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“There's a reason its 2nd on Trip Advisor...”
Review of Hotel ICON

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Hotel ICON
Ranked #5 of 718 Hotels in Hong Kong
Certificate of Excellence
Level 6 Contributor
328 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
“There's a reason its 2nd on Trip Advisor...”
Reviewed 3 April 2014

We spent 2 nights at this hotel and weren't disappointed. When we booked they had a special offer on for the club 80 room so this is the room we booked. Greeted at the hotel entrance, we were taken directly to our suite on the 17th floor. There we were given a tour of the room and amenities and then we were checked in. This was done in our room not in the lobby - one of the 'perks' of staying in a club room. Other perks include complimentary afternoon tea (3pm-5pm) and evening cocktails (6pm-8pm) in Above and Beyond. You also get 20% off of a massage in the spa. The wifi is excellent. There is a free mini bar (soft drinks, beers and chocolate) in the room which is replenished morning and evening. There is a large desk in the lounge area. In the bedroom there is a king size bed which overlooks the Harbour and Hong Kong. There is a large bath (for 2!) which is situated within the shower area. There are 3 televisions, one in the lounge, one in the bedroom and the other in the bathroom which you can watch either when showering or having a bath! The whole layout of the room is done perfectly - you can see the layout on the hotel website. The decor in the room and hotel has been very well designed. The hotel offers a free shuttle service to Harbour City every 20 minutes. They also offer a limousine service to collect you from the airport. A slightly more expensive way to travel from the airport but stress free after a flight. Victor, our driver, was very friendly :-) Check out was just as slick as when we checked in.
All in all a fantastic stay and we would stay here again ;-)

Room Tip: If finances allow and there is a special offer try to book a club room - normally situated on the up...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wishinguwerehere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 8 April 2014
Dear Wishinguwerehere,

Thank you for posting a review following your recent stay with us at Hotel ICON, we appreciate you taking the time. We were delighted that you found our hotel to be so excellent and our team to be to the high standard you expect, Victor in particular.

It was truly our pleasure to have you as our guest.

I am looking forward to welcoming you and your partner back very soon, pleae feel free to drop me an email if you need any help with a room in Hong Kong.

With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
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Rating summary
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Traveller tips help you choose the right room.   Room tips (1,566)
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Brisbane
Level 4 Contributor
36 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 1 April 2014

We chose this hotel over the Langham Mongkok due to the great reviews and we were not disappointed. We cannot fault this hotel and the staff are a real credit. There is nothing that we would change. We have had a lovely 2 nights here and highly recommend this as the perfect hotel for a short stopover onwards to Europe or for a longer stay as the location is excellent for food and shopping. Thank you Hotel Icon for the perfect stay.

Room Tip: We were upgraded to a harbour view room which is magical
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TamsBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 3 April 2014
Dear TamsBrisbane,

We love doing what we do and are so incredibly happy that you enjoyed your time with us.

We hope to be able to look after you again in the not too distant future. Do keep in touch and let me know when you need any help with a room in Hong Kong.

With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
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Islamabad, Pakistan
Level 6 Contributor
311 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed 30 March 2014

The location is good, the views from the rooms very good and the pool & its views excellent.
Its a clean (read Green) hotel with excellent service. Downtown is walking distance but the hotel offers complimentary shuttle service every 30 minutes. And the best part was the free minibar and the in-room snacks.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SaadSeeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 3 April 2014
Dear SaadSeeb,

Thanks for reviewing ICON.

Much appreciated, do keep in touch and let me know when you need any help with a room in Hong Kong.

With best wishes,
Richard Hatter
general.manager@hotel-icon.com
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Perth, Australia
Level 4 Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 30 March 2014

This hotel exceeded our expectations. Superb room, equipped with Nespresso machine, "Rain shower " in the bathroom, great view over the city, efficient and welcoming staff. The " Market place" restaurant features a buffet in the evening to be recommended, with " free flow" lobster plus anything you can think of. A delight. ( didn't say it was cheap of course !!!)

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marionandmike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 3 April 2014
Dear marionandmike,

Thank you for choosing to stay with us at Hotel ICON. We are delighted that we were able to meet your high expectations and offer a memorable experience to you.

We are all dedicated to offering a luxury service for every guest, so your praise of us, the team, is greatly appreciated. Please accept our thanks from all of us here.

We very much look forward to your next visit.

With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
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New York, New York
Level 5 Contributor
88 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 29 March 2014

The emphasis is on sleek, modern design and thoughtful amenities at this conveniently located hotel just two blocks from the promenade in Tsim Sha Tsui. Although a little small by American standards, our room was very comfortable, beautifully appointed and had a fine view of the harbor. We loved the ninth floor pool overlooking the harbor. The breakfast buffet is one of the best we've encountered anywhere and helps make the ICON a superior value. The service was excellent.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allesistschon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 3 April 2014
Dear Allesistschon,

Thank you for choosing Hotel ICON.

It was lovely to read that you thought so highly of our team. Your praise of the food in The Market Restaurant means a lot to us, our chefs in particular, they work tremendously hard to ensure your food is the highest quality. Our entire team, in fact, is passionate about enhancing your experience in any way that we can. So we would all like to thank you for your kind words.

Lastly we would like to thank you for taking the time to write a review and share your experience.
We very much look forward to welcoming you back.

With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Stephens, Australia
Level 5 Contributor
52 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 28 March 2014

We booked a 38 Harbour view and were fortunate to be upgraded to club.this was a nice surprise
I like the room design very much as it affords maximising the view.
The only points I saw as negative were the fact that it does seem like a training Hotel with some "learners" on staff but that is why it is a little less expensive than say Shang ri lah
The hotels common areas are sprayed with a perfume of some kind and if you are chemical intolerant as my wife is, this is a setback fortunately, it is not in the room.
Because of the smell, we dined at neighbouring Hotels
However if you don't mind the perfume this Hotel is very hard to beat
Very nice pool area also

Room Tip: harbour view is worth the money
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank john a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 3 April 2014
Dear john a,

Thanks for your feedback regarding your experience at ICON.

When you book your next stay with us please drop us an email and we will take care of your booking.

With warm regards,
Richard Hatter
general.manager@hotel-icon.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 4 Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 28 March 2014 via mobile

What a great hotel. Decided to book a harbour view room following Hotel Icon's strong rating on TripAdvisor. I was not disappointed. This hotel has special touches that separates it from the rest. These include the complimentary in-room bar, thoughtful desk accessories (elastic bands, paper clips, safety pins etc), great room layout, funky bathroom, great buffet breakfast and extremely helpful staff. Well positioned in Kowloon with a regular hotel shuttle to ferries and train stations. I would strongly recommend Hotel Icon, you won't be disappointed.

Stayed February 2014, travelled as a couple
Helpful?
2 Thank bryanfromperth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 3 April 2014
Dear bryanfromperth,

Thanks for your review regarding the stay at Hotel ICON.

I am glad to know that you liked our rooms. Our staff has always been the greatest asset and it’s good to see that you have enjoyed our Iconic Hospitality.

Hopefully we will see you again soon staying with us.

With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel ICON

Property: Hotel ICON
Address: No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Hong Kong
#4 Spa Hotel in Hong Kong
#4 Family Hotel in Hong Kong
#5 Luxury Hotel in Hong Kong
#8 Business Hotel in Hong Kong
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hotel ICON 4.5*
Number of rooms: 262
Official Description (provided by the hotel):
A hotel unlike any other. Welcome to a different world. Hotel ICON is a unique hotel designed by celebrated architects Terence Conran, Rocco Yim and William Lim. Breathtaking open public spaces, a striking vertical garden by Patrick Blanc, a grand sweeping staircase, innovative guest rooms and three vibrant dining spaces radiate contemporary style. We offer our guests traditional Asian hospitality, with all its courteous and attentive qualities – but in a refreshingly modern, stylish and international environment. ... more   less 
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Also Known As:
Hotel ICON Hong Kong

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