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“Great Service, Location, Amenities”
Review of Hotel ICON

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Hotel ICON
Ranked #5 of 718 Hotels in Hong Kong
Certificate of Excellence
Los Angeles, California
Level Contributor
83 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Great Service, Location, Amenities”
Reviewed 22 February 2014

This property does it right. This is a very well trained staff that is focused on the guest experience with genuine caring. The amenities are equally outstanding. The gym is well equipped with a lovely view of the harbor and pool (very functional for those swimming laps). The bars and restaurants are well run, and the food is quite good. The breakfast buffet is a great way to start the day, and the same restaurant has a dinner buffet frequented by guests and locals. Rooms are well appointed, modern and comfortable. Business travelers are provided a large, functional desk space, and the wifi is complimentary and fast. A lovely touch is that while most hotels charge ridiculous prices for mini bar items, all of the items in the mini bar at this property are included in the price of the room. Finally, the location in Kowloon is within walking distance of Nathan Road shopping. We took cabs to business meetings on the Hong Kong side and the ride was all of 15 minutes. Would recommend for business, families and those looking for a little pampering in the busy confines of Hong Kong.

Room Tip: The Club floors include access to the 28th Floor club that has a very nice afternoon tea.
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 2 March 2014
Dear Mark F,
Thanks for reviewing ICON.
Much appreciated, do keep in touch and let me know when you need any help with a room in Hong Kong.
With best wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,546)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
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English first
London, United Kingdom
Level Contributor
55 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 22 February 2014 via mobile

I had a couple of nights here to break up the trip to Australia and I really enjoyed the hotel.

I got a good price by booking online and prepaying and chose a Club Harbour View room. The club rooms are worth paying a little bit more. The club check in is done up on the 28th floor, breakfast is included either in the lounge or in the main restaurant, afternoon tea is served and there is a great cocktail hour (6-8pm) in the evening in the Above and Beyond bar. The food is excellent.

Well equipped modern gym with superb views across to Central, good pool and the spa is lovely.

All the staff were charming and efficient.

I'd definitely stay here again.

Stayed February 2014, travelled solo
Helpful?
1 Thank drwibble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 2 March 2014
Dear drwibble,
We love doing what we do and are so incredibly happy that you enjoyed your time with us.
We hope to be able to look after you again in the not too distant future.
Feel free to email me directly for any future booking.
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 February 2014

We had a fantastic four days at Icon in a Harbour View room. We could have sat for hours just watching the river and the lights, all enhanced by a free minibar! Staff could not have been more helpful and friendly if they'd tried! Food was wonderful (but starve yourself before ordering the Peking Duck set menu in Above and Beyond - the quantity of food is big!). Afternoon tea is worth sampling in the Green.

Don't let the location put you off - there's a hotel shuttle that'll take you to Tsim Sha Tsui MTR station or near Star Ferry, running every twenty minutes, and operating a pick up on return.

A lot of hotels could learn from staying at the Icon!! Thoroughly recommended!

Room Tip: Go for Harbour View.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NickBraddon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 2 March 2014
Dear NickBraddon,
Thank you so much for sharing your wonderful impression of your stay at ICON.
The team and I thank you so much for your compliments and we send our best wishes.
Please feel free to contact me directly if you need any help with a room in Hong Kong.
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
219 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
Reviewed 21 February 2014

We were very fortunate to have stayed at this wonderful hotel twice last year, firstly in September for three days and in October on our return homeward. We loved everything about the hotel - good location, lovely decor, good dining options and facilities within the hotel, and in particular outstanding staff.

Throughout both our stays staff were wonderful. They we friendly, efficient, accommodating, professional and really made us feel well looked after. Nothing was ever too much trouble for them and our enquiries were always met with a smile.

We had a harbour view room on one of the higher floors which we would recommend, offering stunning views across Victoria Harbour. Our room was very spacious, not just by Hong Kong standards, with modern stylish decor. The bathroom was also a good size with a large bath and separate walk in shower. We also appreciated the free mini bar which was restocked daily with drinks and little snacks.

We also made use of the great hotel facilities. The complimentary shuttle service runs every 20 minutes and takes you to some great shopping areas and the MTR station. We had very late flights on both visits and were very appreciative of the guest lounge which is available to guests once they have checked out. We were provided with a card to access this lounge with nice big lounge chairs, complimentary tea, coffee and water. We could also access the good shower facilities at the gym/pool area next door which was very welcome before a long flight.

