Be very careful when purchasing your ferry tickets to Macau at the China Ferry Terminal in Kowloon. I thought only Turbojet sold tickets for Macau here, but Cotai Water Jet has counters here by the Departure entrance. Turbojet sells round trip tickets from Kowloon to Macau’s Outer ferry Terminal. At the China Ferry Terminal, Cotai's trip are Kowloon-Macau Outer Ferry, Macau Taipa Ferry Terminal – Hong Kong. Taipa ferry terminal is convenient for those visiting the Venetian casino and hotel.
When we arrived at the Departure floor at the China Ferry Terminal, we were "assisted" by a young lady who asked if we had tickets for Macau. Upon learning that we did not, she brought us over to a counter selling tickets to Macau. We were encouraged to purchase return tickets because it was a Friday, which we did-- HK$160 pp for going to Macau and HK$185 pp for the return trip. As we bought same day return ticket, the ticket agent informed us that we should return before 9:30 pm and that we should now quickly go through immigration to catch the next ferry. So we placed our return ticket in our wallets and went through processing for our trip to Macau. After a good day of sightseeing Macau's historical district, we returned to the Macau’s Outer Ferry Terminal and were unsuccessful in finding the departure gate for Cotai Ferry. A helper at the terminal told us that we were at the ”wrong” terminal and needed to go to Macau’s other island to the Taipa Ferry Terminal. I was quite upset that the ticket seller did not inform us that the return tickets were at a different terminal and that we would also be returning to a different terminal as well. Our hotel was in Kowloon and we did not want to return to the Hong Kong side. So we purchased another set of tickets from Turbojet to return to Kowloon.
However, the travel on Cotai Ferry was quite comfortable. We purchased economy class tickets and the seats were leather, similar to first class airline seats. The Cotai ferry also had lots of LCD monitors running promos for various casinos and luxury shops. The Turbojet ferry that we travel on the return voyage was slightly older than the Cotai ferry and it had only one large LCD monitor showing a cooking program. Everyone gets assigned seats so do ask for a window seat, if you want one. We skipped breakfast to catch an early ferry but the snack bar on the turbojet is extremely limited and barely manned.
Overall the ferries to Macau were very comfortable, convenient and about one hour in duration. However, I give Cotai strong negative marks due to the lack of disclosure on the part of the Cotai ticket agent about the different terminals on the return tickets and our needing to purchase additional return tickets. (I did plan to talk to a Cotai agent about my dissatisfaction upon returning to Kowloon, but the only counters open were that of Turbojet.)
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