We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Wonderful Hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Citadines Mercer Hong Kong
Ranked #99 of 716 Hotels in Hong Kong
Alkmaar
Level Contributor
30 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Wonderful Hotel”
5 of 5 bubbles Reviewed 20 January 2012

The Mercer is wonderful boutique hotel. Staff is friendly and helpful, and most importantly the rooms are beautifully decorated. Especially the executive rooms on the higher floors are very nice, large for HK standard, and with great extra's such as a little kitchenette, free drinks and an espresso machine for free use. It's in a relatively quiet street, but still only a short walk to the subway.

The only disappointment is the breakfast; free but very basic

  • Stayed December 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank E749b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chengagnes, Public Relations Manager at Citadines Mercer Hong Kong, responded to this review, 27 March 2012
Thank you for praising The Mercer. Our breakfast now is served in buffet style, which includes selection of bread, muffins, fruits, cold cuts, salad, cereals and juice, as well as hot items such as scrambled egg, sausages and Chinese dim sum served in a chafing dish. We look forward to welcoming you back to our hotel in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

509 reviews from our community

Traveller rating
    225
    208
    58
    11
    7
See reviews for
54
160
49
164
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (123)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
UAE
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 17 January 2012

Stayed at The Mercer in November 2011, The hotel is in a quiet area but close to IFC and Central Hong Kong. The welcome/arrival was not great, no transpiration arranged (booked in advance), front office staff rude and a bit unorganized. No all of them are speaking well English. The building is new with some constructions in progress (pool area), lifts are nice and rooms as well. I booked a suite with separate kitchen and living area, including mini bar, WIFI and complimentary breakfast. I love the bathroom, well designed and organized. The bed is comfortable, facing the LCD 42’’ TV, I must say that the TV is a bit to low compared to the bed, once you are in the bed you can’t watch the TV properly. Rooms are cleaned every day by Housekeeping staff, Breakfast was poor, small indoor area with a poor selection of food. Service staff is not friendly and the overall atmosphere in the room is inappropriate and cold. Is not an Hotel for Family due to the high number of “accompanied ladies” in the area. For a couple of nights on business trip is ok and a good alternative to a “branded” hotel such Four Seasons……

Room Tip: High floor
See more room tips
  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank explorer2727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chengagnes, Public Relations Manager at Citadines Mercer Hong Kong, responded to this review, 27 March 2012
Thanks for your comments to The Mercer. Our breakfast is served in buffet style, which includes selection of bread, muffins, fruits, cold cuts, salad, cereals and juice, as well as hot items such as scrambled egg, sausages and Chinese dim sum served in a chafing dish. We look forward to welcoming you back to our hotel in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lisboa, Portugal
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 9 January 2012

Really enjoyed our stay. The hotel is new, the decor is modern and trendy. The room is of excellent size for HK. Very confortable and high tech.
We had breakfast included in our rate. It was ok. Basic, nothing special. 2 sorts of fruit (melon and watermelon, always), 2 juices (not freshly squeezed), some bread and cheese, cereals, yogurt and some chinese dumplings.
Besides this, I totally recomend it!!

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Eduard0_PT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chengagnes, Public Relations Manager at Citadines Mercer Hong Kong, responded to this review, 27 March 2012
Thanks for your comments to The Mercer. Our breakfast now is served in buffet style, which includes selection of bread, muffins, fruits, cold cuts, salad, cereals and juice, as well as hot items such as scrambled egg, sausages and Chinese dim sum served in a chafing dish. We look forward to welcoming you back to our hotel in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sofia, Bulgaria
Level Contributor
87 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 9 January 2012

Centrally located, but tucked in a backstreet, like all 'hidden gems' should be, this beautiful slick friendly city hotel epitomises my first choice hotel formula.

Be prepared for the sights and sounds of the old city (not a fraction of the original, but authentic). Who wants a theme-park? Taxis may not find it without GPS, and you'll get lost looking for it even after a couple of days, but each turn brings a new restaurant or unexpected vista.

Clean bright modern rooms and clean bright modern proud staff with service but not servility make you feel at home and welcomed.

Room Tip: book early - it's going to get busy
See more room tips
  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LeoLev5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chengagnes, Public Relations Manager at Citadines Mercer Hong Kong, responded to this review, 27 March 2012
Thanks for your comments to The Mercer. Situated between the business district and old city in Hong Kong, The Mercer is perfect for guests who are interested in learning the heritage of Hong Kong. Moreover, the hotel is surrounded by an abundance of local restaurants and bars.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level Contributor
124 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 bubbles Reviewed 5 January 2012

We stayed in this hotel inbetween flights. The hotel opened a number of months ago and is fairly typical of the boutique genre that is currently sweeping Hong Kong. Based in the "old" (and therefore more atmospheric) part of Hong Kong but very centrally placed, the upper floors offer good views over the surrounding buildings. We were upgraded to a suite, which basically meant that tacked on to the bathroom/bedroom arrangement, there was a galley-style kitchen and a sitting area. Our general impressions were that it was clean and well laid-out.

