Station to the area – very covenient for those who choose to take the Airport Express train from the airport to town.

The hotel is new, modern, well run and everything is clean and everything works. Wifi is free and works well in all areas of the hotel.

Room
We had a harbour view Club room – fantastic views of the HK harbour & extra benefits (worth the extra cost) :
- check in/out at club lounge reception on L28, no queue;
- complimentary laundry (daily limits);
- complimentary afternoon tea served on L26 (good service, food, view);
- complimentary cocktail hour served on L26 (good service, food, view);
- breakfast at The Market (L2) or at Above&Beyond on L28. We preferred breakfast on L28 – good food, great service, fabulous harbour view, much more quiet.

Other great things about the room:
- big bathroom with separate bath & shower, separate room for toilet;
- big flat screen TV in the bedroom as well as a small TV in the bathroom;
- complimmentary well stocked mini bar with non-alcoholic drinks & snacks;
- Nespresso machine - pods restocked daily;

Service
Service is excellent and consistent across all areas of the hotel. Staff mostly young and all polite, pleasant, attentive, helpful and speak English well. They have a “can do” attitude when it comes to customer service – nothing is too difficult for them.

Food
We ate at the hotel on numerous occasions – breakfasts, afternoon tea, happy hour, room service dinner, dinner at the Chinese restaurant. In all cases, we couldn’t fault the food. The Chinese restaurant is well worth checking out – good food, extensive wine menu (reasonable price) with many ‘by the glass’ and great harbour view.

Will I stay here again? Absolutely!

Room Tip: Room on high floor & harbour view (westerly aspect)
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  • Stayed: November 2012, travelled as a couple
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3  Thank travelmaker4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 16 January 2013

Dear Travelmaker4

Thank you very much for your detailed and complimentary review.
We hope to see you again soon.
With all good wishes,

Richard

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Reviewed 19 December 2012 via mobile

We had a one night stay at ICON and we loved it. The location is not exactly convenience which is a cons but everything else were perfect. Free snack bar, soft drinks, wifi and other amenities. Late check out and you can have multiple accesses to their lounge on level 9 if you have a late night flight. Read other reviews for more information. We visit Hong Kong pretty much every year and had stayed at different hotels each time but it will be ICON from now on, as long as they can maintain or improve their current qualities

Thank NickHuynh
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 18 February 2013

Thanks for the wonderful review of your stay at ICON.
Thanks to you were now NUMBER # 3 in Hong Kong !
Do let me know if I can personally assist with future arrangements for your or your friends.
I am able to offer special amenities if you book direct.
richard.hatter@hotel-icon.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 18 December 2012

I booked this hotel after seeing the Tripadvisor reviews and I am so glad I did. I can honestly say it is probably the best experience I have ever had in any hotel. Right through from booking to checking in to leaving the service was impeccable. The booking confirmation was a joy and receiving confirmation and welcome emails kept me well informed that the hotel we on top of my booking. The facilities in the Above and Beyond club are excellent and I found it hard to believe what was actually included in the room fee. Well worth paying for a club room.

The rooms well well thought out and exceptionally clean. I guess the hotel is only a year or so old so wouldn't expect to see many signs of wear and tear. The staff were exceptionally courteous and only very occasionally would you see a sign of nervousness that showed that actually this was a training facility also.

I would highly recommend this hotel to anyone wanting to stay in Hong Kong. The hotel had a very relaxed atmosphere to stay in but you were not short changed on attention but equally it was not too intrusive either.

If I had to say anything negative it would be that the wifi in the room was a title intermittent and it would have been nice to have a clock in the bathroom but these really were the most minor points.

5 stars also for the iPhone app. The hotel truly satisfied my gadget need and managed to do it in style.

Those free cocktails were lethal! No skimping on measures!

Stayed: December 2012, travelled as a couple
Thank UK_Rob_000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radhatter, General Manager at Hotel ICON, responded to this reviewResponded 16 April 2013

Dear UK_Rob_000


Thank you very much for your complimentary review. We hope to be able to welcome you back soon. Kind regards, Richard

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Reviewed 18 December 2012

What a relief from the nickel and dime attitude of some hotels. Free WIFI, bottled water and entire mini bar, no charge. A Nespresso coffee maker and capsules in your room. Free chocolates, nuts, beer. The room was incredible, shower, tub, marble everywhere. The view of the harbor was out of this world. The club room was first class, great wines and liquors. Even champagne. The service was top notch and location perfect. Oh yes, free shuttle to the harbor ferries and the Peninsular.

Room Tip: Harbor view is a must. The club room is worth the additional fee, especially if you like a drink in...
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  • Stayed: December 2012, travelled solo
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1  Thank juliette1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2012

The hotel opened in 2011 and has a very fresh and modern interior. The room was particularly well appointed - wet room shower, nespresso machine, and we had a great harbour view. The hotel is allied with the School of Hotel Management which means that you enjoy the attentive and enthusiastic service from trainees and interns. Our driver from the airport recommended the buffet meal to us in the Market restaurant, which we sampled and were certainly not disappointed (fabulous choice and high quality).

  • Stayed: December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank minibreaker89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2012

I picked the hotel based on reviews I read here. The hotel itself is very nice. The lobby was lovely and always a hub of activity, the room was terrific. I had a harbour facing room with a king-sized bed. All very comfortable and smelled great too! The pool and gym were other highlights. The pool was not as well heated as it could've been especially in the mornings so do take care if you're not used to swimming in the cold.

Service was always helpful and I received a nice marble cheesecake and a personally signed card on my birthday. The location is really good too contrary to what others say. It is a 10min walk to TST MTR Station. Across the road is a great breakfast place, good desserts, bars and small shops. The shuttle service is great too after shopping.

Room Tip: Pay more and get a harbour room for a great view of the light show.
See more room tips
  • Stayed: December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank wans123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel ICON

Address: No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Hong Kong
#2 Romantic Hotel in Hong Kong
#3 Luxury Hotel in Hong Kong
#4 Family Hotel in Hong Kong
#8 Business Hotel in Hong Kong
Price Range: £151 - £395 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel ICON 4.5*
Number of rooms: 262
Official Description (provided by the hotel):
A hotel unlike any other. Welcome to a different world. Hotel ICON is a unique hotel designed by celebrated architects Terence Conran, Rocco Yim and William Lim. Breathtaking open public spaces, a striking vertical garden by Patrick Blanc, a grand sweeping staircase, innovative guest rooms and three vibrant dining spaces radiate contemporary style. We offer our guests traditional Asian hospitality, with all its courteous and attentive qualities – but in a refreshingly modern, stylish and international environment. ... more   less 
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Also Known As:
Hotel ICON Hong Kong

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