Though we knew this hotel is distant from the main tourist areas, we were happy to book this hotel for two nights, as we have been very happy at other Crowne Plaza hotels in the previous stops before Hong Kong.
The standard layout of all Crowne Plaza hotels is exactly what we found at this hotel in Kowloon East. Arriving with our luggage via MTR, on a raining day, we were so relieved that we could go straight through the shopping mall and direct to the hotel without any problem. The view in our room is fabulous, the King bed and pillows are exactly how we wanted. Being Platinum member, we were welcome with fruit and a bottle of red wine ready in our room and also had free access to quick WiFi which was really helpful.
The bonus of staying here is the quietness around our room, hallway or even the lobby; only hear noise when we left the hotel and entered the adjacent shopping mall. Travelling on MTR in
30 minutes to busy tourist places was not a problem.
We had dinner on our first night at the hotel's Chinese Restaurant which gave us really good deal on set menu, good food. The only disappointment was that it took more than one hour to have all of our orders arrived our table.
The downside of our first experience in this hotel is the benefits to Platinum member different than other Crowne Plaza hotels that we have stayed.
Before coming here, the previous week we stayed at other two Crowne Plaza hotels in China. At those places, as Platinum member, my husband and I were upgraded to Club floor enjoying the Club Lounge for both my husband and myself. We were also given access to free breakfast either at the Club lounge or at the main breakfast floor.
But when we arrived this hotel, we were not on the Club floor and had no access to Club lounge etc. Worse, the Reception staff told me that I could only have one free breakfast each day. I had to tell the receptionist that I am not going to have breakfast on my own and leave my husband out. Wherever we go, we stay in the same room and enjoy the benefits offered always to two of us not just one.
So instead of my two days stay with breakfast offered only for one person, the girl told me that I won't be given breakfast on the first day but she will accumulate my breakfast of two days into the second morning when my husband and I can enjoy the free breakfast together !!! So, we only had the breakfast on our last morning stay before checking out.
This is a totally opposite to all other Crowne Plaza hotels that we had stayed in China a week prior to coming to this hotel.
Every IHG hotel I go to, there are always two drink vouchers given to me and my husband, as normal practice given to Platinum members. Again, the girl only gave me one drink voucher. The
next day, after a long day walking in the heat, we arrived back to the hotel. I had to go to the reception meeting another staff, telling her that every Crowne Plaza hotel or other IHG hotels that I stay with my husband, I always received two drink vouchers. Why given me only one? I won't enjoy drinking in the lobby lounge bar without my husband. The staff reluctantly gave me another voucher. When we went to the lobby lounge, the staff there gave us our drink but no nibbles as usually given at other IHG hotels.
Surely the staff should know that one extra breakfast or drink voucher for the spouse shouldn't be limited to just one person?
This is the only unusual treatment to Platinum members different than other Crowne Plaza hotels and other IHG hotel brands that we have been to.
We come to HK frequently and thought to try out this hotel, despite of the distance which wasn't a big deal, only need to change MTR once. As we will return to HK again for longer stay in January 2014, we would like to stay here again, if all the benefits given to Platinum member are given to both me and my husband, not just to me. It's a bit ridiculous to give benefit to just one person (My husband is also IHG member). Why other IHG hotels upgraded us to Club floor but not this hotel? Why the breakfast and drink voucher only to one person when we always book room for two wherever we go?
Perhaps we have been having great benefits for Platinum from other Crowne Plaza hotels, we assumed the standard would be the same here. This is the only downside that we are not sure whether we would want to book for our longer stay next January.
Reason for Visit:holidays
ProsRoom Cleanliness, Sleep Quality, Amenities, Recognition for IHG® Rewards Club Members
ConsLocation, limited member benefit to spouse also ihg member
- Official Description (provided by the hotel):
- Explore the contemporary Crowne Plaza Hong Kong Kowloon East. The spectacular Crowne Plaza Hong Kong Kowloon East is an international hotel located atop Tseung Kwan O MTR Station and PopCorn Shopping Mall, providing an easy starting point to travel freely around the city. The hotel is just 20 minutes to Hong Kong Convention and Exhibition Centre (HKCEC). If in a leisurely mood, visit Sai Kung town for a fresh seafood lunch overlooking the beautiful South China Sea. All 359 guest rooms offers excellent city views, dining choices range from the all day dining buffet restaurant to Cantonese dining and a roof-top Italian restaurant. Hi-tech connectivity makes it easy to stay in touch with business associates, friends and family. Fitness center and a soothing spa featuring seven private treatment rooms will make you feel rejuvenated and restored. Enjoy a 25-meter outdoor swimming pool (closed during winter). Enjoy seamless service in one of Hong Kong’s largest, well equipped Grand Ballroom; it can accommodate 1000 guests with an energy that inspires success and is the ideal place for weddings. Be it for work, shopping or holiday, make Crowne Plaza Hong Kong Kowloon East your first choice in Hong Kong. ... more less
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- Also Known As:
- Crowne Plaza Hong Kong Kowloon East