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“Comfortable Ride, Deceptive Ticket Agent”
Review of Cotai Water Jet

Cotai Water Jet
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Cotai Water Jet Round-Trip Ferry Tickets Between...
Ranked #117 of 870 things to do in Hong Kong
Certificate of Excellence
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Owner description: Our maritime jet fleet – renowned for its fast, efficient, and hassle free service – offers passengers up to 86 sailings per day between the Hong Kong-Macau Ferry Terminal, the Hong Kong-China Ferry Terminal, the Hong Kong Airport Skypier, and the Macau-Taipa Ferry Terminal and Macau Outer Harbour Ferry Terminals.
Reviewed 9 June 2014

Be very careful when purchasing your ferry tickets to Macau at the China Ferry Terminal in Kowloon. I thought only Turbojet sold tickets for Macau here, but Cotai Water Jet has counters here by the Departure entrance. Turbojet sells round trip tickets from Kowloon to Macau’s Outer ferry Terminal. At the China Ferry Terminal, Cotai's trip are Kowloon-Macau Outer Ferry, Macau Taipa Ferry Terminal – Hong Kong. Taipa ferry terminal is convenient for those visiting the Venetian casino and hotel.

When we arrived at the Departure floor at the China Ferry Terminal, we were "assisted" by a young lady who asked if we had tickets for Macau. Upon learning that we did not, she brought us over to a counter selling tickets to Macau. We were encouraged to purchase return tickets because it was a Friday, which we did-- HK$160 pp for going to Macau and HK$185 pp for the return trip. As we bought same day return ticket, the ticket agent informed us that we should return before 9:30 pm and that we should now quickly go through immigration to catch the next ferry. So we placed our return ticket in our wallets and went through processing for our trip to Macau. After a good day of sightseeing Macau's historical district, we returned to the Macau’s Outer Ferry Terminal and were unsuccessful in finding the departure gate for Cotai Ferry. A helper at the terminal told us that we were at the ”wrong” terminal and needed to go to Macau’s other island to the Taipa Ferry Terminal. I was quite upset that the ticket seller did not inform us that the return tickets were at a different terminal and that we would also be returning to a different terminal as well. Our hotel was in Kowloon and we did not want to return to the Hong Kong side. So we purchased another set of tickets from Turbojet to return to Kowloon.

However, the travel on Cotai Ferry was quite comfortable. We purchased economy class tickets and the seats were leather, similar to first class airline seats. The Cotai ferry also had lots of LCD monitors running promos for various casinos and luxury shops. The Turbojet ferry that we travel on the return voyage was slightly older than the Cotai ferry and it had only one large LCD monitor showing a cooking program. Everyone gets assigned seats so do ask for a window seat, if you want one. We skipped breakfast to catch an early ferry but the snack bar on the turbojet is extremely limited and barely manned.

Overall the ferries to Macau were very comfortable, convenient and about one hour in duration. However, I give Cotai strong negative marks due to the lack of disclosure on the part of the Cotai ticket agent about the different terminals on the return tickets and our needing to purchase additional return tickets. (I did plan to talk to a Cotai agent about my dissatisfaction upon returning to Kowloon, but the only counters open were that of Turbojet.)

4  Thank Virtual_Jade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"economy class"
in 19 reviews
"taipa terminal"
in 18 reviews
"ferry companies"
in 8 reviews
"through immigration"
in 11 reviews
"hk macau"
in 8 reviews
"earlier ferry"
in 7 reviews
"ferry service"
in 16 reviews
"shun tak"
in 5 reviews
"day trip to macau"
in 4 reviews
"priority boarding"
in 5 reviews
"sheung wan station"
in 4 reviews
"comfortable ride"
in 9 reviews
"comfortable seats"
in 9 reviews
"great ferry"
in 4 reviews
"both ways"
in 12 reviews
"hour ride"
in 4 reviews
"free shuttle buses"
in 7 reviews

307 - 311 of 502 reviews

Reviewed 22 May 2014 via mobile

I went from Macau for a day trip to Hong Kong and it was so quick and easy. I paid economy both ways and had a window seat both times. The trip was a little bouncy at times but the seats were comfortable. It was all over in an hour. On the way back from HK late at night i even managed to pick up a discounted ticket from one of the sellers. The trip is so quick i wouldnt bother to pay first class, economy was very suitable for such a short trip. Sublime!

