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“A wonderful family holiday”
Review of Hotel ICON

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Hotel ICON
Ranked #3 of 727 Hotels in Hong Kong
Reviewed 18 November 2013

We have just returned from seven wonderful days at the best hotel in Hong Kong - the Hotel Icon. This hotel is excellent in so many ways - it is close to everything (the free shuttle is so good for tired feet), the rooms, amenities, restaurants and most of all the staff are way above any other hotel we have stayed in. From the time the Hotel limousine collected from the Airport until it dropped us back at the end of our holiday everything was perfect. The staff are so pleasant and accommodating, nothing is too much trouble and they are so happy. Darren Lee and Millie in the Market restaurant were outstanding. Looking forward to our next stay at the Icon.

Room Tip: Just enjoy , all to rooms are great.
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  • Stayed: November 2013, travelled with family
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1  Thank Lcrh13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 19 November 2013

Dear Lcrh13,
Thanks for your post. I was delighted to read such great comments regarding the excellent service you experienced in the hotel and I was really pleased that you found Darren and Mill from The Market team very outstanding, I will certainly pass this on to them all.
I’m glad that you chose to stay with us for your vacation in Hong Kong. I hope to see you again at the hotel soon and do let me know if I can help with future stays.
Kind regards,
Richard Hatter
general.manager@hotel-icon.com

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3,533 - 3,539 of 6,224 reviews

Reviewed 18 November 2013 via mobile

My husband and I just spent 4 nights at The hotel Icon ( Nov 14-18 ) and I would recommend it to anyone. What a fabulous hotel. Truly a 5 stars but in such a subdued way with great service. The room was very spacious , modern and super comfortable. The upgrade for the Harbour view is a must but if you can't afford it the rooftop ( 9th floor) where the awesome gym and heated outside pool are ,will give you an amazing view of the harbour and surroundings.Don't hesitate to book with breakfast included as the food is of high quality and lots of variety and assortment for all tastes. I could go on and on . This is how great The Icon hotel is!!! Don't hesitate you won't regret it!!

  • Stayed: November 2013
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Thank jchoiniere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 19 November 2013

Dear jchoiniere,
Thanks for your fantastic feedback regarding your experience at ICON.
When you book your next stay with us please drop us an email and we will take care of your booking.
With warm regards,
Richard Hatter
general.manager@hotel-icon.com

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Reviewed 17 November 2013

Me and my friend been to Hong Kong for 6 days, and stayed at Icon Hotel for 2 nights.

This is such a excellent hotel, with good staffs around and super unique design of hotel especially for their hotel lobby!

Points to highlight, this is 1 of the only hotel i stayed before which all the drinks and tidbits are complimentary from the hotel and the location of this hotel is connected to Hong Kong's MTR and there are so many food stalls just right opposite of the hotel, so its so so convenient.

Overall, this hotel is good + and value for money, of which i will definitely go back again for my next trip.

  • Stayed: December 2012, travelled with friends
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Thank ElyciaAng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 19 November 2013

Dear ElyciaAng,
We love doing what we do and are so incredibly happy that you enjoyed your time with us.
We hope to be able to look after you again in the not too distant future.
Please feel free to contact me directly if you need any help with a room in Hong Kong.
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com

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Reviewed 17 November 2013

When we first arrived we were put off by the crowds on the opposite side of the road waiting for buses to take them home from the Malls

Once we were settled in, we realised this was a lovely haven in this busy city.
We had a harbour view room, and the outlook was superb. Room was spacious and very comfortable. Pool was never busy, but a perfect place to unwind.

As this is used as a training school, staff (and there are plenty of them) are very helpful. Plenty of advice on where to go and how to get there.

Plenty of places to eat in the near vicinity, as we found the in house restaurants were quite busy. Also the hotel shuttle was used quite often, although you should consider the local buses to enjoy a cheap tour of Kowloon and the Island.

  • Stayed: December 2012, travelled as a couple
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Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 19 November 2013

Dear Michael H,
Thanks for reviewing ICON.
Much appreciated, do keep in touch and let me know when you need any help with a room in Hong Kong.
With best wishes,
Richard Hatter
general.manager@hotel-icon.com

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Reviewed 16 November 2013

Visited Kowloon in early November 2013 for 2 nights, really enjoyed staying at Hotel Icon:-
- on arrival upgraded to Junior Suite from Harbour View room, awesome sitting room and bedroom with great bathroom too. Spotlessly clean. Needed to wait until 2 pm to check into room so went out for a walk and lunch and then back.
This is a great hotel in a good location for walking to local shops and eateries, with very good personal service to guests. It was busy, but then so is HK as a whole. I had a nice run by the harbour early both mornings, family loved it, well done Icon!

Room Tip: We moved from high floor harbour view to 7th floor junior suite with side view to east, worth it!
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  • Stayed: November 2013, travelled with family
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Thank synnefoula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 19 November 2013

Dear synnefoula,
Thanks for your exceptional review regarding the stay at Hotel ICON and I am glad to know that you liked ICON. Our staff has always been the greatest asset and it’s good to see that you have enjoyed our ICON Hospitality.
We very much look forward to welcoming you back, let me know personally if I can assist with your travel arrangements next time.
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com

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Reviewed 15 November 2013

We stayed here for 4 nights in Oct 2013 after spending the previous 4 nights on the Hong Kong side. We had heard that the views of Hong Kong were worth switching hotels for,and it is true! We chose a Club 38 Harbour View King room. It had epic views of the Hong Kong skyline, was very comfortable and had a very nice bathroom and shower. The Club Lounge was a nice luxury that we quite enjoyed with champagne and canapés in the evening, and morning breakfasts (a la carte or buffet). We also had a dinner in the top floor restaurant one night and it was excellent. The swimming pool is very good, as is the fitness centre.
The service staff were very keen and really went the extra mile to do a great job. For the price point, Hotel Icon offers pretty good value. The only negative we found was the location as it’s off to the lower east side of Kowloon and was initially a bit cumbersome to follow the maze of walkways to get to where you want to go, but after a few days we got the hang of it. There are some great little restaurants nearby and it is worth the short walk to Knutsford Terrace for the restaurant selection. If you don’t mind a bit of walking, this is a great place to stay.

  • Stayed: October 2013, travelled as a couple
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1  Thank JMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 19 November 2013

Dear JMB,
Thank you very much for your incredibly detailed and wonderful review, really appreciated. The team is very passionate about their work, every day they put a lot of energy and care into delivering exceptional service experiences, I thank you very much for your terrific comments and particularly the ones about the team.
We look forward to welcoming you in the near future, please feel free to contact me if you need any help on booking.
Kind regards,
Richard Hatter
general.manager@hotel-icon.com

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Reviewed 14 November 2013

Great to stay in an excellent non-chain hotel for a change. Fantastic design features, including public spaces, and our bedroom and bathroom, which were both spacious, functional and comfortable - especially the bed. Very friendly service (including Polytechnic trainees), and outstanding dinner buffet with a very good wine offer. The location was fine, particularly with the free minibus service to Nathan Road etc. All this and very good value too.

  • Stayed: November 2013, travelled as a couple
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Thank Christopher G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 19 November 2013

Dear Christopher G,
I am extremely pleased to read that you were satisfied with your choice of hotel for your Hong Kong stay and that we at Hotel ICON provided excellent services and facilities. Our Management and Staff appreciate your compliments and pleased that they were able to assure you this was an excellent choice of hotel to add to a memorable visit.
We look forward to welcoming you back on your future visits to Hong Kong, please contact me any time and I will try to book the best available suite at the best available rate.
With warm regards,
Richard Hatter
general.manager@hotel-icon.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel ICON

Address: No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Hong Kong
#4 Family Hotel in Hong Kong
#8 Business Hotel in Hong Kong
#15 Spa Hotel in Hong Kong
#41 Luxury Hotel in Hong Kong
Price Range: £160 - £334 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel ICON 4.5*
Number of rooms: 262
Official Description (provided by the hotel):
A hotel unlike any other. Welcome to a different world. Hotel ICON is a unique hotel designed by celebrated architects Terence Conran, Rocco Yim and William Lim. Breathtaking open public spaces, a striking vertical garden by Patrick Blanc, a grand sweeping staircase, innovative guest rooms and three vibrant dining spaces radiate contemporary style. We offer our guests traditional Asian hospitality, with all its courteous and attentive qualities – but in a refreshingly modern, stylish and international environment. ... more   less 
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Also Known As:
Hotel ICON Hong Kong

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