My wife and I went to Macau from Hong Kong on the CotaiJet. The concierge in our hotel got the tickets for me, charging me €6 commission, and saved me all the hassle. We were advised to arrive about 30 minutes early which seemed a long time to me. However as soon as we arrived we realised why as the Macau Ferry Terminal in Hong Kong was very busy; a mini airport really with thousands of people all milling around. Be aware that there is a requirement to go through passport control in Hong Kong before departure as well as on arrival in Macau.
It was no problem to find our pier and the First Class tickets we had bought made the trip very pleasant. The difference in cost is minimal but First Class seating is especially comfortable with lots of legroom - enough room to sit very comfortably with two carry-on size suitcases between our legs. Additionally it is on the upper deck with much better views. Seats were allocated at check in, therefore NO stress on worrying about seating, and we got a pair of seats by the window. A snack is included in the ticket price - a pack of biscuits and a hot or cold drink.
The journey is a little over an hour and another advantage of First Class was priority disembarking, meaning we had a head start on the other passengers of the very full boat to passport control in the Taipa Ferry Terminal. Our boat docked on what seemed to be the pier farthest from the exit and it was a good 5 minute walk to passport control.
The return trip was similar but the boat was much less full. The weather was cloudy with a fresh to strong wind and a medium swell, none of which seemed to adversely affect the boat and the crossing was very smooth. The cabin crew were friendly and courteous. All in all our return trip was extremely pleasant and totally stress free.
Based on our experience I can only rate this service as excellent and I have no hesitation in recommending CotaiJet.
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