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“Lots Going For It... But Service.”

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Holiday Inn Express HONG KONG SOHO
Ranked #101 of 721 Hotels in Hong Kong
Certificate of Excellence
Reviewed 7 November 2012

We stayed four nights and I would recommend it for the following: great location (2 mins to Sheung Wan MTR or 10 mins walk to Central), very clean and sparkly as everything is brand new, comfortable rooms for HK standards (where hotels are usually the size of a shoe box) and it's affordability.

However, the front desk staff are the biggest let down. Asking them for any help is like pulling teeth, they are grouchy and generally unpleasant. No smiles or greetings and everything from getting a receipt to asking for an extension to my stay was painful - everything seems like too much work. Which is such a shame especially since the restaurant and housekeeping team are really good.

There was only one pleasant young lad at the front desk that I encountered that are not at all like his peers. His name is Tommy. So good on Tommy for going against the current.

Hopefully this helps the Holiday Inn to improve. On a side note, I was really surprised they hailed a taxi for me on my check out especially after I read all the feedback before this. So hopefully Holiday Inn is taking note!

Room Tip: Join the priority club for an upgrade!
  • Stayed: November 2012, travelled as a couple
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Thank Debbie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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881 - 887 of 1,276 reviews

Reviewed 6 November 2012

3 min walk to MTR station , 1 month old hotel. Very near IFC mall and Times Square. Hotel had very small but new and modern rooms. Breakfast needs to be improved though.. This hotel is situated in the end of the blue line, only one stop away from Central

  • Stayed: November 2012, travelled with friends
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1  Thank tyler_27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2012

Firstly, was pleasantly surprised by hotel pricing - 800HKD, which was almost 500 HKD cheaper, than HI express in Causeway Bay ( booked just one day before arrival). Location is good - MTR is in five minutes by foot, Shuntak centre/Macao ferry terminal is also in a walking distance, which makes staying in this hotel rather good option for those travelling to/from mainland/Macau by ferry.

Hotel was opened in September, 2012, so, all the rooms are fresh&clean, however, construction works are still in progress (restaurant floor, etc.). Rooms size can be compared to those in properties of same category ( for ex., with nearby IBIS). Breakfast is included (as it's in almost all of HI express properties I've been to), but it was one of a poorest hotel breakfasts I've ever had - selection is poor, taste is just so-so, as well. Besides, I can hardly remember hotel with plastic forks, knives and plates - hopefully, it's a temp issue and they would be able to afford buying proper cutlery sooner or later ( after break-even?)

Hotel lobby is too small - besides, there're no sitting places at all. I think checking in/out would be a nightmare on weekends/ holidays.

Unlike mentioned by the other reviewers, my Priority Club Plat. status was not recognized/ no upgrades for me this time ( this one seems to have suites, unlike other HI express properties).

Stayed: October 2012, travelled on business
1  Thank Alexeich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2012

Good location, near MTR (5mins), Trams (5mins) and 5 mins walk from escalators that take you up into Soho. Staff were friendly, breakfast was ok some people had an issue with it all being on paper plates its an express hotel , do you need china ?. The only complaint I had was that they don't provide shampoo and conditioner I can't remember the last time I went to a hotel that didn't do this, we had to go and buy some which was a pain. When we left the also wouldn't get us a Taxi which was a bit odd and sent us round to the rank a couple of streets away, that would be a pain if it was raining.

Room Tip: High up view over river 29 floor +
  • Stayed: November 2012, travelled as a couple
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Thank sarahndel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2012

Arrived at 1am and third bed in each of 2 rooms was not made up, although it had been booked and paid. Contacted desk and they came up and made them up. All staff friendly and helpful. Located one km from Hong Kong MRT Airport Express stop. Nice breakfast with choice of Western and Chinese with coffee and juice. Breakfast was continually topped up. Nice view from 37th floor temporary breakfast room.

  • Stayed: October 2012, travelled with family
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Thank David162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2012 via mobile

This new hotel is in a perfect location. Within easy walking distance to soho restaurants and nightlife and also within walking distance to Central. Sheung Wan subway station is also very close. Great value, nice rooms, and friendly service.

  • Stayed: November 2012
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Thank CDubChina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2012

This was not a first class hotel by any means. But for a budget hotel it was definitely the best bang for my buck. We had two rooms, both on the 8th floor. One suite and one twin room. The suite was nice and comfortable, the twin was a bit small. The breakfast selection was lacking mainly lunch type items. Location was awesome very easy to get to the MTR and other places. They did forget to recognize my platinum status. But overall the hotel met my expectations.

  • Stayed: November 2012, travelled with family
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Thank 887fish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express HONG KONG SOHO

Address: 83 Jervois Street, Sheung Wan, Hong Kong 00000, China
Phone Number:
Region: China > Hong Kong > Sheung Wan
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#77 Family Hotel in Hong Kong
#80 Business Hotel in Hong Kong
#80 Romantic Hotel in Hong Kong
Price Range: £80 - £167 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Express HONG KONG SOHO 3.5*
Number of rooms: 274
Official Description (provided by the hotel):
Let Holiday Inn Express Hong Kong SoHo be your home away from home for your next visit to Hong Kong. Conveniently located at Sheung Wan, we are close to a number of prosperous areas such as SoHo, Lan Kwai Fong, the Central (the financial hub of Hong Kong), IFC Mall, the Hong Kong & Macau Ferry Terminal as well as the famous Hollywood Road (Antiques Street) and Upper Lascar Row (Cat Street). Travel easily to other parts of the city with 5 mins walk to Sheung Wan MTR station or readily available taxis. All guestrooms are equipped with flat screen TVs, comprehensive TV channels, work desk, complimentary Smart Breakfast & free high-speed Internet access with Wi-Fi. Our Superior Room is located on a high floor & features a Victoria Harbour View. Our hotel has harbour view meeting rooms on the 38 floor and all necessary facilities which serve the needs of commercial clients. Last but not the least, kids under 18 can stay free when sharing a room with their parents. Holiday Inn Express Hong Kong SoHo is the first hotel in the world to achieve four platinum or equivalent of Green awards: (1) LEED new construction by United States Green Building Council (2) BEAM Plus by Hong Kong Green Building Council (3) Green Mark by Singapore Building & Construction Authority (4) Three Star Green Building Label, China - China Green Building Council. ... more   less 
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Holiday Inn Express HONG KONG SOHO

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