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“Amazing Hotel”
Review of Hotel ICON

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Hotel ICON
Ranked #5 of 718 Hotels in Hong Kong
Certificate of Excellence
Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing Hotel”
Reviewed 6 May 2014

How to begin about this incredible hotel.
My man and I were married thereon Easter Sunday in a quite little intimate service with 2 of our closest friends. We occupied a corner room on the 26th room for 7 days of complete bliss. The staff with a special mention to Gracie, Lisa, Shanna and Joanna were excellent in their service and detail to our needs and nothing was to much trouble. All the staff were friendly and helpful and the front door help staff were very helpful as well.
The food, well what can I say amazing!. The breakfasts were to die for and the 'Above and Beyond' restaurant on the 28th floor with that view as well leaves me in awe not to mention once again the excellent wait service. To top this all of a free mini bar in our suite room, nibbles and drinks on the 28th floor - need I go on!
We are already making plans to come back next year. We did not feel it was far to city and there is a shuttle bus always on hand.
Good on you all at Hotel Icon for such an excellent hotel.

Room Tip: Corner suites are the best up high and are very large and sunny with spectacular views of the harbou...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heyjude2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 14 May 2014
Dear heyjude2014,

Thank you for your wonderful review and for saying such nice things about Grace, Lisa, Shanna and Joanna during your stay, we do hope that you and your husband will return - we look forward to your next visit.

Congratulations and best of luck in your new lives together!

With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,546)
Date | Rating
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  • Chinese (Simplified) first
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English first
Norfolk, United Kingdom
Level Contributor
71 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 6 May 2014

Our first time in Hong Kong and we did lots of research to find out where to stay asked lots of other to share their experiences.
We booked a harbour view and used the executive tip to have drinks and nibbles.
We did have a splendid view looking towards hong Kong island and were given an upgrade to a bigger room.
The buffet breakfast was extensive and lots of choices and the evening cocktails and nibbles were great too.
the room had more than adequet amenities and was comfortable and we had a nice easy stay to start us off on our world trip.
The compliementary cocktails drinks were a great way to ease down after a busy day.
The hotel had a free shuttle service to the ferry area or shops if that's what you wanted.
ALL the staff were helpful and friendly and the service was way above our expectations.
We used the laundrey service which was good and the whole stay was very pleasurable.
We would definatley recommend this to others and if we get to HongKong again that's were we will stay.

Room Tip: buy a harbour veiw and executive level
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trishswim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 14 May 2014
Dear trishswim,

We are humbled by your compliments and are truly delighted that you enjoyed ICON in your own special way.

We will never sit still and will constantly strive to improve what we do.

Please let me know personally if you are coming back and I will do my best to reserve a nice room for you.

With best personal regards,
Richard Hatter
general.manager@hotel-icon.com
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London, United Kingdom
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 May 2014

Stayed here for one night (sadly not more) in April on a stop over on the way back to London.

We were upgraded from a standard room to a premier corner view room with amazing views out towards the harbour front. The room itself was excellent - very modern and well laid out. The hotel also offered a really great feature of a smartphone to use during our stay, with free calls within Hong Kong and to about 25 countries (including the UK) as well as free internet access for use out and about in Hong Kong.

As other reviews mentioned, probably the two best things about the hotel however were the service and the breakfast! Everyone was extremely helpful and we were provided with some excellent recommendations for good restaurants, dim sum etc - the concierge even called ahead to one place we were thinking of going and found out that it was actually closed (very handy) and quickly provided us with another recommendation, even writing the details in Chinese to hand to the taxi driver.

The breakfast was nothing short of out of this world. They have absolutely everything you can think of on offer and to such a high standard as well.

I would 100% recommend this hotel to anyone looking to stay in Hong Kong for a few nights - I'm just sorry we didn't book our first two nights in Hong Kong on the outbound part of our journey there was well!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnH1007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 7 May 2014
Dear JohnH1007,

Thank you for writing such a comprehensive review following your stay.

We are so delighted to read you enjoyed your recent stay with us, thank you for taking the time to write a review and share your feedback with the travelling community.

We were particularly pleased that you found everything execellent during your stay from our concierge team. Your praise has been passed on to everyone here, it very welcomed.