We included the buffet breakfast with our accommodation and were pleased we did so. There is a wonderful selection of both eastern and western dishes available. From baskets of dumplings and dim sums to an organic egg station with scrambled eggs and omelettes made to order, loads of fresh fruit and pastries as well. The best breakfast buffet we have had. We also had a buffet lunch at The Market which was equally as generous in its offerings, including a good range of seafood.

We ate at Above and Beyond twice and enjoyed the wonderful views of the skyline from the top of the hotel and the food equally. Our window seat was a great spot to watch Symphony of Lights, the nightly laser light show. We also ate at Green on the ground floor and enjoyed the food there as well.

We really enjoyed our stays and don’t hesitate to recommend this hotel. We’ll only stay here on future visits to Hong Kong!

Room Tip: Harbour view room on higher floors
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andreaandsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 2 March 2014
Dear andreaandsam,
We are humbled by your compliments and are truly delighted that you enjoyed ICON in your own special way.
We will never sit still and will constantly strive to improve what we do.
Please let me know personally if you are coming back and I will do my best to reserve a nice room for you.
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luxembourg City, Luxembourg
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 February 2014

Wonderlul location, great views, comfortable room, fabulous modern design and attentive customer service. I will definitely be staying here again and spending more time relaxing by the pool.. that is after my massage.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravellingBell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 2 March 2014
Dear TravellingBell,
I am pleased to see that you enjoyed your stay and look forward to seeing you again soon.
Please don't hesitate to get touch with me to make a booking.
Kind regards,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 February 2014 via mobile

I organised a company event at ICON in mid February. The staff from event management, F&B, guest room always made sure that all our needs were accommodated. The ballroom is perfect for all kinds of fuctions . It's grand and spacious. Food served during buffet lunch was the spotlight of the event. It was simply superb! There were always staff available to assist our delegates. IT equipment is top class. We will highly likely come back next year and I would recommend this place for anyone who is looking to hold a memorable event!

Stayed February 2014, travelled on business
Helpful?
Thank CK_Jay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 21 February 2014
Dear CK_Jay,
Thank you very much for the terrific review.
We are so happy you had a memorable experience at ICON.
Do please feel free to get in touch with me personally next time you visit ICON.
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 February 2014 via mobile

I cannot rave enough about this hotel. When researching all the accommodation options for Hong Kong, it was either well priced but too small and mediocre service or really expensive or not at a good location at all. So when I found Hotel Icon I was a little suspicious. How can a hotel have everything? But what a pleasant surprise!!!

The communication via email was fantastic. They even sent us an electronic map of where their shuttle bus counter is in the airport.

The room was so spacious for any hotel, let alone a Hong Kong hotel. The bathroom had this really funky design with a circular door that closes in a semi circle.

Loved the technology used in this hotel. ..from lights that don't need a switch to smart phones etc. And cute little gadgets throughout the room. They had everything you can possibly need in the room too.

The staff were so helpful in any information we needed and especially loved the doormen who would jump at your every need.

The best thing?? The free mini bar!!! In such an expensive city, a free mini bar is unheard of. It had water, juices, beer, soft drinks, chocolates, all the hot drinks....all replenished daily and all free daily. We were so surprised.

They even had pay TV channels for free.

It is locatef in TST east which is still very close to all attractions and a walking distance to the TST metro station. The free hotel shuttle bus was really useful too....it leaves every 20 minutes.

Absolutely loved this hotel and wouldn't stay anywhere else in Hong Kong! !!

Stayed February 2014, travelled as a couple
Helpful?
2 Thank travellingCouple333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 21 February 2014
Dear travellingCouple333,
We love doing what we do and are so incredibly happy that you enjoyed your time with us.
We hope to be able to look after you again in the not too distant future.
Please drop me a note if you need any help with a room in Hong Kong.
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel ICON

Property: Hotel ICON
Address: No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Hong Kong
#4 Spa Hotel in Hong Kong
#4 Family Hotel in Hong Kong
#5 Luxury Hotel in Hong Kong
#8 Business Hotel in Hong Kong
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hotel ICON 4.5*
Number of rooms: 262
Official Description (provided by the hotel):
A hotel unlike any other. Welcome to a different world. Hotel ICON is a unique hotel designed by celebrated architects Terence Conran, Rocco Yim and William Lim. Breathtaking open public spaces, a striking vertical garden by Patrick Blanc, a grand sweeping staircase, innovative guest rooms and three vibrant dining spaces radiate contemporary style. We offer our guests traditional Asian hospitality, with all its courteous and attentive qualities – but in a refreshingly modern, stylish and international environment. ... more   less 
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Also Known As:
Hotel ICON Hong Kong

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