2  Thank nicklamport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2014

last march 2014,we have a trip in Macau and Hong kong that my children were really loves.This trip is memorable.They really loves to travel,they appreciated the travel at the sea.We have a great time and smooth experienced from Macau to Hong Kong.Efficient and highly recommended with.

Thank enjoyfunlovetravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2014

My wife and I went to Macau from Hong Kong on the CotaiJet. The concierge in our hotel got the tickets for me, charging me €6 commission, and saved me all the hassle. We were advised to arrive about 30 minutes early which seemed a long time to me. However as soon as we arrived we realised why as the Macau Ferry Terminal in Hong Kong was very busy; a mini airport really with thousands of people all milling around. Be aware that there is a requirement to go through passport control in Hong Kong before departure as well as on arrival in Macau.
It was no problem to find our pier and the First Class tickets we had bought made the trip very pleasant. The difference in cost is minimal but First Class seating is especially comfortable with lots of legroom - enough room to sit very comfortably with two carry-on size suitcases between our legs. Additionally it is on the upper deck with much better views. Seats were allocated at check in, therefore NO stress on worrying about seating, and we got a pair of seats by the window. A snack is included in the ticket price - a pack of biscuits and a hot or cold drink.
The journey is a little over an hour and another advantage of First Class was priority disembarking, meaning we had a head start on the other passengers of the very full boat to passport control in the Taipa Ferry Terminal. Our boat docked on what seemed to be the pier farthest from the exit and it was a good 5 minute walk to passport control.
The return trip was similar but the boat was much less full. The weather was cloudy with a fresh to strong wind and a medium swell, none of which seemed to adversely affect the boat and the crossing was very smooth. The cabin crew were friendly and courteous. All in all our return trip was extremely pleasant and totally stress free.
Based on our experience I can only rate this service as excellent and I have no hesitation in recommending CotaiJet.

3  Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 March 2014

I frequently take CotaiJet from Taipa Ferry Terminal (Macau) to HKIA SkyPier. If you spend your last day in Macau and you have to take your flight from HKIA you can take the ferry service from Taipa Ferry Terminal and Macau Ferry Terminal. Taipa Ferry Terminal is closer if you are staying in Conrad, Holiday Inn, Sheraton, Four Seasons, Venetian, Grand Hyatt, Crown, Hard Rock, Galaxy, and Banyan Tree. You can buy the ferry ticket from the above hotels (ask the concierge) but you have to provide your passport and e-ticket/reservation number. Once you buy you can go to Taipa Ferry Terminal (all hotels provide free shuttle bus to taipa ferry terminal). Please be advised that you need to be at the ferry terminal one hour before your departure time for check in process (for example your schedule ferry is 11.55 that means you have to be at the ferry terminal by 10.55). Please be advised that you have to catch a ferry that is at least 4 hours before your schedule departure time (airlines). Not all airlines provide services that allows the passengers to be checked-in through Macau and Taipa Ferry Terminal (you need to check with your airlines beforehand). Once your luggage has been checked-in you will go through Macau Immigration. The ride will take 50 minutes. Economy ticket cost HKD 248/person.

Once you arrive at the HKIA SkyPier you will need to collect your boarding pass from your airline counter. They will issue a tax refund receipt for your ferry ticket. Each ticket entitle to HKD 120 refund. The refund counter is located after the airport security check. After you collect your refund hop into a sky train from the SkyPier into the main terminal (Terminal 1). Please remember you are not allowed to get off at Terminal 2.

7  Thank MikieMikey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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