Thank you for choosing Hotel ICON, we will be delighted to welcome you back on your next visit to Hong Kong.

With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
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Bergen, Norway
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 6 May 2014

Very friendly staff, on all service levels. Try out their top-floor restaurant with excellent view to the HongKong Island. Book on advance for optimal window-view of the laser-show after dark. But, don't forget to try out the food, excellent! Go for a swim in outdoor pool the morning, and wake up with the crowd, 25 storeys above the street level. Location is great for a walk along the promanade to the Starferry terminal, or a walk to the evening streetmarket.
Fast WiFi, and complementary use of iPhone during your stay in the hotel, free minibar also adds to the stay.

Room Tip: Make sure you pick a view southwest towards the Hong Kong island. It migth be called Harbour view.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bigfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 7 May 2014
Dear Bigfield,

Thanks for your post and positive feedback about your recent stay with us. I am pleased that you liked ICON.

We hope to welcome you back to stay with us again in the near future, do feel free to contact me for room booking.

With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
138 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 6 May 2014 via mobile

We know HK pretty well over man years but in the past have been able to stay with friends. Sadly not on this occasion so we did a hotel search and liked the reviews on Hotel Icon.

We have had 4 nights here and have been very impressed. In particular the service is really excellent - friendly but respectful, extremely efficient and there are so many staff available that you never have to hunt for help! Our room of floor 16 was very comfortable, modern and with a decent view of the harbour. Free soft drinks in the room fridge was a nice touch. The reception area is smart with a spectacular living garden wall that must be 40 feet high. We ate one evening in the reception area restaurant when we only wanted a snack and were happy with that. The breakfast is excellent and well worth including in the price of your room.

The location is slightly away from the main action on Kowloon side (about 10 minute walk) but the hotel provides a shuttle bus to the centre of Kowloon which, again, is efficient.

With the fairly miserable weather, we did not try out the pool area so can't comment on that.

The price of this hotel was a good deal more attractive than anything else we could find and we have been delighted with it and would not hesitate to stay here again!

Stayed May 2014, travelled as a couple
Helpful?
Thank LondonNick55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 7 May 2014
Dear LondonNick55,

Thank you so much for giving us such candid feedback, we really appreciate you taking the time to let us know about your stay. I’m so glad you enjoyed your stay, our staff really appreciate your kind comments.

We hope we see you again at the hotel soon and do let me know if I can help with future stays.

With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
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Japan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 May 2014 via mobile

I will come to Hong Kong every year for taking a break and also for business trip. Tsim Sha Tsui is my favorite district in Hong Kong. I search in website and found this hotel. after 2 days stay, I found that it is a average hotel. Average service, good.

Stayed April 2014, travelled on business
Helpful?
1 Thank OfficeC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 7 May 2014
Dear OfficeC,

Thanks for reviewing ICON.

Much appreciated, do keep in touch and let me know when you need any help with a room in Hong Kong.

With best wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 May 2014

Great, modern hotel in an excellent location. Comfortable, well appointed room, worth upgrading to harbour view. Buffet breakfast offers an extensive and varied choice and the evening buffet is also excellent. Helpful and friendly staff always ready to offer information and advice.

Room Tip: High floor and harbour view.
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lorna030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 7 May 2014
Dear lorna030,

Thanks for your fantastic feedback regarding your experience at ICON.

When you book your next stay with us please drop us an email and we will take care of your booking.

With warm regards,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel ICON

Property: Hotel ICON
Address: No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Hong Kong
#4 Family Hotel in Hong Kong
#4 Spa Hotel in Hong Kong
#5 Luxury Hotel in Hong Kong
#8 Business Hotel in Hong Kong
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hotel ICON 4.5*
Number of rooms: 262
Official Description (provided by the hotel):
A hotel unlike any other. Welcome to a different world. Hotel ICON is a unique hotel designed by celebrated architects Terence Conran, Rocco Yim and William Lim. Breathtaking open public spaces, a striking vertical garden by Patrick Blanc, a grand sweeping staircase, innovative guest rooms and three vibrant dining spaces radiate contemporary style. We offer our guests traditional Asian hospitality, with all its courteous and attentive qualities – but in a refreshingly modern, stylish and international environment. ... more   less 
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Also Known As:
Hotel ICON Hong Kong

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