Compared to European rooms, space is tight, which I understand is a Hong Kong trait, but we had a large very comfortable bed that more than did after flying in from the UK. What really impressed about the room was the ingenious use of space that allowed more than adequate hanging as well as an iron and board. The use of glass partitions helped maintain the feeling of space.

The hotel also offers a buffet breakfast, which again, helped set one up for the day. We had booked the hotel on one of the many booking websites and paid about £150 per room per night. Research suggested that this appeared to be average for this type of hotel. We would certainly return.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BertyBrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chengagnes, Guest Relations Manager at Citadines Mercer Hong Kong, responded to this review, 27 March 2012
Thank you for praising The Mercer. We look forward to welcoming you back to our hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staffordshire, England
Level Contributor
123 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 bubbles Reviewed 1 January 2012

I stayed in the Mercer for 3 nights in a suite room. The hotel is in Central, but in a quiet street - easy for access to the underground or walking to the waterfront and the quays. Everything is just walking distance. An excellent base for Central. Rooms are very spacious, clean and well equipped. The huge bed was really comfortable. For such good rooms and central location, the hotel is very reasonably priced. Free wifi. The Mercer is a sister hotel of the Lang Kwai Fong Hotel just round the corner. I would definitely stay here again.
Dont bother with breakfast as it just comes on a tray and is pretty useless. Just go to one of the many nearby cafes.

Room Tip: Ask if you can get upgraded to a suite room.
See more room tips
  • Stayed July 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JonoLion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chengagnes, Public Relations Manager at Citadines Mercer Hong Kong, responded to this review, 27 March 2012
Thanks for your comments to The Mercer. Located in the major business district in Hong Kong, The Mercer is covered by an excellent transportation network with MTR, bus stations and Macau Ferry Terminal.

Our breakfast is served in buffet style, which includes selection of bread, muffins, fruits, cold cuts, salad, cereals and juice, as well as hot items such as scrambled egg, sausages and Chinese dim sum served in a chafing dish. We look forward to welcoming you back to our hotel in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
58 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 1 January 2012

Great location in Central – only a short walk from Sheung Wan station. There is a courtesy bus, or it’s only a quick cab drive away from Hong Kong station if you arrive there from the airport (make sure you have the address for the cab driver, as it’s a bit hard to find).

This is a great hotel if you want to stay near Soho/Hollywood Road – although the location might not be for everyone as it is on a busy, small street slightly away from the main shops.

The rooms are comfortable, large for Hong Kong and a nice modern design. In the suite there is a small kitchen, with coffee machine and some free drinks in the fridge. Wireless was also free, and worked well.

There were only two rooms on our floor, and the view is great out to the high rises of Central.

They served a nice breakfast, which was included in the price. The pool was hard to find – and small – so don’t choose the hotel based on doing a lot of swimming.

I would certainly stay here again.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peejay_london
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chengagnes, Public Relations Manager at Citadines Mercer Hong Kong, responded to this review, 27 March 2012
Thanks for your comments to The Mercer. In addition to complimentary Wifi internet access and minibar, local calls and breakfast are also free of charge. We look forward to welcoming you back to our hotel in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hong Kong hotels
Sheung Wan
Ovolo Noho
Ovolo Noho
#30 of 716 in Hong Kong
4.5 of 5 bubbles 1,039 reviews
Sheung Wan
Lan Kwai Fong Hotel
Lan Kwai Fong Hotel
#104 of 716 in Hong Kong
4.0 of 5 bubbles 1,046 reviews
Sheung Wan
Holiday Inn Express HONG KONG SOHO
Show Prices
Show Prices
Show Prices
Central
The Pottinger Hong Kong
The Pottinger Hong Kong
#35 of 716 in Hong Kong
4.5 of 5 bubbles 291 reviews
Central
Ovolo Central
Ovolo Central
#18 of 716 in Hong Kong
4.5 of 5 bubbles 766 reviews
Sheung Wan
iclub Sheung Wan Hotel
iclub Sheung Wan Hotel
#96 of 716 in Hong Kong
4.0 of 5 bubbles 412 reviews
Show Prices
Show Prices
Show Prices

Been to Citadines Mercer Hong Kong? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Citadines Mercer Hong Kong

Property: Citadines Mercer Hong Kong
Address: No.29 Jervois Street, Sheung Wan, Hong Kong, China
Region: China > Hong Kong > Sheung Wan
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Swimming Pool
Hotel Style:
#49 Business Hotel in Hong Kong
#56 Romantic Hotel in Hong Kong
#82 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Citadines Mercer Hong Kong 4*
Number of rooms: 55
Official Description (provided by the hotel):
Citadines Mercer delivers contemporary luxury and comfort with large spacious rooms in the fashionable up and coming Sheung Wan area. The new boutique hotel is only 1 minute from Sheung Wan MTR station, and within easy walking distance of Central’s prime business, shopping and dining locations. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Ebookers, Odigeo, Hotels.com, Ctrip TA, Agoda, Southall Travel, Hotelopia, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Citadines Mercer Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Mercer Hotel Hong Kong
Citadines Mercer Hong Kong

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing