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“Simply the Best”
Review of Hotel ICON

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Hotel ICON
Ranked #5 of 717 Hotels in Hong Kong
Certificate of Excellence
Perth, Australia
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Simply the Best”
Reviewed 23 August 2014

After being met by Christina with a welcoming greeting we were shown to our room with a beautiful view over Victoria Harbour (an upgrade for our anniversary). Internet, printer,bar fridge and international phone, all free. A stationary set including scissors and stapler was handy as we had some paper work to attend too. Tour of Hong Kong organised by Jacko the concierge went smoothly and most enjoyable. Public transport close by to explore Hong Kong on your own. Enjoy this Hotel as we did and will do again when we return.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Sally-Anne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 29 August 2014
Dear Sally-Anne K,

Thank you for choosing Hotel ICON for such a special occasion. From all of us here we hope you had a wonderful birthday.

It was lovely to read that you thought so highly of our team, your praise of the team means a lot to us. Jacko at concierge and Kristina at Guest Relations particular were thrilled you remembered them.

Our entire team, in fact, is passionate about enhancing your experience in any way that we can. So we would all like to thank you for your kind words.

I hope we can welcome you back, please contact me directly and I will make sure you get a special discount on a great room.

With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,583)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
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English first
Melbourne, Australia
Level 6 Contributor
127 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 22 August 2014

On arriving at the Hotel Icon, it has the wow factor, the Modern looking structure and the tasteful art works as you arrive in the lobby. You sign in with an interactive screen which goes through your details. The staff are all friendly and dressed in a more casual manner to suit the style of the building.
We were fortunate enough to stay on the 27th floor with amazing views over the harbour to Hong Kong, the tasteful chair placed in front of the floor to ceiling glass helped to emphasis this. The king bed was perfect with a great pillow selection. All the fixtures & fittings were modern style and the selection of accessories was to a high standard, The free Mini bar was tastefully stocked and yes was Free.. We had a buffet meal at the "Market" the selection was massive from all sorts of fresh seafood to cooked meats, asian, european, middle eastern cuisines, it was all covered, if you like deserts you will love this place. It was a little bit pricey, but you will not go hungry. The "Market also doubled up for the breakfast area, again the food selection was amazing, the best I have experienced in Hong Kong.
The swimming pool / Gym /Rest area located on the 9th floor is clean, tidy and again tastefully decorated, The pool area overlooks Hong Kong Harbour and the staff were really helpful & polite.
I could find no criticism other than the wait for the lifts was slow as was the lifts, but these minor comments do no detract from the wonderful Hotel. Would I stay again ? Absolutely.

Room Tip: Ask for Harbour side views on the higher floors. Include your breakfast in the package.
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  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 29 August 2014
Dear Richard M,

We are humbled by your compliments and are truly delighted that you enjoyed ICON in your own special way.

We will never sit still and will constantly strive to improve what we do.

Please let me know personally if you are coming back and I will do my best to reserve a nice room for you.

With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level 5 Contributor
71 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 22 August 2014

Hotel-school should that be attended by any hotel manager in the world.

Great apartment with some unusual gadgets - a printer in the room, a mini office kit, a lounge for those who have to wait for check in or check out (do not use, but I found the great idea), complimentary minibar and a mobile phone with Internet and free calls. Attention! It is not free for all countries!

Beautiful pool and great gym overlooking the bay. For those who like to run, the Avenue of Stars is located less than 500 meters from the hotel (great track - 1500 meters).

The breakfast is an attraction in itself, highlighting the bakery.

Green restaurant on the ground floor is excellent (the best squid risotto I've ever eaten. Nobody in Venice reaches such quality).

SPA services with extortionate prices. Services fee of the concierge seemed also too high, I needed to mail a document to Brazil and the hotel rate almost doubled the cost.

Very attentive staff, well trained. I spent my birthday at the hotel and got a piece of cake, delicious, and a very elegant card.

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GustavoSette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 29 August 2014
Dear GustavoSette,

Thank you very much for your incredibly detailed and wonderful review, really appreciated. The team is very passionate about their work, every day they put a lot of energy and care into delivering exceptional service experiences, I thank you very much for your terrific comments and particularly the ones about the team.

We hope you will think of us again should you be returning to Hong Kong, please drop me a note directly and I will make sure you get a great room at a special rate.

With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
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Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 August 2014 via mobile

We stayed at the Hotel Icon on our honeymoon and really enjoyed our stay. The hotel organised a driver from the airport on our request who was great and gave us some good tips for our stay in HK. The check in was smooth from the greeting as you step out the car to the rest of check in being completed in the room! The room was lovely and very modern - the free mini bar and smartphone were fab extras. We paid for a harbour view which was worth the money especially at night. The pool on the roof terrace was great though they could do with more sun loungers as they were generally always taken. We are in the top floor restaurant twice (one lunch and one dinner) both of which were excellent and good value for the quality of food. The only let down of this hotel was the Cafe/restaurant on the ground floor where the service we experienced was not great (wrong drinks, taking long time to order etc) and we felt it was very overpriced for the quality of food. However there was a queue out the door for afternoon tea so the locals seem to like it!

Stayed May 2014, travelled as a couple
Helpful?
Thank KateStirling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 29 August 2014
Dear KateStirling,

Thank you for your Tripadvisor review. It's nice to know that overall you had a memorable experience. I am disappointed to hear your experience in the lobby restaurant, I have addressed this with the team to prevent this happening again.

If you are planning on visiting us again, please contact me directly. I will book you in a great room at a special price.

With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 August 2014

My wife and I stayed here for one night on the evening of our wedding. Upon arrival we were upgraded to an amazing suite with spectacular views of the city. The design of the hotel and rooms is modern and very spacious. The staff and service were amazing, they went out of their way to make the stay special.

The Above and Beyond club has a relaxed atmosphere, the teas, cocktails and snacks are superb. Breakfast in the Market restaurant was delicious. The infinity pool has good views over the city.

Without doubt one of the best hotel experiences we have had.

Room Tip: It's worth the extra for a club room with harbour view
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  • Stayed May 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank indigoblue_HK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 22 August 2014
Dear indigoblue_HK,

Thank you for choosing Hotel ICON for such your special stay.

It was lovely to read that you thought so highly of our hotel. Your praise of Above & Beyond club lounge and The Market buffet restaurant means a lot to us, our chefs in particular, they work tremendously hard to ensure your food is the highest quality. Our entire team, in fact, is passionate about enhancing your experience in any way that we can. So we would all like to thank you for your kind words.

Lastly we would like to thank you for taking the time to write a review and share your experience.

We very much look forward to welcoming you back. Let me know if you need any help with a room in Hong Kong.

With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 6 Contributor
99 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 21 August 2014

From our greeting at the door, to the reception team to the f&b team, to the concierge and his team - WOW.

Then came our room - WOW. Very modern, very comfortable and the shower.

Location was splendid too - a 5 minute walk to the train, which gets you everywhere in HK quickly and efficiently, to a 10 minute walk to the harbour front, to a 15 minute shuttle bus provide to the hotel to downtown Tsim Sha Tsui. With airport connections from Icon's door.

However the staff - especially the f&b team, the friendliest most professional we have encountered anywhere. They are all a credit to the Hotel ICON.

Given the opportunity we will be back.

Room Tip: Higher rooms provide better views.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Linda and Tony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 22 August 2014
Dear linaimac,

Thank you for taking the time to write such a lovely review. We were so pleased to read that you enjoyed your stay with us.

We really appreciate your kind words regarding our team, especially the F&B team and the concierge. We are dedicated to delivering a discreet yet personal service which represents excellent value at all times, your comments serve as a real motivator and confirmation that we are reaching our aims.

We hope you will think of us again should you be returning to Hong Kong. Please feel free to contact me personally to book your room.

With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level 6 Contributor
233 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 239 helpful votes
Reviewed 20 August 2014 via mobile

Second visit in a month and hotel icon continues to impress me
Amazing views and great suite with unbelievable victoria harbour views

Really enjoyed the chinese restaurant on the 28th floor above and beyond. Great chinese cuisine amazing views and fantastic service


The green restaurant on ground floor with the best beaullabese soup I ever had and great burgers

Hotel Icon is unlike other because they really care !

Love the pool to burn the calories too

Truly amazing Hotel.



Stayed August 2014
Helpful?
Thank buhalid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this review, 22 August 2014
Dear buhalid,

Thanks for your fantastic feedback regarding your experience at ICON.

When you book your next stay with us please drop us an email and we will take care of your booking.

With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel ICON

Property: Hotel ICON
Address: No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Hong Kong
#4 Spa Hotel in Hong Kong
#4 Family Hotel in Hong Kong
#5 Luxury Hotel in Hong Kong
#8 Business Hotel in Hong Kong
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hotel ICON 4.5*
Number of rooms: 262
Official Description (provided by the hotel):
A hotel unlike any other. Welcome to a different world. Hotel ICON is a unique hotel designed by celebrated architects Terence Conran, Rocco Yim and William Lim. Breathtaking open public spaces, a striking vertical garden by Patrick Blanc, a grand sweeping staircase, innovative guest rooms and three vibrant dining spaces radiate contemporary style. We offer our guests traditional Asian hospitality, with all its courteous and attentive qualities – but in a refreshingly modern, stylish and international environment. ... more   less 
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Also Known As:
Hotel ICON Hong Kong

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