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“A first rate restaurant in Kowloon!”

Hugo's, Hyatt Regency Hong Kong, Tsim Sha Tsui
Ranked #474 of 9,150 Restaurants in Hong Kong
Certificate of Excellence
Price range: US$77 - US$155
Cuisines: European, Contemporary
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Restaurant details
Good for: Romantic, Special Occasion Dining
Dining options: Reservations
Neighbourhood: Tsim Sha Tsui
Reviewed 9 October 2013 via mobile

Working in the TST area, the biggest challenge is to find a restaurant that is both understated but impresses.

In this respect, no one does it better than Hugo's. A busy venue at all times, this place nonetheless delivers a first rate service and dining experience.

The appetizer trolley is perfect for those who want a break from the ubiquitous antipasti buffet spread, as you get a generous selection of everything.

Entrees are well sized, visually pleasing and will never disappoint diners. The dessert trolley is scrumptious, and you will never lack for choice.

This excellent dining experience is due to the tireless efforts of long time restaurant manager Mr Paul Lau, who I am told is one of Hyatt Group's longest serving executives.

The experience shows, and the staff's politeness and courtesy is a reflection of Paul's attention to the perfect customer dining experience.

So kudos to Paul and his team. Hugo's will continue to be my restaurant of choice going forward!

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Thank jrocker7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricSKChiu, Director of Food and Beverage at Hugo's, Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this reviewResponded 10 October 2013

Thank you for taking the time to share your recent dining experience. We are glad to hear that you enjoyed the food and the service at Hugo’s. It is also a great pleasure to receive such a good compliment to Paul Lau and the Hugo’s team. That gives them a great encouragement and recognition. Please rest assured we will continue our utmost to ensure our guests have an enjoyable dining experience. We look forward to welcoming and serving you at Hugo’s again. Best regards, Eric Chiu - Director of Food and Beverage.

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Reviews (83)
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51 - 55 of 83 reviews

Reviewed 30 September 2013

The food and service were good. Staff there were really attentive and did made good recommendations on food.

but one thing was really disappointing. We were there to celebrate one of my friend's birthday. I did mentioned to the lady who took my reservation to arrange birthday blessings on the dessert plate. But when the desserts came, no wordings on the plate.

Then I checked with one of the
waiters who served us. His first reply was might be they missed it and he did apologize but later he said they didn't have any record of my request. To me it was unacceptable, I did reconfirmed twice when making reservation.

I hope they can take some action to improve their internal
communication. It was supposed a great dinner but turned out to be a really bad experience


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1  Thank lausmf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricSKChiu, Director of Food and Beverage at Hugo's, Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this reviewResponded 2 October 2013

Thank you for taking the time to write a review of your recent dining experience. We are most concerned of your comment about the birthday arrangement that was below your expectation. Please be assured that we have taken this matter up with the team to ensure our usual high standards are maintained as always. Thank you for bringing this to our attention and we look forward to welcoming you back to Hugo's in the future. Best regards, Eric Chiu - Director of Food and Beverage.

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Reviewed 17 July 2013 via mobile

They saved all the decoration when this new place built. For nostalgic reason, this is especially good. We went for lunch and menu, of course, has their famous roast beef with Yorkshire pudding. The portion is very generous and the taste is good. The appetisers and deserts came from the trolley that they bring and serve in front of you; the choice is amazing. It is good place for business talk as the tables are well spaced out. It is good for all occasion.

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Thank Dominic Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric C, Director of Food and Beverage at Hugo's, Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this reviewResponded 18 July 2013

Thank you for taking the time to share your recent experience. We appreciate your feedback on the pricing. It is a pleasure to learn of your satisfaction with the interior design and the food at Hugo’s. We were delighted to receive such recognition. We look forward to welcoming you back soon. Best regards, Eric Chiu – Director or Food and Beverage.

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Reviewed 10 July 2013

Very good restaurant. Certainly a convenient location if staying et the Hyatt hotel. Very attentive staff, nice atmosphere, bit cold due to the AC. Nice appetizers, very good cheese cart, tasteful dishes.

Thank Peter-op-trip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric C, Director of Food and Beverage at Hugo's, Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this reviewResponded 12 July 2013

Thank you for taking the time to share your recent experience. It is a great pleasure to learn that you are happy with the food, atmosphere and services at Hugo’s. We were delighted to receive such recognition. We appreciate your feedback about the air-conditioning temperature, this has been addressed with the concerned parties to ensure that our usual high standards are met in future. We look forward to welcoming you back soon. Best regards, Eric Chiu - Director of Food and Beverage.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2013

Celebrated our wedding anniversary here last June. One of the top 5 experiences in my life. The food, the service, the ambience (we had a booth) was all top notch. We were treated like royalty from beginning to end. The service was amazing as was the food. Simple food well executed and presented (the hardest to do well as nowhere to hide).

I forgot the Maitre D's name (Chinese), but very gracious and charming. The Chef was Richard Sawyer, soft spoken and unassuming but a maestro in the kitchen, and a very personable and interesting chap (came to our table and ended up having a deep discussion on food/culture/travel/life).

Thoroughly enjoyed. Great time and memories!

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Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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